P: The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

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Community Beginner ,
Aug 07, 2021 Aug 07, 2021

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The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

 

{Moderator edited title - PS-72601}

 

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Adobe Employee , Nov 25, 2021 Nov 25, 2021
Can you please try Photoshop 23.0.2 update. It contains fixes which should address what you were seeing.

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

That doesn't sound good. Have you tried resetting the preferences of Photoshop and see if that helps? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,

Sahil

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Could you please elaborate on the problem. Some screen shots could help. Are you saying the grid lines will appear/disappear depending on where the image or Photoshop is located on the screen? Is the magnification a factor?

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Yes I have tried a lot of actions including reseting settings.

It looks like to be a bug of Nvidia 2070 + LG 4k + Win10

I am attaching screenshots of the problem.

I "fixed" the problem by downgrading to 1920x1080 resolution.

On the first screenshot you can see both horiztonal and vertical grid are present and on the second just horizontal present.

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Both moving and zooming is a factor.

I guess zooming is a factor as well because it changes the image position while zooming it.

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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Engineering is looking into this issue.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Hi! Thanks for the help!

 

I forgot to mention: the problem appears only if the gpu acceleration is on.

Without it the grid works well but of course everything is very slow.

 

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Can you please try Photoshop 23.0.2 update. It contains fixes which should address what you were seeing.


Senior Product Manager - Customer Advocacy - Digital Imaging

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