• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
199

P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

TOPICS
macOS , Windows

Views

355.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

Votes

Translate

Translate
Adobe
replies 1249 Replies 1249
New Here ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Hilfe!!!

Ich kann meine Bilder egal welches Dateiformat nicht Mehr bearbeiten. Sobald ich in PS ein Bild öffnen möchte, flackert dieses und es hört nicht mehr auf. Die Funktionen KÖNNTE ich theoretisch nutzen, alle Bedienfelder funktionieren, aber ich sehe halt mein Bild nicht. Auf der rechten seite des Programms bekomme ich immerhin die einzelnen Ebenen angezeigt, kann die Ebene kopieren tec. Aber es kommt nicht das Bild. 

Wenn ich nicht bald Hilfe bekomme, habe ich ein ernstes Problem!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 02, 2023 May 02, 2023

Copy link to clipboard

Copied

Hi,

I have changed my SSD-M2 from original 128GB to 1TB  on All-in-One HP Envy 27-b170na with integrated Intel graphics 630. I have cloned the original SSD and all works fine but Photoshop. I have re-installed it twice and it does not help.

Whenever I try to open any file - PSD, JPG etc - screen is flashing white and there is nothing I can do.

Has anybody experienced similar behaviour ? Is there a solution to it?

All other applications work fine and there is no problem.

WIll appreciate help.

Regards

Stash Staruch -UK

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 02, 2023 May 02, 2023

Copy link to clipboard

Copied

Try going to Preferences >Technology Previews and check Deactivate Native Canvas. Then close and restart Photoshop.

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2023 May 02, 2023

Copy link to clipboard

Copied

Hej Dave

Great thank from me also. I had the similar problem with the white flashing screen - and now it works again.

Kind regards, Marianne

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Hi  Where do I locate "preference" using a PC, not MAC

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

'Where do I locate "preference" using a PC, not MAC'

Menu - Edit > Preferences

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

"Hi  Where do I locate "preference" using a PC, not MAC:

 

For both; navigate to Photoshop's Preferences folder.
(macOS only) Open the Preferences folder in the Library folder**, and drag the Adobe Photoshop Settings folder to the Trash from the following path:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

 

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings

 

**Note:The user Library folder is hidden by default on macOS. Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 02, 2023 May 02, 2023

Copy link to clipboard

Copied

Dave -THANK YOU VERY MUCH for your fastest possible reply.

It worked and I am most grateful.

Thank yoi.

Have a nice rest iof the day

Kind regards- Stash

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

포토샵에 들어가서 사진을 불러오면 사진이 안나오고 화면이 깜빡거려요

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

Aldueren_0-1683635461006.png

Aldueren_1-1683635481805.png

When I open a file, screen blinks like this and I cannot see my work. 

Thanks

esrademirbilek@yahoo.com

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

Bonjour

j'ai un soucis avec les nouvelles version (24.4.1 et 24.3) je les télécharges et quand j'ouvre une photo mon ecran ce mets a clignoiter en noir et blanc !!!

j'ai du reinstaller la version 24.2.1

quelqu'un a une explication ou une solution svp

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

Thanks you Jeff

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

When I upload an image in photoshop, it just becomes a flashing light.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

I have updated to the latest Ps 24.4.1 but now when I load the screen flashes all the time, how can I stop this?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 09, 2023 May 09, 2023

Copy link to clipboard

Copied

open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

 

============================

<moved from cc desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 10, 2023 May 10, 2023

Copy link to clipboard

Copied

Estou com problemas no photoshop. Quando abri algum arquivo a tela do arquivo fica piscando e nao carrega a imagem que preciso trabalhar. Ja desisntalei a versão mais recente e troquei mas o problema persiste.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

I needed to substitute my PC HD and, so, had to reinstall all the apps. Although the Photoshop doens´t work. When i try to open an archive, the screen starts to flicker and i cannot use this.

Who knows how to fix this problem?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

No matter what image I try to open, new or existing, the interface screen rapidly flickers black and white.
I have tried restarting and reinstalling to no avail.
Any ideas?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

@John273059545sb1 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

Acabo de actualizar mi Photoshop y ahora el programa no abre archivos, y muestra en el area de trabajo una intermitencia entre un fondo blanco y negro.

video demostrando como se muestra mi photoshop

(El programa si arranca, el problema esta al abrir archivos, ya sean imagenes o .psd, tanto con archivos desde la nube como desde pc)

 

Version actual v 24.4.1, S.O. Windows 10 Home

 

Por favor ayuda

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

Open Photoshop Preferences>Technology Preview>Check "Disable Native Canvas"

Restart Photoshop

 

---------------------

<moved from CC Desktop bugs>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines