Photoshop 2020 Home Screen is unavailable

[mokokof88930107]

When I execute Photoshop CC 2020 (21.0.2), home screen is not shown, but black window.

Once type an [Esc] key, legacy sereen can be opened.

I guess home screen cannot be displayed by unknon causes.

I would like to get any advices how to improve this.

O/S is Windows 10 2019 November update.

[Akash Sharma]

Hi there,

Sorry that the Home Screen in Photoshop 2020 is showing up blank. That is not a usual experience, let us help make it right.

Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/home-screen-loading-problem.html and let us know if that helps? You may also checkout this discussion for more details: https://feedback.photoshop.com/photoshop_family/topics/photoshop-has-gone-blank

Thanks,

Akash

[mokokof88930107]

Unfortunately, my Ps 2020 may not perform well. Whatever I did was vain.

When I returned from Ps 2020 to Ps 2019, Ps 2019 performed well.

I am going to use Ps 2019....

Thank you for advice.

[Guest]

Hi

Have you tried resetting your Photoshop preferences, you may want to backup your settings beforehand

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[mokokof88930107]

My Photoshop is version 21.0.2.

And I have tried also below:

Uninstall & reinstall

install old version

Reset preferences setting

However results are the same.

[silk-m]

Hi,

Do you see anything in "Window / Workspace / Essencials (Default)"

[Mohit Goyal]

Hi there,

We're really sorry for all the trouble. Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

Let us know if that helps to resolve your issue.

Thanks,

Mohit

[mokokof88930107]

Thanks lots for your advice.

Unfortunately, issue is not solved.

[jacopop22561453]

Hi, i have the same problem but I can't find this document " UXPLogs.txt " in the library

I followed all the instructions but there is nothing...

[silk-m]

Hi,

/Users/user name/Library/Logs/Adobe/Adobe Photoshop 2020/UXPLogs.log

I guess, isn't there?

[jacopop22561453]

Hi, 
Unfortunately no... inside the "Adobe" folder i just have another folder called "Installers"

[silk-m]

There is

"/Library/Logs/Adobe/Installers/"

To see

”/Users/user name/Library/Logs/Adobe/Adobe Photoshop 2020/UXPLogs.log"

[tkohlbrenner]

I have the same problem, but in Photoshop 2019.  The Home screen never comes up.  Furthermore, when I open a file, the menus and buttons become unresponsive.  Sometimes when I navigate away from the program and come back later, it begins to work.  I have similar issues with Premiere Pro as well.  Before you ask, yes I have reset the preferences.  This has zero effect.  Yes, I have updated my graphics card, with no fix. 

[JL0D4C]

Try enabling the "Auto Show The Home Screen" option in Settings.

Go to Edit (Windows) / Photoshop (macOS) > Preferences > General.

In the Preferences dialog, select the Auto-Show the Home Screen option and deselect the Use Legacy New Document Dialog.

For reference look at the screenshot posted at the begining of this comment thread. This solved the problem for me.