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17

Phoitoshop crashes with recent updates

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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I am unable to run the last three versions of PhotoShop. I have to move back to 25.3.1 in order for it to work at all.

 

When I try an open the latest version 25.4, 25.5, or 25.5.1 I get the splash screen and then the spalsh goes away and then it crashes. I have tried every single suggestion and nothing works.

 

I checked the logs and the end has these lines.

 

[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-32][58180][Info] [general] featureTracker_ is being accessed without setting
[2024-02-21_20-56-32][63528][Debug] upic::PluginSourceManager Termination started

 

Has anyone else had a problem like this?

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correct answers 1 Correct answer

Community Beginner , Mar 27, 2024 Mar 27, 2024

This is now solved. It turned out to be a ultiplity I use to manage my 49" wide screen monitor called Virtual Display Manager.

 

Once I found the conflict I was able to set photoshop to be excluded and everything is working.

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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There may be some conflict or corruption between the different versions of Photoshop. I suggest you consider using the Adobe Cleaner Tool to remove versions of the application and do a clean reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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I tried the cleaner tool again just now and and still have the same result.

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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Which OS version?

How much RAM and spare hard disk capacity do you have?

Have you had your graphics card checked?

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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I have 64GB of Ram. I don't know what you mean by "Have you had your graphics card checked". It is a newish computer with an i9, 64Gb ram, 4TB nvme ssd with more than 3TB free and a 2070 Super. All the games and other apps I play run fine.

 

PhotoShop 25.3.1 runs fine as well. But not 25.4, 25.5, or 25.5.1.

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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Presumably, you've tried resetting the Photoshop preferences back to the factory defaults?

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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Yes. I had reset the prefrences before I posted asking for help.

 

I tried things for over 2 weeks before posting. I did a removal and clean install of video drivers.reset prefrences. I have used the Adobe Cleaner tool twice now. Once just cleaning out PhotoShop and once cleaning all Adobe products on my machine.

 

I was hoping someone from Adobe could actually understand what the log file entries mean when it crashes. Is there someplace else to email support more directly?

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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YES! I cannot get PSD to load for more than 15 seconds, it keeps saying I have trial version and need to use Adobe Express. I have had Creative Cloud for 20 years!  GRRRR I have work to do!

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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I have uninstalled, reinstalled, rebooted and tried all 3 versions, including beta, nothing is working.

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
Number of Launches: 5
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.3235
System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:16), HyperThreading
Physical processor count: 24
Logical processor count: 32
Processor speed: 2995 MHz
Built-in memory: 65301 MB
Free memory: 41881 MB
Memory available to Photoshop: 51217 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2070 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 7,989 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display Type: SDR
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=918479157 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

[0 ms]
Start GetSnifferResult

[1342 ms]
Start sniffer 2024-03-11 13:20:41
# Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=918479157 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

{110 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (5,120, 1,440)
Dimensions: (5,120 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 7,989 MB
VRAM: 7,989 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,236 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2024-01-18 000000.000000-000
Driver age: 2 months
Driver version: 31.0.15.5123
Supports UMA: UNSUPPORTED
D3D-ID: 7812

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,364 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,236 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2024-01-18 000000.000000-000
Driver age: 2 months
Driver version: 31.0.101.5186
Supports UMA: SUPPORTED
D3D-ID: 42880
End platform native
{280 ms}

{280 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (5,120, 1,440)
Dimensions: (5,120 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,377 MB
VRAM: 8,377 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,236 MB
API version: 2.1 (2.1.2 NVIDIA 551.23)
Device version: 2.1 (2.1.2 NVIDIA 551.23)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: 2024-01-18 000000.000000-000
Driver age: 2 months
Driver version: 31.0.15.5123
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{398 ms}

{398 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 2070 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_RTX_2070_SUPER
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 367 GB / s
Compute score: 3,754.6
Device name string: NVIDIA GeForce RTX 2070 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 31,710 MB
VRAM: 31,710 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 118 GB / s
Compute score: 352.929
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1245 ms}

Exit code kExitNormal
End sniffer 2024-03-11 13:20:43
[kStatusNormal, kExitNormal]

[1343 ms]
Finish RunAllAPIs

[1345 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970403969102201750
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\CIIC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.61T free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.3
PSViews.dll Adobe Photoshop 2024 25.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.3 - from the file “Filter Gallery.8bf”
Average 25.3 - from the file “Average.8bf”
Bas Relief 25.3 - from the file “Filter Gallery.8bf”
BMP 25.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.3 - from the file “Filter Gallery.8bf”
Charcoal 25.3 - from the file “Filter Gallery.8bf”
Chrome 25.3 - from the file “Filter Gallery.8bf”
Cineon 25.3 - from the file “Cineon.8bi”
Clouds 25.3 - from the file “Clouds.8bf”
Color Halftone 25.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.3 - from the file “Filter Gallery.8bf”
Conté Crayon 25.3 - from the file “Filter Gallery.8bf”
Craquelure 25.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.3 - from the file “Filter Gallery.8bf”
Crystallize 25.3 - from the file “Standard MultiPlugin.8bf”
Cutout 25.3 - from the file “Filter Gallery.8bf”
Dark Strokes 25.3 - from the file “Filter Gallery.8bf”
De-Interlace 25.3 - from the file “Standard MultiPlugin.8bf”
Dicom 25.3 - from the file “Dicom.8bi”
Difference Clouds 25.3 - from the file “Clouds.8bf”
Diffuse Glow 25.3 - from the file “Filter Gallery.8bf”
Displace 25.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.3 - from the file “Filter Gallery.8bf”
Entropy 25.3 - from the file “statistics.8ba”
Export Color Lookup Tables 25.3 - from the file “Export3DLUT.8be”
Extrude 25.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.3 - from the file “FastCore.8bx”
Fibers 25.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.3 - from the file “Filter Gallery.8bf”
Filter Gallery 25.3 - from the file “Filter Gallery.8bf”
Fresco 25.3 - from the file “Filter Gallery.8bf”
Glass 25.3 - from the file “Filter Gallery.8bf”
Glowing Edges 25.3 - from the file “Filter Gallery.8bf”
Grain 25.3 - from the file “Filter Gallery.8bf”
Graphic Pen 25.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.3 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.3 - from the file “Filter Gallery.8bf”
JPEG 2000 25.3 - from the file “JPEG2000.8bi”
Kurtosis 25.3 - from the file “statistics.8ba”
Lens Blur 25.3 - from the file “Lens Blur.8bf”
Lens Correction 25.3 - from the file “Lens Correction.8bf”
Lens Flare 25.3 - from the file “Standard MultiPlugin.8bf”
Liquify 25.3 - from the file “Liquify.8bf”
Matlab Operation 25.3 - from the file “ChannelPort.8bf”
Maximum 25.3 - from the file “statistics.8ba”
Mean 25.3 - from the file “statistics.8ba”
Measurement Core 25.3 - from the file “MeasurementCore.8me”
Median 25.3 - from the file “statistics.8ba”
Mezzotint 25.3 - from the file “Standard MultiPlugin.8bf”
Minimum 25.3 - from the file “statistics.8ba”
MMXCore Routines 25.3 - from the file “MMXCore.8bx”
Mosaic Tiles 25.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.3 - from the file “Filter Gallery.8bf”
Note Paper 25.3 - from the file “Filter Gallery.8bf”
NTSC Colors 25.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.3 - from the file “Filter Gallery.8bf”
OpenEXR 25.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.3 - from the file “Filter Gallery.8bf”
Palette Knife 25.3 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.3 - from the file “Standard MultiPlugin.8bf”
PCX 25.3 - from the file “PCX.8bi”
Photocopy 25.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.3 - from the file “ChannelPort.8bf”
Pinch 25.3 - from the file “Standard MultiPlugin.8bf”
Pixar 25.3 - from the file “Pixar.8bi”
Plaster 25.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.3 - from the file “Filter Gallery.8bf”
Pointillize 25.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.3 - from the file “PBM.8bi”
Poster Edges 25.3 - from the file “Filter Gallery.8bf”
Radial Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Radiance 25.3 - from the file “Radiance.8bi”
Range 25.3 - from the file “statistics.8ba”
Render Color Lookup Grid 25.3 - from the file “Export3DLUT.8be”
Reticulation 25.3 - from the file “Filter Gallery.8bf”
Ripple 25.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.3 - from the file “Filter Gallery.8bf”
Save for Web 25.3 - from the file “Save for Web.8be”
ScriptingSupport 25.3 - from the file “ScriptingSupport.8li”
Shear 25.3 - from the file “Standard MultiPlugin.8bf”
Skewness 25.3 - from the file “statistics.8ba”
Smart Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.3 - from the file “Filter Gallery.8bf”
Solarize 25.3 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.3 - from the file “Filter Gallery.8bf”
Spherize 25.3 - from the file “Standard MultiPlugin.8bf”
Sponge 25.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.3 - from the file “Filter Gallery.8bf”
Stained Glass 25.3 - from the file “Filter Gallery.8bf”
Stamp 25.3 - from the file “Filter Gallery.8bf”
Standard Deviation 25.3 - from the file “statistics.8ba”
Sumi-e 25.3 - from the file “Filter Gallery.8bf”
Summation 25.3 - from the file “statistics.8ba”
Targa 25.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.3 - from the file “Filter Gallery.8bf”
Tiles 25.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.3 - from the file “Filter Gallery.8bf”
Twirl 25.3 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.3 - from the file “Filter Gallery.8bf”
Vanishing Point 25.3 - from the file “VanishingPoint.8bf”
Variance 25.3 - from the file “statistics.8ba”
Water Paper 25.3 - from the file “Filter Gallery.8bf”
Watercolor 25.3 - from the file “Filter Gallery.8bf”
Wave 25.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.3 - from the file “WIASupport.8li”
Wind 25.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.3 - from the file “WBMP.8bi”
ZigZag 25.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.4.0.15 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.4.0\"
CmdN: 1.19.26
UAB: 2.18.0-4
Loaded at: 167 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 4698 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.2.0 - from the file "Required Folder"
Loaded at: 4247 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.4.458.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.4.0 - from the file "Required Folder"
Loaded at: 4698 ms - launch time impact: 0 ms
Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder"
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 4699 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.1.1.0 - from the file "Required Folder"
Loaded at: 4700 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.34.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 4701 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 4250 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 4251 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2310.86.1.14 - from the file "Required Folder"
Loaded at: 4703 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 30

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_458\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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To be clear I do not have two video cards. The Intel is just the onboard graphics on my processor. I cannot be the only person with onboard graphics.

 

That did not work. I tried to follow the screens you pointed me to but it looks like something has changed in the Nvidia Control Panel. I could change many settings but the "select the preferred graphics processor" dropdown did not show. Instead it says "Specify the settings found on this computer" I have attached a screenshot below.

 

Screenshot 2024-03-11 154001.png

 

 

 

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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Just to further update on this problem. It still exsists in the latest 25.6. I cannot run any version newer than 25.3.1 or the app will not launch.

 

Support has been not been helpful and none of the suggestion here have worked. I guess I will be forced to cancel my subscription since I can no longer run photoshop with the latest features.

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Community Beginner ,
Mar 27, 2024 Mar 27, 2024

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This is now solved. It turned out to be a ultiplity I use to manage my 49" wide screen monitor called Virtual Display Manager.

 

Once I found the conflict I was able to set photoshop to be excluded and everything is working.

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