[Photoshop 2020] Cloud document not showing

[Shenji]

Hello,

I use Photoshop 2020 for a few weeks and like it very much. Unfortunately, Cloud documents are not always available. On PC 1, I have an option when saving or opening a document : I can choose weither it's a local document, saved on my hard drive or a cloud document, saved in... (yes, the cloud).

But on PC 2, with Photoshop 2020. I don't have any options to open cloud documents. The only way to use cloud documents is to go in my browser, download my file from Adobe cloud, then open it in photoshop (same when I want to save).

Here is the way PC 1 offers me to save to / open from cloud :

Here is the same screen (in french, sorry for that), on PC 2 :

As you can see, there is "Lightroom" / "Create new" / "Open" but no option linked to the cloud.

Any help would be appreciated 🙂

[nikunj.m]

Hi there, 

From the screenshot from the second computer, it appears that you are using an older version instead of Photoshop 2020 since the icon on the top left has squared edges. Would you mind going to the Creative Cloud desktop application on the second computer to check if there are any pending updates to Photoshop that you can install?

You can confirm the version of Photoshop by going to the "Help" menu in Photoshop, then selecting "About Photoshop".

Regards,

Nikunj

[PECourtejoie]

Good catch!

[Shenji]

Hello Nikunj, thank you for answering. I checked my version and it's 21.0.3. I'm not sure, but it seems I'm on the last available version of photoshop. I checked the Creative Cloud application like you said and here what's displayed (sorry, it's in french) :

I launched the top shortcut of Photoshop v21.0.3

The only update I can install is on Photoshop CC (2015) which I don't use. Did I miss something ?

Regards,

Jérémie

[davescm]

You have v20 and v21 installed. Only v21 can open cloud documents.

With Photoshop open, go to Help > System info and check the version number there. If you are not sure, paste the info here.

Dave

[Shenji]

Here are the versions I am using :

PC 1 (at home) : 21.0.3 - Cloud working in photoshop's interface

PC 2 (at work) : 21.0.3- Cloud options not displayed in photoshop's interface

I also use PC3 sometimes, which is a mac (Version Adobe Photoshop : 21.0.3) .

PC3 (at home) : 21.0.3 - Cloud working in photoshop's interface.

So, the only issue I can see is that my PC at work as a version of photoshop CC (2015) that is not up to date. For a reason I don't understand, I can't download it (the download is ok, but then when it's completed, the update of photoshop fails).

But from my point of view, it shouldn't be an issue since I'm using Photoshop 2020 and not 2015 ?

[Shenji · Accepted solution]

After trying for a few day, I guess I'll take a dropbox plan and use an old version of photoshop. This way I can stop my subscription and work with a cloud option.