P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[5C2A]

hi mohit,

i can confirm my PS has been updated to 22.0.1 and is working fine. i do not see any more error messages though i have to disable my unsupported graphics card. i will take that and move on for now. thanks for the hard work.

[Khenikandzha]

Ok I can confirm that version works for me. I updated and everything works. At least I am not getting error and can open files and etc. Do not check box - Delete old version at the time of upgrade. Just in case. 

[Ella5CE1]

The latest update hasn't fixed the issue for me. Is there likely to be another update/patch soon, I'm eager to get up and running!

I have followed each of the known issues, which do not resolve the issue.

The program error message continues to come up when clicking on ANYTHING, even closing ps causes the error message to multiply across the screen and force quit is needed to successfully close it. 

Is this likely to be a case of old computers not being able to handle the new updates?

Thanks

[danielem49967412]

Con me non ha funzionato la nuova versione eppure ho un computer nuovo e molto potente, ora dopo tutto il casino che mi ha fatto l'aggiornamento con la perdita dei cataloghi di lightroom, non ho proprio il tempo e la voglia di testare l'ultimo. Hanno seminato una sfiducia. Quindi ti posso garantire che i problemi non riguardano solo per chi ha vecchi computer

[Geoff5C1A]

Upgraded today and have the same error message. Tried to downgrade two versions to 21.2.4 and still the same error message. So how it goes - not good. Is there a solution or source for previous versions that work? 

Thanks.

[dermotmoconnor]

I had identical issue with you - it not only trashed my v21 but also my previously working v20!

I still (luckily) had CS5.1 installer, installed that, and it works. Lacks smart filters, but at least it doesn't crash.

Bug fix didn't work for me, spoke briefly to the programmers a couple of weeks ago, but back to radio silence from them again.

Quick & dirty options for getting work done if you don't have CS5 would be to try a free option like GIMP or a trial of COREL PAINTER.

I've asked many times on this thread:

ADOBE: MAKE CS6 DOWNLOADABLE ON CC INSTALLER. IT WILL WORK AS AN INTERIM FIX.

[anthonym57652342]

Turning off the Graphics Processor stopped the error message but now everything is running too slow to be useful.

[GeorginaRJ]

I've just now updated to 22.0.1 - however when I go to Edit>Prefences>Performance, the option to select "Use Graphics Processor" is greyed out so that I can't select this option. It is also not showing any detected Graphics Processor 😞

[kevin stohlmeyer]

What OS are you running? What is your video card? Did you check to make sure it meets the new requirements for Photoshop before upgrading?

[GeorginaRJ]

I'm not sure, haven't been able to work out whether or not my graphics card is sufficent, perhaps you can advise? 

glgpu[0].GLVersion="4.0"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1792
glgpu[0].GLName="Intel(R) HD Graphics 2500"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLDriverVersion="10.18.10.5161"
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"
glgpu[0].GLDriverDate="20200806000000.000000-000"
glgpu[0].GLRenderer="Intel(R) HD Graphics 2500"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 "
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1468
clgpu[0].CLName="Intel(R) HD Graphics 2500"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.500000e+10
clgpu[0].CLCompute=32.863398
License Type: Subscription
Serial number: 96040743715625922849

[12038711]

22.0.1 appears to fix the issue without needing to turn off the "use graphics processor" setting.  I'm using a 2017 Macbook Pro with Catalina 10.15.7.   I can create and save new files as expected.

[AlanGodsJester]

I have this problem also. Since update 1. Logo on robbom looks blank. 2. cant open any file.  3. cant close Ps. So annoying, this is 4th time. why is this not permenantly fixed. I earn my living with this

[IAn5E4C]

I am on a 2015 MacBook Pro, and have updated to 22.0.1, however if I click anywhere in the program,  try to open the preferences (to disable the graphics processor), or even close Photoshop I get the program error message - often successive error messages that fill up the screen. I have tried all other suggested fixes - where can I go from here? 

[Stevie L]

Just to say that I added an extra Radeon Pro Vega II to my MacPro 2019 today with a Fabric Link bridge between the two.  I've had zero problems with Photoshop CC 2021 until I did that, but now that I have it no longer detects the graphic card (checked under preferences/performance and doesn't show up).  That's why I'm here.  Note that older version fo Photoshop CC (e.g. 2019 and 2020) do detect the bridged graphics cared, as does Lightroom Classic.  SO THIS IS NOT FIXED IN PS CC2021 v22.01 for this graphics card configuration.  Also tried removing CC2021 and reinstalling (after startup).  No difference.  Please fix in the next release in the meantime I'm going back to PS 2020!

[Stevie L]

Just to add that I tried removing the sniffer file from the PS CC 2021 app file (after using 'show package contents), which is a known hack for fixing issues with PS not recognising graphics cards.  Now PS2021 detects my graphics cards OK.  Maybe a useful workaround to consider until Adobe fixes this properly?  

I guess this arises as the new functions in CC2021 need more horse-power for graphics acceleration, so perhaps the 'white list' of graphics cards has been updated and there are some errors and ommissions?

[dermotmoconnor]

Stevie, I tried removing sniffer but no luck. What do you mean by 'show package contents' - I may have missed that.

[Stevie L]

Hi there, if you are using MacOS, and want to 'look inside' an app file,
then you need to right-click and choose 'show package contents' to 'open
up' the exec file to see its components inside the PSCC2021 exec file
'wrapper'. That's where to find the sniffer exec file on MacOS.

I think you can see it 'directly' in Windows x86, but am not using Adobe CC
on Windows. A quick Google search would confirm.

Just to say, I have opened and closed PSCC2021 a couple of times now and
after deleting the sniffer exec file and it's still working for me on MacOS
Catalina 10.15.7.

Hope that helps, Steve

--
Steve Lippitt
Mobile: +44 7801 754 508
Home tel: +44 20 7602 2172

[quann24115657]

I've seen a Photoshop 22.0.1 on a computer that still had this issue. Had to use this workaround: Edit > Preferences > Performance > untick 'Use Graphics processor'.

[rudne]

I am having the same issue on a desktop using an Nvidia NVS510, running the latest drivers from October 2020. Trying to open any file gives the previously mentioned error, but unchecking "Use Graphics Processor" makes things work again. This is just silly that they cannot figure out the underlying issue.

[hslawecki]

I tried to fix this on 4 different cards. Palit, MSI, Gainward. Nvidia GTX1660, Radeon R9. Checking, unchcecking, Reseting all setings, deleting all setings. ISDN (It's Still Does Nothing) I thing the problem is somewhere inside PS.

[anthonym57652342]

I think the Re: Fixed needs revision this is not a fix.
Anthony Maydwell
anthony@maydwell.net | maydwell.co
+61 419 694 844 | +61 8 9454 7412

*I'm sending this message at a time that suits me. I don't expect you to
read, respond to or action it outside of regular working hours.*

[LorettaCorbin]

I agree! Adobe needs to fix the issue or refund us our monthly fees until it is fixed!

[LorettaCorbin]

Does not fix issue. The work around is still working. Why am I paying a monthly fee for something that does not work properly?

[Dr. A11y]

Nice. Just renewed my membership too. Uninstalled deleting prefs and reinstalled, to no avail. CANNOT EVEN CREATE A NEW FILE. Thousands of pros must be having this problem and unable to work for the past month or longer. Where is the fix, Adobe?

[anthonym57652342]

Until there is another update that fixes this issue the only effective
workaround (not a fix, if you want you full graphics card features and that
workaround did nothing for me) is to return to the previous version. This
has worked for me.