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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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Community Expert ,
Mar 22, 2023 Mar 22, 2023

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@raoulm26744459 

 

make sure your GPU drivers are updated.

Next, go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Restart Photoshop.

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Community Beginner ,
Mar 23, 2023 Mar 23, 2023

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I don't know how to check my GPU drivers.

I checked the two options that you advised and restarted Photoshop. There is no more flashing.

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Explorer ,
Mar 23, 2023 Mar 23, 2023

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@raoulm26744459 

Ignore the advice “Use Older GPU Mode (2016)” Leave it Unhecked, it is not needed and unacceptably slows Ps down. It basically switches off the GPU usuing only CPU.

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@raoulm26744459 

 

excellent. btw, using older gpu mode is probably unnecessary.  test by unchecking that and see if the problem returns.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Sorry for the stupid question: How do i downgrade to 24.1? The native Canvas workaround doesn't work for me.

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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@michaelr74349212 

 

uninstall v24.3, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

you can then install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Thank you. This resolve my issue of the strobe. 

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Thank you very much!
The problem is solved

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New Here ,
Apr 14, 2023 Apr 14, 2023

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Seit Tagen erscheint wenn ich eine Datei in Photoshop öffne, neu oder vorhanden, auf der Bildfläche stroboskopartig ein schwarz-weißes Flackern. Die Tools und Ebenen sind normal sicht- und nutzbar aber man kann nichts erkennen.

Ich habe das Programm mehrmals de- und wieder installiert.
Was tun?

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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@Heiko29388750fghm go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Hola.

 

La última actualización de Photoshop, no me permite ver los archivos que abro (fotos, archivo nuevo, todo) se mantienen en una intermitencia constante (como parpadeando, pero siempre en blanco) solo en las capas me deja ver la vista previa del archivo que abro.

 

 

Help.

 

 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Try this: go to Preferences >Technology Previews  > Deactivate Native Canvas. Close and restart Photoshop.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Funciona!!! Gracias.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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windows 10 64 bit, photoshop app will not download a PSD file.  With the app open, opening  a PSD file just causes the file picture to flash white on and off rapidly.

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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@Peter B. Clarke go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Apr 18, 2023 Apr 18, 2023

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In Technology Previews I clicked “Older GPU mode (pre 2016)”, closed the Photoshop App and restarted. I opened a typical PSD file and all was well!!! Amazing and thankyou. As an attorney licensed in CA for over 60 years you reinforced that a semblance of ability to follow advice may have a few more years. Maybe in a C suite. Peter Clarke, San Diego.

Sent from Mail<> for Windows

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Versão: 1990-2023

Plataforma: Photoshop

Sistema OP.: Windows

 

Abri o photoshop pela área de trabalho e pelo app do creative e em todas as tentativas a tela do photoshop fica piscando, impossibilitando a edição de qualquer coisa.

 

Resultado esperado: Gostaria de abrir o photoshop normalmente e criar/editar meus arquivos.

Resultado real: TELA DO PHOTOSHOP PISCANDO.

 

Atualizei todos os apps da adobe HOJE e o photoshop é único que acontece esse erro.

Mandei um video mostrando.

 

Espero que me ajudem, pois preciso fazer minhas criações (nem tão urgente, mas vai ficar se continuar com esse erro).

 

Desde já agradeço.

 

att.

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New Here ,
Apr 18, 2023 Apr 18, 2023

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When coming from LR to PS with a pic to edit or opening a new pic in PS, the screen starts blinking white! What's wrong?

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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@Juhani29469643uwjf go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-04-14 16_22_44-Adobe Photoshop 2023.png

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Thx for reply/advise. Now looks like to work with RAW but not JPG- pics. Is
this a new feature?

[personal information removed as per forum guidelines]

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Mandei um video, acho que você consegue acessar.

Abri o PS pelo creative>cliquei em Novo arquivo, e quando a área branca de edição aparecia ficava piscando sem parar frenéticamente, aconteceu isso depois da última atualização que fiz (hoje cedo).

 

Mas segui o passo a passo do @Ged_Traynor e deu certo, funcionou na hora. Agora voltou ao normal, MUITOO obrigada ❤️

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New Here ,
Apr 18, 2023 Apr 18, 2023

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I'm having a problem drawing photos in the Photoshop. Photoshop loads up, but when I attempt to open a photo, it's just a white background... no photo. I've checked for any upgrades, but I'm running the current version of Photoshop on Adobe's Creative Cloud. I have uninstalled Photoshop and re-installed it, but to know avail. The photos were taken with my iPhone and were very large (high res). So I went into MS Paint and resized them to only 400 px. Then opened up Photoshop again and attempted to bring just one of the newly resized photos in. No cigar! It just won't work. Do any of you PS professionals have a suggestion to cure this problem?

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Parpadea la pantalla cuando abro un archivo nuevo 

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Hola mi pantanlla tmb parapadea, sabes a que se debe?

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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@Lucio Mariano29466645hsxk go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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