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199

P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Expert ,
May 03, 2023 May 03, 2023

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@RanaQamar 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

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New Here ,
May 05, 2023 May 05, 2023

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Those changes did not fix my HP and it was purchased in 2020.

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New Here ,
May 05, 2023 May 05, 2023

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Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 x64
Number of Launches: 756
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.2846
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 16158 MB
Free memory: 10347 MB
Memory available to Photoshop: 11903 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce GT 710
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,104 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=-8, left=-1920, bottom=1072, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=459332945 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

[1631 ms]
Start sniffer 2023-05-05 09:54:02
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=459332945 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

{103 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY9
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GT 710 index=0)

Display 1
Display: \\.\DISPLAY8
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, -8) -> (0, 1,072)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GT 710 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GT 710
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY9
\\.\DISPLAY8
GPU accessible RAM: 2,104 MB
VRAM: 2,104 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,471 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-02-24 000000.000000-000
Driver age: 3 months
Driver version: 30.0.14.7430
Supports UMA: UNSUPPORTED
D3D-ID: 4747

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,605 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,471 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-01-21 000000.000000-000
Driver age: 16 months
Driver version: 30.0.101.1339
Supports UMA: SUPPORTED
D3D-ID: 16018
End platform native
{346 ms}

{346 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY9
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GT 710/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY8
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, -8) -> (0, 1,072)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GT 710/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GT 710/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY9
\\.\DISPLAY8
GPU accessible RAM: 2,104 MB
VRAM: 2,104 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,471 MB
API version: 2.1 (2.1.2 NVIDIA 474.30)
Device version: 2.1 (2.1.2 NVIDIA 474.30)
Vendor name: NVIDIA
Driver date: 2023-02-24 000000.000000-000
Driver age: 3 months
Driver version: 30.0.14.7430
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{451 ms}

{451 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GT 710
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 10 GB / s
Compute score: 98.9311
Device name string: NVIDIA GeForce GT 710
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,777 MB
VRAM: 6,777 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 21 GB / s
Compute score: 200.521
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1550 ms}

Exit code kExitNormal
End sniffer 2023-05-05 09:54:03
[kStatusNormal, kExitNormal]

[1631 ms]
Finish RunAllAPIs

[3051 ms]
Start GetSnifferResult

[3051 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970103034939417724
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\VANNST~1.JAC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 476.0G, 220.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.0.1-3-e8edf70
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.4
PSViews.dll Adobe Photoshop 2023 24.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.0.1-3-e8edf70
UPIC 2.6.0


Required plugins:

Accented Edges 24.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.4 - from the file “Filter Gallery.8bf”
Average 24.4 - from the file “Average.8bf”
Bas Relief 24.4 - from the file “Filter Gallery.8bf”
BMP 24.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.4 - from the file “Filter Gallery.8bf”
Charcoal 24.4 - from the file “Filter Gallery.8bf”
Chrome 24.4 - from the file “Filter Gallery.8bf”
Cineon 24.4 - from the file “Cineon.8bi”
Clouds 24.4 - from the file “Clouds.8bf”
Color Halftone 24.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.4 - from the file “Filter Gallery.8bf”
Conté Crayon 24.4 - from the file “Filter Gallery.8bf”
Craquelure 24.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.4 - from the file “Filter Gallery.8bf”
Crystallize 24.4 - from the file “Standard MultiPlugin.8bf”
Cutout 24.4 - from the file “Filter Gallery.8bf”
Dark Strokes 24.4 - from the file “Filter Gallery.8bf”
De-Interlace 24.4 - from the file “Standard MultiPlugin.8bf”
Dicom 24.4 - from the file “Dicom.8bi”
Difference Clouds 24.4 - from the file “Clouds.8bf”
Diffuse Glow 24.4 - from the file “Filter Gallery.8bf”
Displace 24.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.4 - from the file “Filter Gallery.8bf”
Entropy 24.4 - from the file “statistics.8ba”
Export Color Lookup Tables 24.4 - from the file “Export3DLUT.8be”
Extrude 24.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.4 - from the file “FastCore.8bx”
Fibers 24.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.4 - from the file “Filter Gallery.8bf”
Filter Gallery 24.4 - from the file “Filter Gallery.8bf”
Fresco 24.4 - from the file “Filter Gallery.8bf”
Glass 24.4 - from the file “Filter Gallery.8bf”
Glowing Edges 24.4 - from the file “Filter Gallery.8bf”
Grain 24.4 - from the file “Filter Gallery.8bf”
Graphic Pen 24.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.4 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.4 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.4 - from the file “Filter Gallery.8bf”
JPEG 2000 24.4 - from the file “JPEG2000.8bi”
Kurtosis 24.4 - from the file “statistics.8ba”
Lens Blur 24.4 - from the file “Lens Blur.8bf”
Lens Correction 24.4 - from the file “Lens Correction.8bf”
Lens Flare 24.4 - from the file “Standard MultiPlugin.8bf”
Liquify 24.4 - from the file “Liquify.8bf”
Matlab Operation 24.4 - from the file “ChannelPort.8bf”
Maximum 24.4 - from the file “statistics.8ba”
Mean 24.4 - from the file “statistics.8ba”
Measurement Core 24.4 - from the file “MeasurementCore.8me”
Median 24.4 - from the file “statistics.8ba”
Mezzotint 24.4 - from the file “Standard MultiPlugin.8bf”
Minimum 24.4 - from the file “statistics.8ba”
MMXCore Routines 24.4 - from the file “MMXCore.8bx”
Mosaic Tiles 24.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.4 - from the file “Filter Gallery.8bf”
Note Paper 24.4 - from the file “Filter Gallery.8bf”
NTSC Colors 24.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.4 - from the file “Filter Gallery.8bf”
OpenEXR 24.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.4 - from the file “Filter Gallery.8bf”
Palette Knife 24.4 - from the file “Filter Gallery.8bf”
Patchwork 24.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.4 - from the file “Standard MultiPlugin.8bf”
PCX 24.4 - from the file “PCX.8bi”
Photocopy 24.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.4 - from the file “ChannelPort.8bf”
Pinch 24.4 - from the file “Standard MultiPlugin.8bf”
Pixar 24.4 - from the file “Pixar.8bi”
Plaster 24.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.4 - from the file “Filter Gallery.8bf”
Pointillize 24.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.4 - from the file “PBM.8bi”
Poster Edges 24.4 - from the file “Filter Gallery.8bf”
Radial Blur 24.4 - from the file “Standard MultiPlugin.8bf”
Radiance 24.4 - from the file “Radiance.8bi”
Range 24.4 - from the file “statistics.8ba”
Render Color Lookup Grid 24.4 - from the file “Export3DLUT.8be”
Reticulation 24.4 - from the file “Filter Gallery.8bf”
Ripple 24.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.4 - from the file “Filter Gallery.8bf”
Save for Web 24.4 - from the file “Save for Web.8be”
ScriptingSupport 24.4 - from the file “ScriptingSupport.8li”
Shear 24.4 - from the file “Standard MultiPlugin.8bf”
Skewness 24.4 - from the file “statistics.8ba”
Smart Blur 24.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.4 - from the file “Filter Gallery.8bf”
Solarize 24.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.4 - from the file “Filter Gallery.8bf”
Spherize 24.4 - from the file “Standard MultiPlugin.8bf”
Sponge 24.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.4 - from the file “Filter Gallery.8bf”
Stained Glass 24.4 - from the file “Filter Gallery.8bf”
Stamp 24.4 - from the file “Filter Gallery.8bf”
Standard Deviation 24.4 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.4 - from the file “Filter Gallery.8bf”
Summation 24.4 - from the file “statistics.8ba”
Targa 24.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.4 - from the file “Filter Gallery.8bf”
Tiles 24.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.4 - from the file “Filter Gallery.8bf”
Twirl 24.4 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.4 - from the file “Filter Gallery.8bf”
Vanishing Point 24.4 - from the file “VanishingPoint.8bf”
Variance 24.4 - from the file “statistics.8ba”
Water Paper 24.4 - from the file “Filter Gallery.8bf”
Watercolor 24.4 - from the file “Filter Gallery.8bf”
Wave 24.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.4 - from the file “WIASupport.8li”
Wind 24.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.4 - from the file “WBMP.8bi”
ZigZag 24.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.6.0.46 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.6.0\"
CDO: 1.138.1
CmdN: 1.18.5
CDP: 1.162.1
Projects: 1.7.0
Loaded at: 221 ms - launch time impact: 56 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 10535 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 225 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 227 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 8507 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 10536 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder"
Loaded at: 10538 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 8509 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 8510 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder"
Loaded at: 10540 ms - launch time impact: 15 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

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New Here ,
May 05, 2023 May 05, 2023

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It is working now.

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Community Expert ,
May 05, 2023 May 05, 2023

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Just a heads up @markj34277797 neither of your GPUs meet the recommended minimum requirements for current Photoshop builds. While this solution works for the flickering, you will may still experience more issues related to GPU. Specifically the minimum recommended speed is 2,000 ops/sec and neither of your GPU (UHD 630, GT 710) are above 900. You may want to look at upgrading your graphics cards before continuing to upgrade your Photoshop.

 

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Community Beginner ,
May 05, 2023 May 05, 2023

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I have a problem with Windows 10 Pro 22H2 and Adobe Photoshop version 24.4.1 20230418.r.449 53a6c60 x64. Photomerge starts up but hangs after opening the first jpg file and gives black and white flashes om the screen. See video file for an example what happens.

I added the Photoshop system information as a MS word file.

 

Please your advice.

 

 

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Community Expert ,
May 05, 2023 May 05, 2023

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For the blinking see this post: https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

Go to Prefereneces/Technology Preview and check Disable Native Canvas and Older GPU Mode (2016) relaunch Photoshop.

 

For the Photomerge hangup go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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Community Beginner ,
May 05, 2023 May 05, 2023

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Thank you Kevin for your advice. I selected the two options "Disable Native Canvas" and "Older GPU Mode (2016)" and Photomerge works again! 

 

Best regards

 

Johan Melssen

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New Here ,
May 09, 2023 May 09, 2023

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Why does the photoshop keep flashing incessantly? I am not able to do nothing on it. Even when I download and open a new file, it happens again. What it's going on? Can ypu help me?

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Community Expert ,
May 09, 2023 May 09, 2023

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@ines18ramos 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
May 10, 2023 May 10, 2023

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When I open photoshop and create a new table or try to open any image it starts glitching and the screen goes black and white and goes crazy. I already uninstalled and reinstalled but still the same.

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New Here ,
May 10, 2023 May 10, 2023

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No matter what file I am opening, it just flashes like a strobe on the screen. That is the only thing that happens no matter what I do. 

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Community Expert ,
May 10, 2023 May 10, 2023

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Goto to "Preferences" > "Technology Previews" and enabling "Deactivate Native Canvas".

Restart Photoshop and check.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
May 10, 2023 May 10, 2023

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When I open a JPEG image format or when I open another Image, the opening window starts flashing white... I can't open the image. Can you please help me?

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Community Expert ,
May 10, 2023 May 10, 2023

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Goto to "Preferences" > "Technology Previews" and enabling "Deactivate Native Canvas".

Restart Photoshop and check.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.7 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
May 10, 2023 May 10, 2023

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Im having an issue with photoshop. Everytime I try to open a file all it does is strobe white and black in the box where the photo should be. I have updated and rebooted my computer three times.

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Community Expert ,
May 10, 2023 May 10, 2023

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Sounds similar to this issue Solved: P: Photoshop 24.3 Strobes in Black and White when ... - Adobe Support Community - 13648622

Try to enable the Older GPU Mode option in Preferences > Technology Previews > Use Older GPU Mode (pre 2016) then go to Preferences > Technology Previews and check Disable Native Canvas > then restart Photoshop.

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New Here ,
May 11, 2023 May 11, 2023

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Where should I look for these "PREFERENCES"?
Enable the Older GPU Mode option in 
Preferences - Technology Previews - “Use Older GPU Mode (pre 2016)"

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Community Expert ,
May 11, 2023 May 11, 2023

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@Stephanie27862548b5lm wrote:

Where should I look for these "PREFERENCES"?

 

  • macOS: Photoshop menu
  • Win OS: Edit menu

 

Jane

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New Here ,
May 12, 2023 May 12, 2023

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No puedo abrir ningúna imagen luego de haber actualizado photoshop 2023 24.4.1 y todos los documentos se ven con un efecto "Flash"

 

Es una descepcion total y quiero la devolucion de mi dinero

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi @Pablo29864241skdn ,

 

Apologies for the flashing/strobing you're experiencing when opening files; this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12. We're aware of this; you can check: https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-24-3-strobes-in-black-and...

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

Best,

Ranjisha

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Community Beginner ,
May 13, 2023 May 13, 2023

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Shortly after updating the Photoshop to the newest version, I've been facing problems to open and create new files. When I open/create a file the screen starts to rapidly flicker black and white and I cannot do anything. I already unistalled and installed again but this trouble persists to prevent me from working with the software. Any ideia of how can I solve this problem?

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LEGEND ,
May 13, 2023 May 13, 2023

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Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 14, 2023 May 14, 2023

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Hello! Thanks for the help, it solved the problem. But deactiving this will not affect the general performance of the software, right? Just to be sure.

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Community Expert ,
May 14, 2023 May 14, 2023

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@Thainara Lima Araujo 

Deactivating Native Canvas is the solution for older GPUs that do not support DirectX 12. The other choice is to update your GPU, then you can use Native Canvas.

Jane

 

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