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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@AVDG did you enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Mariana Pellegrini 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

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Community Beginner ,
Mar 25, 2023 Mar 25, 2023

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Existe uma solução alternativa que funciona no Windows 10, não sei se
funciona no Mac, mas vale a pena tentar
Tente isso,
Em Edit/preferences/Technology previews 1. clique em Modo de GPU mais
antigo (anterior a 2016) 2. clique em Desativar tela nativa.
Trabalhou para mim. Vale a pena tentar.

Dave T.

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Buongiorno, quando si carica il file su PhotoShop è visibile nel pannello dei livelli ma la schermata del tavolo di lavoro lampeggia insistentemente non rendendone possibile la visualizzazione e la post-produzione. Ho provato più volte a riavviare il pc ma senza risultati. Non era mai capitato fin'ora, cosa posso fare, quale potrebbe essere il problema?

Nello screenshot allegato la schermata rimane nera ma nella realtà lampeggia di bianco.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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@veronica29152369onaa go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Moin,

habe gestern das neuste update in photoshop gemacht, jetzt geht gar nichts mehr... lade ein bild rein dann kommt nur noch ein blickener Bildschirm. hat dies vielleicht sonst noch jemand?

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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Hi!

We are sorry you are having this issue. One option is to select Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop. 

Let us know if this fixes the issue, or if you are still having the problem?

Michelle

 

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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This is only a temporary option while you find a solution. The Adobe Creative Cloud app allows for the simultaneous installation of multiple versions of their programs. You could install and use an earlier version of Photoshop for now.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I need help with my phpshop, every time I open the application and start a new document my work screen is blinking non-stop, regardless of the type of file I'm trying to create. I already deleted and reinstalled the application but I couldn't solve it

 

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hi @Lucas Leite290681329clf Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Hola, al instalar la ultima actualizacion y abro un archivo raw o jpg en el interfaz de photoshop parapadea continuamente y no sale la imagen, antes de la actulizacion no ocurria.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Lanceta enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 25, 2023 Mar 25, 2023

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 Solucionado y muy rapida la respuesta, gracias.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@Lanceta you're welcome

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Muchas gracias por la solucion . Yo tenia el mismo problema y solucionado al momento

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New Here ,
Mar 29, 2023 Mar 29, 2023

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When I open a picture file from yesterday, the screen flickers in an infinite loop.

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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@현태2914856686kz 

 

Try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Thank you very much.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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You're welcome @현태2914856686kz , and I'm glad "Deactivate Native Canvas" worked for you 🙂

 

Jane

 

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New Here ,
Mar 24, 2023 Mar 24, 2023

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The last update has problems. The file does not open and the screen is flickering in photoshop 24.3

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@danielf55784600 enable this option in preferences and restart Photoshop

2023-03-24 09_18_32-Adobe Photoshop 2023.png

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New Here ,
Mar 24, 2023 Mar 24, 2023

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That fixed it. Thank you!!

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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@angieb14527732 you're welcome 👍

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New Here ,
Mar 24, 2023 Mar 24, 2023

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Thank you! Fixed mine as well!

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Did not fix mine.....

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