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Gotabaya33567829jtgp
Participant
November 13, 2023
解決済み

Persistent Issue with Generative Fill Tool in Adobe Photoshop despite Stable Internet Connection

  • November 13, 2023
  • 返信数 1.
  • 2950 ビュー

Recently, I purchased Adobe, and initially, the Generative Fill tool in Adobe Photoshop was functioning perfectly. However, after three days, it started displaying an error message stating, "Please check your internet connection and try again." Despite having a stable internet connection—trying various Wi-Fi networks and even an Ethernet cable—the issue persists. I've taken several steps, such as checking the firewall, clearing cache files, and even reinstalling Adobe Photoshop, yet the problem with the Generative Fill tool remains unresolved. I'm reaching out for assistance in resolving this persistent issue.

 

解決に役立った回答 Kevin Stohlmeyer

@Lydia34450403f70i Mac OS allows for firewall via the system settings/network - however this particular setting is normally found in the router itself not the computer.

返信数 1

Kevin Stohlmeyer
Community Expert
Community Expert
November 13, 2023

@Gotabaya33567829jtgp go to your Windows Defender settings - make sure Photoshop application is listed and allowed.

Participant
January 16, 2024

I am using Mac OS, dont have a firewall. Same problems for months! Sometimes it works, but most of the time it doesn't. 98 percent of all attempts to use generative fill fail with the message: check the Internet connection.

Kevin Stohlmeyer
Community Expert
Community Expert
January 16, 2024

@Lydia34450403f70i Mac OS allows for firewall via the system settings/network - however this particular setting is normally found in the router itself not the computer.