P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[Sandra15B9]

Es muy cansador!!! Tuve que volver al anterior photoshop para poder trabajar. Mucha bronca, porque mes a mes lo pago como debe ser.!! 

[merd52026208]

Si me vuelve a fallar haré lo has hecho, pero da mucha rabia, mucha impotencia....

[merd52026208]

Pues seguimos con el mismo problema, de momento parece que me va bien marcando eliminar pixeles del recortados, pero no me fío.

A ver si lo solicionan!!! así no se puede trabajar!!!  que pagar sí que pagamos!!!

[Sandra15B9]

La verdad no sé cuál es el gran problema de adobe, no creo que lean nuestras inquietudes. Es a nivel mundial porque tengo amigos que se están quejando incluso los que usan Mac. Yo uso windows y también problemas como todos. Ojalá pronto se normalice, pero hace rato que viene pasando. 

[estefanygarcia03]

Yo seguia con el problema! Y al final pues he puesto la version anterior a la mas actual y ya con eso no volvio a pasar 😞 

[Linet5C46]

que fustracion me da esto, uno necesita guardar lo que ha hecho y sale este problema... que colera

[Elenorap]

tengo el mismo problema ya lo desinstale y lo voy a volver a instalar a una versiona anterior, veremos que sucede!!! espero que adobe lo solucione rapido

[merd52026208]

Hoy tenía una actualización de Photoshop 2021 y la he instalado. Llevo todo el día trabajando y no me ha dado ningún fallo de momento, incluso he hecho la prueba con imágenes que ayer me daban el fallo y hoy no. A ver si hay suerte y por fin está solucionado. De todas formas sigo trabajando con miedo.... todavía no me fío... a ver que tal mañana. Espero que esté solucionado y que no haya sido hoy cuestión de suerte.

[raulm26585148]

A mi me funciono, desactivando todas las capas y guardando, saludos

[Lasse5CDF]

Here is my error message:

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save as “progress2.psd” because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x109a39e3d base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109a39e79 Adobe Photoshop 2021 + 146632313'
1 address: 0x10784be6e base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010784be6e Adobe Photoshop 2021 + 111054446'
2 address: 0x10784c204 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010784c204 Adobe Photoshop 2021 + 111055364'
3 address: 0x106489136 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000106489136 Adobe Photoshop 2021 + 90333494'
4 address: 0x104cc3a7d base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000104cc3a7d Adobe Photoshop 2021 + 65407613'
5 address: 0x107844cf5 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107844cf5 Adobe Photoshop 2021 + 111025397'
6 address: 0x10782d568 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010782d568 Adobe Photoshop 2021 + 110929256'
7 address: 0x10782d674 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010782d674 Adobe Photoshop 2021 + 110929524'
8 address: 0x1077072ce base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001077072ce Adobe Photoshop 2021 + 109724366'
9 address: 0x1c4bf5aa5 base: 0x1c4b9d000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001c4bf5aa5 PluginMain + 127797'
10 address: 0x7fff233a7f1e base: 0x7fff22f09000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff233a7f1e -[NSApplication _handleEvent:] + 65'
11 address: 0x7fff22f386af base: 0x7fff22f09000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22f386af -[NSApplication run] + 623'
12 address: 0x107707eb2 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107707eb2 Adobe Photoshop 2021 + 109727410'
13 address: 0x10770a15d base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010770a15d Adobe Photoshop 2021 + 109736285'
14 address: 0x10782de4c base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010782de4c Adobe Photoshop 2021 + 110931532'
15 address: 0x1075e3ccb base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x00000001075e3ccb Adobe Photoshop 2021 + 108530891'
16 address: 0x100e66259 base: 0x100e63000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000100e66259 Adobe Photoshop 2021 + 12889'
17 address: 0x7fff2064c621 base: 0x7fff20637000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2064c621 start + 1'

[bethd24235659]

Is there any update?? I have done all the troubleshooting steps and still can't save my files. 

[hirakujira]

Tried to disable generator, disable grapic processor, reset all settings and reinstall the app.

I'm using macOS 11.2.1 (Big Sur) with Photoshop is latest (v22.2) version.

My Mac is MacBook Pro 15 inch late 2018, with 32GB RAM and Radeon Pro 560X 4 GB, which should be compatible with v22.2.

However, everytime I try to open any file in v22.2, it shows "could not complete your request because of a program error." Disabling grapic processor in Photoshop settings can make me open the file, but a lot of features doesn't work, such as select a range of image and fill it with color. When I try to do that, it would show "could not complete your request because of a program error." again.

Downgrading to v21.x can solve this issue, so I think it's a bug of v22.x. Also, in the settings of Photoshop, I noticed that it doesn't recognize my graphic card. There's nothing shows in the "Detected Graphic Processor" field.

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the Program error & the issue with graphics card. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please continue using the 2020 version of Photoshop for now while our product team works on a fix.

Regarding the issue you're facing with the graphics card (with the card not being detected in Photoshop), please check: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards

Regards,

Nikunj

[shonamogano]

I have tried almost all the possible solutions and at this point, I am Praying that everytime I see that there's a new updated this issue will be addressed, but to date, no fixes have come with the solution, The issue is:

I will open a file and edit it and then click CMD + S (Save) and this Could not save file error will pop up. and then I would have to go and "Save As" and change the file name, and this, you can imagine, is a pain in the neck. Please address.

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the Program error. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version (21.2.5) of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[vivianes41045654]

Doesn't work with this other version either...

[Anita15D5]

Trying to use Photoshop ver. 22.2

Just uninstalled and, after restarting computer, reinstalled program. Still cannot open any .JPG. See "Could not complete your request because of a program error" message on screen.

Cannot exit Photoshop because the same message appears; must turn-off the computer to close the program. All a real hassle. Thank you for substantive assistance.

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on?

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Please let us know how it goes!

Regards,

Nikunj

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on?

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Please let us know how it goes!

Regards,

Nikunj

[Anita15D5]

Nikunj,

Thank you for your reply. I am using Windows 10 on a Dell desktop that is 5 years old. All systems are regularly updated. I had not had any problems with PS until a few weeks ago.

I went through the steps to attempt to correct the problem. I uninstalled and re-installed Photoshop; restarting my computer to no success. The problem remained, including preventing the closure of PS.

I was able to roll back to version 22.1.1 but that did not solve the problem. In fact, at that point, even when restarting my computer, I could not open Creative Suites to uninstall ver. 22.1.1.

I then uninstalled Creative Suites and re-installed it. From there, I was able to open it and uninstall 22.1.1 and roll back to 22.0.

With PS ver. 22.0 installed, all is working again.

Thank you,
Anita15D5

[wilson.leite]

Have you tried changing the file from 8bit to 16bit?

[p00674605]

Has anyone else experienced this error in Photoshop? It basically doesn't allow you to resave a previously saved file withou popping up this error. When you look into the location however, you'll notice a big long numbered file name ending in .psd saved instead.

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with your computers operating system? Please ensure you have the latest version of Photoshop (22.2) installed on the computer.

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Please let us know how it goes!

Regards,

Nikunj

[wilson.leite]

Have you tried changing the file from 8bit to 16bit?

[Ithinky]

It happened a few times while working in 16 bits file in Adobe RGB. Then worked fine for a while... and yesterday happend again...

I can save whith a new name but not whith the same.

I updated Photoshop today but didn't try yet. I think this is something that will go away with a future update... i hope...  😉

[Gustavo5F94]

Hi! 

I had the same error and today i updated to version 22.2 and resolved the problem