• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
199

P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

Copy link to clipboard

Copied

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

TOPICS
macOS , Windows

Views

352.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

Votes

Translate

Translate
Adobe
replies 1249 Replies 1249
Community Expert ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

@AVDG did you enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

@Mariana Pellegrini 

 

open photoshop>edit>preferences>technology preview>check "disable native canvas" restart photoshop

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

Existe uma solução alternativa que funciona no Windows 10, não sei se
funciona no Mac, mas vale a pena tentar
Tente isso,
Em Edit/preferences/Technology previews 1. clique em Modo de GPU mais
antigo (anterior a 2016) 2. clique em Desativar tela nativa.
Trabalhou para mim. Vale a pena tentar.

Dave T.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

Buongiorno, quando si carica il file su PhotoShop è visibile nel pannello dei livelli ma la schermata del tavolo di lavoro lampeggia insistentemente non rendendone possibile la visualizzazione e la post-produzione. Ho provato più volte a riavviare il pc ma senza risultati. Non era mai capitato fin'ora, cosa posso fare, quale potrebbe essere il problema?

Nello screenshot allegato la schermata rimane nera ma nella realtà lampeggia di bianco.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

@veronica29152369onaa go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Moin,

habe gestern das neuste update in photoshop gemacht, jetzt geht gar nichts mehr... lade ein bild rein dann kommt nur noch ein blickener Bildschirm. hat dies vielleicht sonst noch jemand?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Hi!

We are sorry you are having this issue. One option is to select Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop. 

Let us know if this fixes the issue, or if you are still having the problem?

Michelle

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

This is only a temporary option while you find a solution. The Adobe Creative Cloud app allows for the simultaneous installation of multiple versions of their programs. You could install and use an earlier version of Photoshop for now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

I need help with my phpshop, every time I open the application and start a new document my work screen is blinking non-stop, regardless of the type of file I'm trying to create. I already deleted and reinstalled the application but I couldn't solve it

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

Hi @Lucas Leite290681329clf Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

Hola, al instalar la ultima actualizacion y abro un archivo raw o jpg en el interfaz de photoshop parapadea continuamente y no sale la imagen, antes de la actulizacion no ocurria.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

@Lanceta enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

 Solucionado y muy rapida la respuesta, gracias.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2023 Mar 25, 2023

Copy link to clipboard

Copied

@Lanceta you're welcome

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

Muchas gracias por la solucion . Yo tenia el mismo problema y solucionado al momento

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

When I open a picture file from yesterday, the screen flickers in an infinite loop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

@현태2914856686kz 

 

Try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Thank you very much.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

You're welcome @현태2914856686kz , and I'm glad "Deactivate Native Canvas" worked for you 🙂

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

The last update has problems. The file does not open and the screen is flickering in photoshop 24.3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

@danielf55784600 enable this option in preferences and restart Photoshop

2023-03-24 09_18_32-Adobe Photoshop 2023.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

That fixed it. Thank you!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

@angieg14527732 you're welcome 👍

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2023 Mar 24, 2023

Copy link to clipboard

Copied

Thank you! Fixed mine as well!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Did not fix mine.....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines