P: The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

[Eugene5C3F]

The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

{Moderator edited title - PS-72601}

[Sahil.Chawla]

Hi there,

That doesn't sound good. Have you tried resetting the preferences of Photoshop and see if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

Regards,

Sahil

[Michael Bullo]

Could you please elaborate on the problem. Some screen shots could help. Are you saying the grid lines will appear/disappear depending on where the image or Photoshop is located on the screen? Is the magnification a factor?

[Eugene5C3F]

Yes I have tried a lot of actions including reseting settings.

It looks like to be a bug of Nvidia 2070 + LG 4k + Win10

I am attaching screenshots of the problem.

I "fixed" the problem by downgrading to 1920x1080 resolution.

On the first screenshot you can see both horiztonal and vertical grid are present and on the second just horizontal present.

[Eugene5C3F]

Both moving and zooming is a factor.

I guess zooming is a factor as well because it changes the image position while zooming it.

[J453]

Engineering is looking into this issue.

[Eugene5C3F]

Hi! Thanks for the help!

I forgot to mention: the problem appears only if the gpu acceleration is on.

Without it the grid works well but of course everything is very slow.

[J453]

Can you please try Photoshop 23.0.2 update. It contains fixes which should address what you were seeing.