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Photoshop 20.0.5 Crashes Immediately on startup using Windows 10 version 1903

Principiante de comunidad ,
Jul 05, 2019 Jul 05, 2019

Hi,

I've made a clean installation on my laptop in order to install Windows 10 1903, after this I've freshly installed Photoshop 20.0.5 latest version, and it seems it crashes every time I open it and start clicking random buttons and then the crash window appears to ask me if I want to send the crash report.

this also happens to PS version 19.1.8 and also PS version 2015 ( I don't remember the exact version because I uninstalled it )

I need your help!,

Thanks in advance!.

System Info:

Windows 10 Version 1903 (OS Build 18362.207)

My graphics Card is Nvidia GTX 960m

Nvidia Driver 430.86

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Empleado de Adobe ,
Jul 05, 2019 Jul 05, 2019

Hi there,

Sorry to hear about Photoshop crashing upon launch, let us help make this right.

Could you please try the steps mentioned in this forum thread and let us know if it helps?Photoshop CC 2019 crash upon launch Windows 10 Nvidia GPU Error

Regards,
Sahil

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Principiante de comunidad ,
Jul 06, 2019 Jul 06, 2019

Thanks for replying Sahil!,

I confirm I followed all the steps you provided one by one and none of them works but un-checking "Use Graphic Processor" in the Performance menu in Photoshop, as you can see in the screenshot, I've done some massive scribble in the background that I couldn't get it done using the Graphics Processor enabled.

Also I confirm this works for all Photoshop versions I have on my PC, the latest one and the previous ones.

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Empleado de Adobe ,
Jul 08, 2019 Jul 08, 2019
MÁS RECIENTES

Thanks for sharing some more info.

It seems like there might be an issue with the GPU drivers, could you try checking if there is an update available for the Graphics drivers on Nvidia's website?

If that does not help, then try removing the Graphics drivers and reinstalling the again, then restart the computer. Uninstall Graphics Drivers

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