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padding in a jpeg

New Here ,
Dec 08, 2023 Dec 08, 2023

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I made some jpegs for a client to be posted on Amazon. They were rejected for hiis reason; 

 

Catalog listing — Graphic assets — Padded images: We’re unable to publish your title because one or more of the graphic assets submitted has been padded in order to meet the aspect ratio requirements. Please provide artwork which hasn't been padded and then resubmit the title.

 

I checked the jpegs which were buiilt to the sizes they requested and there were no empty pixels at the edges which is what I had thought they meant but that was not correct. I don't know what else to do.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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This is the Using the Community forum (which is the forum for issues using the forums).
Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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what app?

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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@barbaras24731196 

 

I found this about padding on Amazon:

https://videodirect.amazon.com/home/help?topicId=G201979200&ref_=avd_sup_G201979200

 

 

 

  • Padded Images
    Avoid using borders or multiple images (particularly stills resulting in odd empty spaces). Avoid using letterboxing or pillar-boxing to fit images to spec, and don't place one key art asset into the frame of another key art asset.

 

Examples of padded stretched or narrowed images

The following are examples of what you shouldn't do to images:

Padded

janee_0-1702079869519.png

 

Please contact Amazon if you still have questions about padding.

 

If you recognize what you did and don't know how to fix it, post the image and tell us if your are using Photoshop, Photoshop Elements, or another application.

 

Jane 

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New Here ,
Dec 10, 2023 Dec 10, 2023

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The origiinal layout (which i no longer have access to) was InDesign. I did these a few years ago and amazon is now having an issue which I don't get. I probably exported a pdf from InD and then resaved as a jpeg in Photoshop. I have 8 in total that they have now rejected. I'll attach a few here. Thank you for the help!Home from the war_1200x1600_12.23.jpgHome from the war_1920x1080_12.23.jpgMae Boren Axton Poster_1200x1600_12.23.jpgMae Boren Axton Poster_1920x1080_12.23.jpgSpirit Warriors_1200x1600_12.23.jpgSpirit Warriors_1920x1080_12.23.jpg

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Compare your artwork with Amazon's Technical Requirements:

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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What is the image height & width in pixels?  In Photoshop, go to Image > Image Size for details.

Is the image borderless and does it fill the frame?

What did the image specifications call for?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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