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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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@barrys13891719 

check this thread: 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

 

there's a successful solution there from

Pete. Green

Adobe Employee Mar 22, 2023

 

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  2. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
  2. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

 

If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.

 

Regards,

PG

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Apr 12, 2023 Apr 12, 2023

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Thank you for your quick help! It worked!!

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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@barrys13891719 thanks for taking the time to reply, I'm glad to know that it worked. 

 

 


neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Apr 12, 2023 Apr 12, 2023

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Hello, my name is Willys, I'm from Brazil and today, 04/11/2023, I went to open photoshop to scan an illustration, it opened normally, but the desktop keeps blinking non-stop and I can't work.

 

I've uninstalled and reinstalled, restarted the computer and nothing works.

 

Last time I used it, it worked fine.

 

Another thing is that I went to check my workspaces that I had saved and they were all gone (perhaps because I had uninstalled and reinstalled photoshop?) which makes no sense, because if once configured and saved this cannot happen.

 

Can anyone tell me what's going on?

 

 I got this help response:

open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

 

 

and responded after executing the guidance tip:

Hello, thanks for the help. I followed the guidelines, "disable native canvas", but it was already disabled and did not return to normal. This never happened, could it be another problem?

 

Unfortunately I haven't been able to solve it yet and I need it to be able to study, because I'm stopped. Does anyone else know what could be going on?

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LEGEND ,
Apr 12, 2023 Apr 12, 2023

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Next thing to try: in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016); better? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Apr 13, 2023 Apr 13, 2023

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Hello thedigitaldog, I've "temporarily solved it" (I had to deactivate my video card, but I won't be able to stay like that, because I have animations to study) I'll try all the possible tips I'm getting, and thank you for your help.

 

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Community Beginner ,
Apr 14, 2023 Apr 14, 2023

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la pantalla del archivo abierto me parpadeaba y no me dejaba hacer nada ...

por si a alguien le sirve lo resolvi deshabilitando usar procesador grafico en preferencias/rendimiento ...

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New Here ,
Apr 14, 2023 Apr 14, 2023

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When Photoshop tries to open a default file, the screen flashes in black and white, the drivers are up to date, the application is up to date, I couldn't solve the problem, I would appreciate your help.

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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Goto to "Preferences" > "Technology Previews" and enabling "Deactivate Native Canvas".

Restart Photoshop and check.

 

Disable Native Canvas.png 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Thank you

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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I had the issue, i have a nvida geoforce gtx 660 graohics card, checking both settings fixed it for me

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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FYI my graphics card is supposed to support directX runtime 12

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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@juliaf55800402 You can contact Adobe to ask them why your graphics card that should work does not. Staff is on this forum, but they may or may not see your post in the midst of a thread with 770 replies. Start a new post, give details, and tag it as a Bug.

 

Jane

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Al intenrar abrir una imagen, esta no carga y la pantalla se queda parpadeando/titilando, a alguien mas le sucede lo mismo, alguien me puede ayudar?

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New Here ,
Apr 15, 2023 Apr 15, 2023

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Photoshop開啟檔案後出現閃爍畫面

 

mamolo2942655747l2_0-1681615081762.png出現黑白閃爍畫面

 

使用Camer raw 畫面又正常

mamolo2942655747l2_2-1681615547401.png

 

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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In photoshop go to Edit > Preferences > Technology Previews and enable Deactivate Native Canvas, then restart Photoshop

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New Here ,
Apr 15, 2023 Apr 15, 2023

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Quando abro um arquivo com a opção "gráficos do processador" ativada, a tela de pintura fica piscando rapidamente. Alterando entre uma tela preto e branco, me impossibilitanto de fazer qualquer coisa, inclusive podendo ser um risco para pessoas com epilepsia fotossensível. Já atualizei o windows, o driver da placa de vídeo, mas até agora não teve atualização do photoshop, por isso desconfio fortemente que esse bug seja do programa. Já até reinstalei, mas não resolveu. Por favor corrijam logo isso pois trabalhar com a opção "gráficos do processador" desativada atrapalha bastante.

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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In photoshop go to Edit > Preferences > Technology Previews and enable Deactivate Native Canvas, then restart Photoshop

 

Then try to enable Graphics Processor and restart photoshop.

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Apologies for the experience. This was a known issue with the Photoshop 2023 version.
You can try to use the older GPU mode from the Edit > Preferences > Technology Previews > Check Older GPU mode (Pre 2016).

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Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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Bonjour,

Impossible d'ouvrir les photos avec Photoshop, l'écran clignote avec un message (joint), pouvez vous m'aidé à résoudre ce problème. 

D'avance merci pour une réponse

Bien cordialement

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Screen flickers after updating

Neural filter gives error regarding graphics card driver

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @Krishna09071951 

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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Hello, After upgrading from Phodoshop version 24.2.1 to version 24.3, I can't open a photo. I uninstalled the program and updated 24.3 again and there is still a problem, I returned to Photoshop 24.2.1, the program works normally without problems. My Windows 10 system, I show the problem in the attached video https://youtu.be/9B_2Q7Rgd8I I am asking for advice, thank you and best regards Zbigniew

Uploaded by Zbigniew Olszewski on 2023-03-26.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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@olek go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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