PDFs no longer compatible with Photoshop

[CJ32470843sg1q]

I've been using Photoshop as normal but for some reason if I save a photoshop PDF then close the file, I am unable to reopen it again. An error message will pop up saying that this document is not compatible with this version of Photoshop. I am currently on photoshop 2024 but I tried going back to 2023 and I'm running into the same issue. My computer is fully updated with windows/firmware/etc. and meets the system requirements to use photoshop.I've tried having other people open the files on their computers and they also get the error. I can't use photoshop if every file I close becomes a stuck as soon as I save. Has anyone had a similar issue or know how to solve this?

[Sebastian24458876wzaz]

I have the same issue. Really problematic, as I have to prepare dozens of PDFs on a daily basis for my business...

It looks like the Save as PDF process is now much faster than before, too. Like it's skipping a step perhaps?

I guess something got patched recently and broke it?

[mglush]

Hi!

There is an Checkbox in the first screen of the Save as PDF dialog that says: Preserve Photoshop Editing Capabilities (see the screenshot below) Is that unchecked?

If it is unchecked, try checking it and see if that fixes the problem. Let us know if it does or if it the problem persists.

Michelle

[Aselin32703415koyz]

I am having the exact same problem with one particular pdf document that i've saved as a Photoshop PDF. I even checked the Preserve Photoshop Editing box in the Save Adobe PDF window but everytime I open Photoshop, it says "(filename).pdf is not compatible with this version of Photoshop" yet i'm using the latest version of Photoshop. Please help.

[CJ32470843sg1q]

I have been checking the preserve photoshop editing capabilities box every time. Still haven't had luck with a solution.

[CJ32470843sg1q]

The box has been checked on every file I've had the issue with. No luck with recovering the pdf's.

[Sebastian24458876wzaz]

Update from me - the next day it started working again. Now my PDFs are openable in Photoshop again. I don't think I changed any settings.

[Wicked Imports]

I'm having the same issue and it's so frustrating because you'd expect the industry-leading software to not have so many problems. I worked on some files yesterday and save them as PDFs. Of the three files I created only one was able to open for whatever readon and I now don't have access to the files via Photoshop. I can open them in Illustrator or Adobe Acrobat but these are flattened image files. I've made sure everything is up-to-date and have made sure to check the necessary tick-boxes everytime, but keep running into the same problem and it's been about a month that it's been happening. If anyone knows at the very least how to open the files, please let me know and I'll just start saving the files as PSDs moving forward.

[ByTheWell4God]

Having the EXACT same problem with my device. Sometimes I'll get lucky and they'll open, but more often than not it says that my PDF is incompatible, even though the file was created and saved minutes ago. Started having this issue last week with PS2024, so I went back to PS2023 and the issue persists. Are they doing anything to fix this? I save dozens of PDFs a day (and have to submit them this way!), and haven't found a good workaround yet. Super frustrating.

[Ebony32772028wcy1]

Hey, I am also having the exact same problem. I've seen so many discussions posts about this with no solutions. I have two assignments due in the next couple days and I desperately need to edit my PDF's using all the layers I set up in photoshop. If anyone finds a solution, please post it here!!

[Joshua29136783xm95]

Hi, We have a client having the same issue - some pdf files work other not. have checked all the boxes to preserve photoshop editing.

have tested the same docs on other PCs and the issue persists - All adobe suite is up-to-date.

please @ADOBE we need a urgent fix

[Mathieu33316940mwp2]

Having the same problem! The only way to fix it for now was to roll back to 2023 version... NOT ideal at all. Any real solution for 2024??? Adobe, we need a fix on that quick!

[BrL19582305928]

@Mathieu33316940mwp2 which version number worked for you? I have the same issue but I try rolling back to previous versions and none of them seem to be able to open my layered pdf.

Monday 30th Oct I last worked in this file, and saved it as usual. Always maximize compatibility when it asks. It still shows in the "recent files" when I open Photoshop.

Monday 6 Nov is when I first opened it and it gave me the "not compatible with this version" error. Happy to know I'm not the only one with this issue, hope there will be a fix soon.

[Mathieu33316940mwp2]

I've rolled back to 24.7.1 and it was working ok but then two weeks later, I had issues openning the actual software. So I had to re-install the updated version 25.1 but the problem "(filename).pdf is not compatible with this version of Photoshop" came back with it. So nothing's solved here.

[PhoenixRising]

It is still happening. Lesson learned. I just screwed myself out of weeks worth of work thanks to Adobe who just can't get anything right these days. This happened immediately after I saved the file and preserve photoshop editing was checke.d This is ridiculour Adobe!

[rabbitb3425236]

This same problem has persisted. It's now December, and Adobe still hasn't fixed this. I've looked online for a solution and there are tons of people reporting this problem, but solutions are sadly lacking. Adobe- this needs to be addressed.

[nahum_z]

Same!! It is very frustrating. Adobe, fix it!

[Jonas26538115hz1r]

Same issue... The 1'st post about this was in sep. 2023!!! How is it not yet fixed Adobe???!!!

[CJ32470843sg1q]

January 2024 Update-

Still no fix. I ended up losing a lot of files to this bug. Tried opening them on other people's computers and they also got the error. My work around now is just to save everything in psd format and do a save as anytime I need a pdf. This is clunky and now I'm stuck with keeping track of multiple files when I used to be able to have everything saved in one. So annoying.

[Mario36237911iowj]

3/21/2024 and I am surprised that there is no fix for this. I have the same issue and it really sucks to have to sacve extra versions of a file so you can open it again later. Alot of work lost.

[Gracie354878341w3f]

Iam having the same issue. In Photoshop 2024. I created several files in this version of Photoshop. All are ok except for one. It tell me it's not compatible with this verion. How can that be, when I created it with this version. I saved them all the same way. I was able to recover it in Illustartor, but I lost all my layers. It defeated the purpose. It did'nt do this in photoshop 2022. I recently upgraded. Now I'm having issues. This is the second time this has happened since Ive had this version. I cant keep losing work like this.

[Yusuf Miah]

I am also having the same issue. I've tried messing with all the PDF saving settings in Photoshop but, nothing seemed to work. Trying to keep the layers separate but all I'm getting is a non-editable image.  : (