P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[jane-e]

@rons85234811 wrote:

This happened to me yesterday after updating to version 23.4

As of today (16 April), the current version 24.3. Can you check your version?

Jane

[Purrltea]

Hi! I noticed that either "Deactivate Native Canvas" or "Older GPU Mode" works. I don't need both selected in order to fix the problem. Is there any advantage to selecting just one or the other (or both?).

[Matthew29541265vzxl]

This solution worked for me too. Fortunately I was only nauseous as a result of the flickering (after only about 4 seconds total), but it really looked like it had the potential to trigger a seizure. I think you need to take this problem much more seriously.

Fix it, patch it, whatever, but it's not a good solution to rely on your customers to search for their own solution and click a checkbox buried in the menu structure when they're already sickened or worse.

[olgab18276105]

This soluttion for Windows worked for me.

I have NVIDIA GeForce GTX 960M

Thank you.

[master_Sunbeam5E8A]

I have "Auto graphics switching" OFF, I have restarted PS with Deactivate native canvas checked.  Here's a video of the problem I'm having.  Stuff disappears all the time in 24.4.1.

No way this computer is outdated enough to have this issue.  
  

2020 MacBook Pro

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M:

  Chipset Model: AMD Radeon Pro 5500M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 4 GB

  Vendor: AMD (0x1002)

  Device ID: 0x7340

  Revision ID: 0x0040

  ROM Revision: 113-D3220E-190

  VBIOS Version: 113-D32206U1-019

  Option ROM Version: 113-D32206U1-019

  EFI Driver Version: 01.A1.190

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal Support: Metal 3

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 3072 x 1920 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

Intel UHD Graphics 630 1536 MB

64 GB 2667 MHz DDR4

Version 13.2.1 (22D68)

[JEREMIAH11619]

Yep. Worked!

[donatellabru]

Hi! I've just installed the last Photoshop update... but it happens something very strange when I open any .psd or I try to create a new file. I attach you a video. Please, fix this soon. I can't work in this way.

Thanks.

{Thread title updated by moderator}

[Ged_Traynor]

@donatellabru this issue seem to be affecting a lot of people, see this related thread, for the time been you may need to revert back to version 24.2.1

https://community.adobe.com/t5/photoshop-ecosystem-bugs/canvas-flickering-violently/idi-p/13669564

[julieh66278533]

Thank you so much! It was very helpful!

[donatellabru]

Thank you so much!!

[Ged_Traynor]

@donatellabru enabling this option in preferences and restarting Photoshop seems to fix the issue with version 24.3

[donatellabru]

@Ged_Traynor  yeah! It works! Thank you!

[Ged_Traynor]

@donatellabru you're welcome 🙂

[David29010903a6xw]

Yes, this also worked for me, (Deactivate Native Canvas) but I also noticed that when I updated today (March 22, 2023) the Pink Lady Face went away and I am back to the old Chevy car on opening splash screen. 

Did I go in reverse some how?   

[Ged_Traynor]

@David29010903a6xw Adobe may have changed the splash screen with this update, you can check your version by going to Help > About Photoshop, can't say I liked the last splash screen that much myself.

[D Fosse]

Yay! They listened!

That splash screen was massively unpopular and there was an avalanche of complaints. I was among them. It scorched my color vision for a half hour after opening.

Some of us have wide gamut monitors, and on Windows this is one of those UI elements that are not color managed. So it was really painful to look at.

Thank you whoever made that happen! 🙂

[Teobnlln]

Tank you!

[m.hussienfahmy]

Yes indeed this has fixed it also in Photoshop version 24.4.1.
Thanks a lot!

[laetitia29016899muea]

Bonjour,

Lorsque j'ouvre une image, celle -ci ne s'affiche pas et clignote en blanc sans rien afficher.

Je ne comprends pas pourquoi... il n'y a aucun message d'erreur.

Pouvez vous m'aider s'il vous plaît ?

Merci

[Kevin Stohlmeyer]

HI @laetitia29016899muea Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

[Retrato Carioca]

Meu photoshop não está abrindo o photoshop corretamente. A imagem fica totalmente branca e pisca sem parar.

Alguém poderia me ajudar a encontrar uma solução?

[Kevin Stohlmeyer]

Hi @Retrato Carioca Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

[Retrato Carioca]

Olá Kevin! Tudo bem? Obrigado.

Estou tentando aqui agora, pois meu Photoshop está em português.

Poderia me aguardar?

[Retrato Carioca]

Ok! Deu certo! Muito obrigado pela orientação.

Estou com um trabalho de tratamento de imagens para terminar e achei que não conseguiria.

[Camila Nogueira]

Atualizei meu aplicativo do Photoshop hoje e ele ficava com a tela piscando em branco e preto e não conseguia trabalhar. Tive que voltar para a versão anterior.