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Participant
April 2, 2020
Answered

Photoshop 2020 export as error: An Unknown error occurred

  • April 2, 2020
  • 25 replies
  • 61251 views

Every time I press Shift+Ctrl+W to export my file it shows "An Unknown error occurred" in preview section and it is not file specific it is occurring since yesterday night I  using Windows 10 Pro and Photoshop version 21.0.2.57

Correct answer Mohit Goyal

Hi all,

 

We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

 

Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Thanks,

Mohit

25 replies

ralfderwolf
Participant
January 12, 2021

 Yes workes fine, this 22.1.1 release fixes the problem! Thank you. I installed it and I already run the test with a very heavy monster level file and it came out perfectly. 🙂

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
January 12, 2021

Hi all,

 

We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

 

Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Thanks,

Mohit

Participant
January 24, 2021

Hi! Great that a fix rolled out, but it appears whatever might've been fixed for some users is now causing me those same errors. Selecting Export As now gives me "An unknown error occured".  Pleas tell me someone hs found a work around? 

iPadilla
Participant
January 10, 2021

This needs a fix! Most of the time Photoshop (latest version PC 21.1) works fine - then randomly I get the "unknown error" and I am unable to save/save as/quick export/export as - I can't even flatten the image/merge down/merge visible. Guess all I can do is roll back to a previous version and try that as others have suggested -___-.. no replies from Adobe, no acknowledgement of this error even existing that I can see - with SO many people and companies worldwide paying for a subscription and they still can't fix this coming up on a year later - but they have time to come out with iPad apps (that are also super borked). Sigh /endrant.

Ben-Hodge
Participant
January 6, 2021

I'm still struggling with this. 

 

Please fix, Adobe. Please.

Participant
January 8, 2021

Same here, still a problem, need to turn in my masterpiece and I can't even export it! 

War Unicorn
Community Expert
Community Expert
January 8, 2021

Have you tried installing a version of Photoshop from a couple of versions back and using that for now?

 

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

I always tell people: Mission-critical work? Never use the latest version to crank out work because things like this can happen.

Participant
December 31, 2020

It's definitely annoying but I found that if I just go in (after having problems saving it as a basic psd file) I go and flatten all the layers and can quick export as a png. It works-ish but the only thing is that I havent figured out how to save it with a transparent background. Also might be working off off a later version but judging by some other comments, that isn't really the issue. [insert eyeroll]

Participant
December 30, 2020

I was just having the same issue, when i tried exporting(Export As) my document. Uninstalled Photoshop and reinstalled (I have the latest version), changed preference etc and nothing. I am now able to export after reading:

Error: Image is outside of the document bounds

https://helpx.adobe.com/photoshop/using/export-artboards-layers.html#Commonerrorsandlimitations

 

It seems like the problem was my layers being outside so I cropped them. Maybe it will work for you as well 

michealp20
Participant
December 24, 2020

Hi, I was about to export to art I did, and it gave me this error I already tried everything that the community suggested, but nothing changed. Please fix this bug. Thanks:

ifean
Participant
December 29, 2020

Unistall 2021 version and install a old version and it should resolve the problem.

Participant
December 23, 2020

I'm having the same problem, I tried to make a quick png export but it doesn't work too, I also tried to close all adobe programs in the task manager but the problem persists, it seems that going back to an old version is the solution. Adobe, please fix. 

 

johnp98951303
Participant
December 21, 2020

Thanks to Reddit, you have to make all layers not visible by clicking on the eye, then create a new empty layer, lock it. Select it and have nothing else selected. Then save. It WILL work. Just try it. Unfortunattly, then your artboard will have blank images, but I read someone said something about that. 

Participant
December 23, 2020

Had the same issues as everyone else, tried a ton of things, and what finally worked well for me was to just go to File, then Export, then go to Render Video. It allowed me to export it as a single frame jpg from there! 💯

johnp98951303
Participant
December 20, 2020

I AM HAVING THE SAME ISSUE, SAME EXACT DAMN ISSUE!! I updated just a few days ago and now I get the same message as typed in the original post's description. Do I need to downgraade one version? Will I lose my work? 

This is for my supervisor who is releasing a new film and it's holding both of us up, delaying his release and my workflow. 

I feel unsure about going back one version since I may lose my work. What should I do? I need to export at least in high def proofs for my boss but don't want to send him screenshots or "save for web" version.