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Persistent Issue with Generative Fill Tool in Adobe Photoshop despite Stable Internet Connection

New Here ,
Nov 12, 2023 Nov 12, 2023

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Recently, I purchased Adobe, and initially, the Generative Fill tool in Adobe Photoshop was functioning perfectly. However, after three days, it started displaying an error message stating, "Please check your internet connection and try again." Despite having a stable internet connection—trying various Wi-Fi networks and even an Ethernet cable—the issue persists. I've taken several steps, such as checking the firewall, clearing cache files, and even reinstalling Adobe Photoshop, yet the problem with the Generative Fill tool remains unresolved. I'm reaching out for assistance in resolving this persistent issue.

 

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correct answers 1 Correct answer

Community Expert , Jan 16, 2024 Jan 16, 2024

@Lydia34450403f70i Mac OS allows for firewall via the system settings/network - however this particular setting is normally found in the router itself not the computer.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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@Gotabaya33567829jtgp go to your Windows Defender settings - make sure Photoshop application is listed and allowed.

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New Here ,
Jan 16, 2024 Jan 16, 2024

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I am using Mac OS, dont have a firewall. Same problems for months! Sometimes it works, but most of the time it doesn't. 98 percent of all attempts to use generative fill fail with the message: check the Internet connection.

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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@Lydia34450403f70i Mac OS allows for firewall via the system settings/network - however this particular setting is normally found in the router itself not the computer.

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New Here ,
Jan 16, 2024 Jan 16, 2024

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I had these problems for months. And now you come along and give me the solution in seconds. I used a different network and everything is working perfectly again. You are an Adobe God! Thank you so much!

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