Patch tool doesn't work

[Guest]

Hello,

The patch tool doesn't work on my MacBook PRO with Sonoma OS version 14.5 and the latest version of Photoshop 2024.

I have tried doing everything that is said in other official threads: reset the tool configurations, delete and install PS again, try other versions... nothing, it just doesn't work.

To rule out errors, the tool configuration is correct and tested with a single layer to rule out application errors in other layers, etc...

I share a video that shows what happens when I try to use the tool.

It's being really frustrating 😞 ...thanks in advance for the responses.

Have a nice day!

[Noel360484066vbr]

Hello! OMG, I have the same problem. Since last year, there have been many usability errors of this type.

😞

[Ged_Traynor · Accepted solution]

@Deleted User try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Guest]

@Ged_Traynor Thank you so much! 🙂  It works again, I'll save the tip for future mistakes.

Have a great day!

[Ged_Traynor]

You're welcome 🙂

[Guest]

Hello again,

It has operating problems again... 😞

I attach a video that shows the error:

When I create a document and embed an image, the patch tool works correctly.

However, when I open an image directly (without creating a document previously) the patch tool does not work and also once this is done, it stops working in the document in which it previously worked...

If I manually reset Photoshop preferences it works again only when I previously created a document...

I doubt that this is the solution to the problem, having to reset the preferences every 5 minutes...

Is there any explanation for this? It really blocks work...

Thanks in advance again.