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titwillo_
Participant
May 8, 2020
질문

Patch Tool Issue -- Parts of image disappear when using Photoshop 21.1.2 macOS 10.13.6

  • May 8, 2020
  • 1 답변
  • 502 조회

Hi everyone --

I have been stumped at how to solve this strange occurence the past few weeks. I use the patch tool a lot for retouching and only recently had this reoccuring issue with parts of the screen going black when I am dragging the patch tool, which is super frustrating since often times I need to see the rest of the image to edit. I attached a video to show the issue because I haven't found any luck in the forums. Please help 😞 

 

Please Note-- In the video I am just dragging to show the parts that disappear (I circle these areas at a few points in the video with the cursor)-- the sampled areas are not indicative of an actual edit / the issue at hand; screenshot attached also

 

Not sure if this is necessary but just in case, I am using

 

Mac Book Pro / macOS High Sierra (ver.  10.13.6) / Photoshop CC 21.1.2

 

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1 답변

Sahil.Chawla
Adobe Employee
Adobe Employee
May 11, 2020

Hi there,

 

Sorry to hear about the unexpected behavior of the Patch tool, have you tried resetting the tool and see if it helps? https://helpx.adobe.com/in/photoshop/kb/basic-troubleshooting.html#tool

You may also try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps.

Regards,
Sahil