Skip to main content
kathyv29656185
kathyv29656185
Participant
March 13, 2023
Answered

P: Photoshop 24.3 Strobes in Black and White when Opening files

  • March 13, 2023
  • 200 replies
  • 504683 views

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

    Correct answer Ged_Traynor

    @Elisa29995820fb2q go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

    200 replies

    Show previous replies
    R
    Renan29031212x3xx
    Participant
    March 23, 2023

    Fiz atualização do photoshop e a tela fica piscando diretamente. Dessa forma não permite a utilização do programa. O que devo fazer?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2023

    open photoshop preferences>technology preview>check "disable native canvas"

    restart photoshop

     

    ===================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community bugs>

      F
      Flavia29083369sky4
      Participant
      March 26, 2023

      Excellent!! It worked for me!

       

      A
      Anonymous
      March 23, 2023

      Hallo lezer,

       

      Vanmorgen kreeg ik een update van adobe Photoshop cc, en bij het openen van dit kreeg  een wit knipperde beeld scherm? wat moet ik doen.

      Dit is ook bij Beta (Photoshop) https://henkstraatman.myportfolio.com/adobe-photoshop 

       

       

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      March 23, 2023

      @11780078 enable this option in preferences and restart Photoshop

      guy goffeh16756908
      guy goffeh16756908
      Participant
      March 23, 2023

      I updated to Photoshop 24.3. Now the work-area flashes (black and white) when I Ioad an images. Can't see any images.

       

      L
      Luigi29028771jvyc
      Participant
      March 23, 2023

      I am in the same situation.

      HELP!!!!!!!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 23, 2023

      @guy goffeh16756908 @Luigi29028771jvyc 

       

       

      open photoshop preferences>technology preview>check "disable native canvas"

      restart photoshop

      D
      dagmar29027550ka4q
      Participant
      March 23, 2023

      Seit dem heutigen update kann ich kein Foto mehr laden, es flackert der Bildschirm!! Was tun?

      Ranjisha Sengupta
      Ranjisha Sengupta
      Legend
      March 23, 2023

      Hi @dagmar29027550ka4q 

       

      Thanks for your patience. We have investigated the error, and it has also been found reproducible on our end. This is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-w...

       

      Best,

      Ranjisha

      C
      cortesi290265365bl7
      Participating Frequently
      March 23, 2023

      Hi

      no possibility to open the files and files .psd on windows 10 with the new version that I load the 22 March

      thanks to have a return

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      March 23, 2023

      @cortesi290265365bl7 what exactly happens when you try to open files

      G
      Giannis F
      Participant
      March 23, 2023

      PS Just updated to 24.3 and when PS opens file , flashes the screen. Every file does the same. Any Help? Thanks

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        March 23, 2023

        @Giannis F enable this option in preferences and restart Photoshop

          B
          Beermeupscotty
          Participant
          March 23, 2023

          waste of time. none of this works and now I have a program that is totally useless and I am paying for it. Time Adobe got its finger out and rectified this error.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            March 23, 2023

            @Beermeupscotty, did you:

             

            update your graphic's drivers?

            open photoshop preferences>technology preview>check "disable native canvas"?

            restart photoshop

             

            W
            wandag28499196
            Known Participant
            April 21, 2023

            Yess ! Thank You !

            torgnye79790414
            torgnye79790414
            Participant
            March 23, 2023

            Impossible to open picture in Photoshop after update, 

            Working area flashing

             

              Ranjisha Sengupta
              Ranjisha Sengupta
              Legend
              March 23, 2023

              Hi @torgnye79790414 

               

              Thanks for reporting this.

              We have seen similar issues reported by other users. Are you on Windows or macOS? 

              Please enable this option in preferences and restart Photoshop

              This issue is acknowledged and will be worked on by developers in future updates. Currently, workarounds to this are available on the Adobe Community Forums. Please check this discussion and please upvote: https://community.adobe.com/t5/photoshop-ecosystem-discussions/p-photoshop-strobes-black-and-white-when-attempting-to-open-a-photo/td-p/13648622/page/5

               

              Best,

              Ranjisha

                W
                wandag28499196
                Known Participant
                April 21, 2023

                Yess, it is !

                Pete.Green
                Community Manager
                Pete.GreenCommunity Manager
                Community Manager
                March 22, 2023

                Hi All,

                 

                Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

                 

                For Windows:

                1. Update Photoshop to version 24.5 or later
                2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
                3. Check if there's a GPU driver update available and update if so

                 

                For macOS:

                1. Update Photoshop to version 24.5 or later
                2. Update to a newer or latest macOS version (to update the GPU driver which accompanies macOS updates)
                3. Uncheck "Automatic graphics switching" found in System Preferences > Battery > Battery

                 

                If you're still having issues after trying these troubleshooting steps, the next recommendation would be to look into updating your graphics card (GPU) to something a bit more modern.

                 

                Regards,

                PG

                 

                [steps edited to provide clarity per OS]

                  I
                  Izzy11201
                  Inspiring
                  March 23, 2023

                  Was having same problem (flashing strobe) when trying to open a pic (after download and install of latest update to ps).  Enabled "older gpu mode" per instruction in reply by PG.  It worked!  Thankyou PG.

                    barrys1618002
                    barrys1618002
                    Participating Frequently
                    March 22, 2023
                    There have been several posts regarding this problem. For me, on Win 10, I simply reverted to the previous version and all was fine.

                    Barry
                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices