Photoshop 2020 crashing on Windows 10

Good day, I may be a little late to this thread today, but I have the same proplem as many of you do. I purchased a new lap top, increased memory, disk space and did all that I could do to accommodate PS 2020 (and do not get me started on 2022). Anyway, I have worked wirh the retailer and Adobe's Technical Support four times and now after being 'ponted', by them,  back to PS  2020, I'm having the same issues, more even.. I cannot deselcet "Use Graphics Processor" as it is 'null'd out'. I cannot use Adobe's products. I'm being told to get a new laptop. . . . great, then when Adobe updates the applicaton, then what. Maybe some of you have read 'me' before. I have been using the product for a long time now and something has happened. Maybe some is 'user' but after tech support and the retailer looking and tweeking my hardward, something is wrong. I am dead in the H20 and I fill out the pop-ups when the application crashes. Good luck everyone, we'll figure it out and Adobe, you know who I am. . . . 

What the f8ck, guys?!? Where's anybody from Adobe who's "always ready to help"? Just the only one useless answer from 'em and no any other help... However, the solution is as simple as nobody can ever guess... You just have to start the installation of the that useless Adobe Creative Cloud (even you don't have to wait until it ends - you can interrupt the installation process) -  and yes, it will fix the problem - Photoshop will work properly again! I really don't understand such kind of behavior of the giant corporation that really doesn't care about their customers... Such a shame Adobe!

I'm probably just shouting into the void here, with no one listening. But it just needs to be said somewhere, whether anyone's listening or not.

A modern computer and all its software is a complex beast where things interact and rely on other things. Any one thing happening is a result of a long chain of events. One weak link in the chain can trigger problems much further downstream.

A good example is OpenCL, where Photoshop sends calculations off to the GPU, and then gets the result back later. If the video driver messes this up, the application that crashes is Photoshop. So Photoshop gets the blame. Everyone who has been around this forum for some time, knows that buggy video drivers is the curse of Photoshop. Along with third party extensions and plugins. They all need to work flawlessly, or Photoshop will crash and burn.

That's not to say Photoshop can't have bugs and problems, of course it does, just like any other software. What I'm saying is that troubleshooting isn't as straightforward as many think. To get to the real problem, you need to keep an open mind and look at the whole chain. What has changed since the last time it worked? OK, Photoshop may have been updated. But chances are a lot of other software also got updated at the same time. We all tend to take time-outs and run all available updates at the same time.

And even so, a Photoshop update can easily trigger latent problems that were in fact there the whole time. New calls, new functions, tightened procedures with added error-checking code. Boom.

There. And now we can go back to the normal blame game.

I have the same issue, and turn off GPU doesn't help, in fact making PSD even slower.

I re-installed 3 times, with no luck.

Just a mess.

This lasso tool crash just freezes and crashes, and doesn't even save a recovery file.

I have the same issue in Windows 10 but I have the professional edition. After the upgrade to 2020 Photoshop it only occasionally crashed but today I can't open a PDF file or an EPS file without it crashing everytime. I can open JPGs. I've deleted my preferences. I've uninstalled, reinstalled but it still happens. I have a job that has to go out today and this is beyond frustrating. Also I noticed that after I've deleted my preferences and reset them and then open a file that crashes the program, my preferences were not saved. I even opened a jpg after I'd reset my preferences but then I tried to open a PDF and it erased my preferences when I had to restart.

Hi there
I have the same problem. Just bought a new laptop, Windows 10, everything on latest versions, installed Adobe Photoshop Elements 2020 and imported catalogue from previous version Elements 15. Each click on a video let the program crash. Have also installed all format extensions on Windows 10 to deal with videos. Same videos work without problem in 'Windows Foto' app, but crash in Elements 2020.
It is getting annoying and I cannot even synchronize my iPhone 7 (iOS 13.2) via iTunes anymore. 

Hi there,

Sorry to hear about Photoshop is crashing,could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Does Photoshop crash when you open a specific file format?

Regards,
Sahil