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Photoshop 2021 Canvas freezes and becomes unresponsive

LEGEND ,
Aug 06, 2021 Aug 06, 2021

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Hello,

i have been having problems with freezes of Adobe Photoshop 21 over several updates.

I am using a graphics tablet to draw in Photoshop and on certain occasions, i have not found the trigger so far, the canvas freezes.
That means i can still save and use the toolbar at the top, but the canvas is stuck and i cannot interact with it.
My cursor is a normal mouse cursor, no matter what tool I select.
I cannot move the canvas and i cannot hide the canvas or interact with it in any way.

Restarting Photoshop fixes it immediately.

I am using Photoshop 21, newest version with a graphics tablet.
The bug occurs for multiple tablets.
I use Windows 10 with a somewhat beefy pc that easily handles Photoshop with all its quirks.

Thanks in advance for any help ❤️

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Explorer ,
Sep 21, 2021 Sep 21, 2021

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I'm having the same issue on different systems with different specs. The only thing the two systems have in common is that they're both running Windows 10 and use a Nvidia GPU. All drivers are up to date.

 

One thing that I have noticed right now is that it has happened twiche in a row on different documents while I was working in Quick Mask mode.

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Explorer ,
Sep 21, 2021 Sep 21, 2021

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Update: It has happened four more times since my last comment. Every time the canvas froze while I was panning it with my mouse + space bar.

There's no need to restart Photoshop either - closing and re-opening the same document makes the canvas work again (until the next freeze).

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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Go to Preferences > Tools... and uncheck "Enable Flick Panning" off. Does the problem go away?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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I'm having a similar problem, only PS becomes totally unresponsive.  Running an I9 processor on a MSI motherboard with 32g of memory and using an Nividia 1070 GPU. Seems to be totally random.  Sometimes I can work for an hour or more, other times within minutes of opening an image.

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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LATEST

Moderator please change the label of this thread to Windows (and delete my post).

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