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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
New Here ,
May 15, 2023 May 15, 2023

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Well done kglad, you're the man!  Problem resolved!
Have yourself a magnificent day!

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Community Expert ,
May 15, 2023 May 15, 2023

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@John273059545sb1 

 

you're welcome.

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Community Beginner ,
May 20, 2023 May 20, 2023

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Nope, doesn't work

 

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New Here ,
May 16, 2023 May 16, 2023

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Photoshop has stopped opening files. I have tried psd, jpeg and nef. The main screen flashes black and white. I am running 64 bit Windows 10. 
I have tried restarting Ps. Uninstalled Ps. Downloaded the latest version and installed with old preferences. No change. Installed with new preferences. No change. 
im lost help please. 

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Community Expert ,
May 16, 2023 May 16, 2023

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Community Beginner ,
May 20, 2023 May 20, 2023

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Nope

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New Here ,
May 17, 2023 May 17, 2023

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When i try and open a file, even one thats been worked on before, the whole screen flashes black and white very fast. If i hold my mouse over the screen and press a button it stops flashing but doesnt show me any image.  

I have tried restarting the application, restarting my computer, then deleting the app and reinstalling it before finally reinstalling a previous software version of the app all to no avail. 

 

any help would be gratefully received

 

L

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Community Expert ,
May 17, 2023 May 17, 2023

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@liberty29926488kdfp go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
May 17, 2023 May 17, 2023

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I am facing the problem seen in the video I shared. My computer and photoshop app are up to date. Is there anyone who can help?

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Community Expert ,
May 17, 2023 May 17, 2023

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@yaÄŸmur29927238fi9s go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
May 23, 2023 May 23, 2023

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Its working now. Thanks a lot, I really appreciate it.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Photoshop is not working since yesterday, When I open any file. It started flashing black and white. please solve this problem as soon as possible.

 

Thanks in advance!!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@Parthsarthi2923555631mc go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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@Ged_Traynor Thanks your help. Its working now...

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@Parthsarthi2923555631mc you're welcome

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Had the same problem and it worked. Thanks.

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Thanks, I had the same problem.  This fixed it.

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New Here ,
May 05, 2023 May 05, 2023

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I had the same problem.  Thank you for this solution!!!

 

 

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New Here ,
May 14, 2023 May 14, 2023

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Also sorted for me. Thanks

 

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New Here ,
May 17, 2023 May 17, 2023

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Edit > Preferences > Technology Preview and enabling Older GPU mode (pre 2016) worked for me.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Since the new update, I can't get my photoshop to work anymore. The window keeps on blinking black and white, I can't see what I'm doing... I tried desinstall and reinstall photoshop, restarted my laptop, ... problem stays... Help?

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New Here ,
Mar 27, 2023 Mar 27, 2023

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This worked for me: 
Edit > Preferences > Technology preview, you will find an option labeled as "Deactivate native canvas", check mark it
I hope this help

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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yes, open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop 

 

<moved from cc desktop bugs>

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Thank you so much, everyone, it worked! woohoohoo 😉

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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you're welcome 

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