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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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correct answers 1 Correct answer

Adobe Employee , May 24, 2021 May 24, 2021

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

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replies 1058 Replies 1058
New Here ,
Jul 29, 2020 Jul 29, 2020

Estoy teniendo el mismo problema desde hace una semana. Me quedo atenta a si te responden alguna solución!

Saludos!!!

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

Yo lo que hice es seleccionar la herraminta recortar (C) y en el menu de herramienta que sale arriba, activar "Eliminar pixeles recortados". Pulsas ENTER y listo, ya pude guardar.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

Hoy lo que colapsa no es el guardado, sino la herramienta de recortes... alguien ha logrado saltar el bug?

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New Here ,
Dec 17, 2020 Dec 17, 2020

Me funciono, ya había intentado antes destildando la opción "Usar procesador gráfico"en rendimiento y el error se mantenia.

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New Here ,
Dec 18, 2020 Dec 18, 2020

Gracias! acabo de hacerlo y me funciona 😄

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New Here ,
Dec 20, 2020 Dec 20, 2020

me funciono muchas gracias en verdad 

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New Here ,
Dec 22, 2020 Dec 22, 2020

Funcionó! gracias!

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New Here ,
Dec 23, 2020 Dec 23, 2020

Muchas gracias, esta solucion me ha ayudo!! Utilice, la herramienta recorte, recorté y ya pude guardar, pero elimine todo lo que estaba fuera del área de trabajo

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New Here ,
Dec 24, 2020 Dec 24, 2020

pues la version 2021 ami me sigue dsando el error

 

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New Here ,
Dec 25, 2020 Dec 25, 2020

Igualmente, en la versión 2021 persiste el error, realmente frustante 😕

 

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Community Beginner ,
Dec 27, 2020 Dec 27, 2020

Gracias ! me funciono!

 

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New Here ,
Dec 28, 2020 Dec 28, 2020

Me has salvado la vida, mil gracias!

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New Here ,
Jan 08, 2021 Jan 08, 2021

también me funcióno!! me pasó al revés, desactivé esa casilla y ya pude guardar jaja, gracias!!

 

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New Here ,
Jan 29, 2021 Jan 29, 2021

Gracias!!! Funcionó 

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New Here ,
Dec 19, 2020 Dec 19, 2020

CONFIRMO que este procedimiento me funcionó, ya tenía activada la opcion de eliminar pixeles pero descative y volví a activar y eso me permitió guardar! muchas gracias! 

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New Here ,
Dec 22, 2020 Dec 22, 2020

Yo también confirmo que se soluciona con este método. GRACIAS Porfont.com! 
El error ocurre desde la última actualización.

 

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New Here ,
Oct 21, 2020 Oct 21, 2020

Tengo el mismo problema!

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

TENGO EL MISMO PROBLEMA, Y TAMPOCO ME SOBREESCRIBE LOS ARCHIVOS PNG O JPEG, SINO QUE EN CAMBIO ME REALIZA UNA COPIA. NO LO PUEDO SOLUCIONAR

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New Here ,
Nov 13, 2020 Nov 13, 2020

Tengo el mismo problema

 

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

Y NADIE RESPONDE....

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

La solución que me indicó el soporte de Adobe y que funcionó fue:

 

Preferencias>Rendimiento>Ajustesdel procesador gráfico> Desiltdar la opción "Usar procesador gráfico".

 

Espero que también les sirva. 

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New Here ,
Dec 10, 2020 Dec 10, 2020

Pero cual es el sentido si quitas eso, se supone que uno quiere el programa funcionando ok, para algo se paga, que pesimo

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New Here ,
Dec 12, 2020 Dec 12, 2020

La verdad yo ya lo hice y me sigue marcando el error.... sigo atenta a mas respuestas

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New Here ,
Dec 12, 2020 Dec 12, 2020

me pasa lo mismo y  justo hoy lo actualize espero q no sea un error de actualizacion 

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Explorer ,
Dec 13, 2020 Dec 13, 2020

Yo tengo el mismo problema y esto no me lo ha solucionado. No hay respuesta y estoy perdiendo mucho tiempo de mi trabajo.

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