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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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J'ai trouvé la solution. ici Résolu : P: Photoshop strobes black and white when attempti... - Adobe Support Community - 13648622 

il faut aller dans édition puis préférences puis aperçu de technologie, ensuite j'ai coché mode GPU plus ancien puis désactivé la zone de travail native. 

fermer photoshop puis ouvrir et ça fonctionne!

bonne journée

 

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Merci pour votre aide. 

Je confirme ça fonctionne !!!

Bonne journée

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Merci pour le tyau ca fonctionne à priori maintenant, mais je comprends pas pourquoi depuis la mise à jour ça fait ça !

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023

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je pense que c'est en rapport avec nos cartes graphiques... ça se périme vite ces petites bêtes! 

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New Here ,
Mar 23, 2023 Mar 23, 2023

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still not working for me even after the updates - on 24.3.0

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New Here ,
Mar 25, 2023 Mar 25, 2023

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This fixed the problem which happened out of the blue with Photoshop 2023 two days ago.

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New Here ,
Mar 28, 2023 Mar 28, 2023

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This is a very serious issue - it is not good enough to say sorry. I suffer from photosenitivity and having experienced this issue it has made me sick.  Thankfully the OLD GPU preferences fixes the problem, but such a serious fault should never have occured. It is putting peoples health at risk, it could trigger a epileptic siezure.  Adobe please make sure your users are protected and safe guarded.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@Landii 

 

these are user-to-user forums.

 

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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New Here ,
Mar 28, 2023 Mar 28, 2023

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I had the Photoshop 24.3 version installed, after working fine with it before, one day I couldn't open files nor create new ones as the canvas screen had a very rapid, black and white flashing. I was able to fix it by installing a later version.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@M2493821223ne enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Witam

PracujÄ™ obecnie na Ps 24,2,1

Dziś zaktualizowałem do 25,,, i pojawił się problem.

Program sie uruchamia ale po otwarciu jakiegoÅ› projektu na ekranie mam stroboskop.

Czy ktoÅ› wie o co chodzi?

Pozdrawiam

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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open photoshop preferences>technology preview>check "disable native canvas"

restart photosh

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from cc desktop bugs>

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Bardzo dziękuję sprubuję to zastosować.

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hello Experts
Tegnap frissítettem a Photoshopot v24.3-ra, azóta bármit megnyitok, a fájlból semmi nem látszik a munkaterületen, csak feketén-fehéren villog. Ha mozgatom az egeret, gyorsabban villog. Hogyan lehet ezt a hibát kijavítani?
Köszönöm

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@Pozsa Jozsef enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Thanks, it works 🙂

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Bonjour

Depuis ce matin lorsque j'ouvre photoshop avec une photo mon ecran "espace de travail ou se trouve la photo" clignote en noir et blanc non stop la photo ne s'intalle pas !!! mon gpu est à jour !!!

 

que faire ? merci de votre aide 

 

bien cordialement, Jean-Claude 

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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@J2C enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Merhaba,

Son surum PS kullanıyorum.  jpg uzantılı dosya yukledimimde dosya acılmıyor, beyaz bir ekran yanıp sonuyor ?

 

Screenshot_137.jpg

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Guest
Mar 29, 2023 Mar 29, 2023

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Hallo, die neuste Version Update von Photoshop funktioniert bei mir nicht, beim öffnen einern Datei erscheint nur eine blitzende weiße Fläche. Wennn ich die Vorgängerversion installiere funktioniert es wieder. Wenn ich das aktuelle Update wiederhole tritt der gleiche Fehler auf.

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Deleted User enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Adobe Photoshopumda yeni veya herhangi bir dosyayı açmak istediğime dosya beyaz siyah ekran şeklinde pır pır yapıyor ve hiçbir görüntü gelmiyor.

 

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@Goxu enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Uploaded jpeg.file will not open in Photoshop 2023 version 243 on my HP Pavillion 15 Notebook PC, Windows 10 Home. Only gets a greyish flashing/blinking, quite disturbing. 

First time in almost twenty years I have this problem and do not have any idea how to solve this.

Grateful if you have a solution...

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