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Answered

Photoshop 2021 crashes when I try and resize a file

Forum|Forum|4 years ago
April 23, 2021
4 replies
11060 views

All of a sudden Photoshop, current version with recent update on subscription, crashes when I try try to resize. I first flatten the image and disgard the unused layers. Then I go to image>size I have constrain proportions on and I changee W and H to 1000 pixels, I leave as 300 dpi, I resample using Bicubic Sharpener, it says the new file will be 2.86 M and when I press OK, photoshop just closes, any ideas there is no error message, just closes and when I open PS back up its like its there as a full PSD filing but nothing more, does not even show as recents??? Help.

Crash or freeze

Correct answer jrjones1950

OMG I found the solution!! Before you resize, go to Preferences, Performance and UNclick the box that says graphics card. It will then NOT CRASH. I just checked it out.

W

Wolfgang24348443b3ps

Participant

Same issue! How can they not fix this? Had to turn off the button for Graphics card procession. I have a GeForce RTX 3070 (Processor Intel i7-12700K )

Exe Design

Inspiring

I had same issue. Tried lots of changes on preferences like disable gpu, disable detail enhance 2.0 or change memory XMP profiles but the issue was just bad motherboard.

Like yours, when I changed that preferences my ps worked good for a while but had same issues. Upgraded motherboard and it fixed my issue.

A

amberg1980

Participant

This happened to me too! I searched online and eventually found a way to fix it by adjusting some setting. It's now happening again, so I'll need to hunt that link down again!

J

J453

Legend

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

A

amberg1980

Participant

That reporter pop-up module wasn't appearing after crashes. I looked at the link you sent and followed the steps in the command prompt to adjust the dialog settings though. Last time this was happening (every single time I tried to resize an image), I found a suggestion to increase the memory isage in the performance preferences and did that, and it seemed to work until just recently. I increased the usage to 90% and was able to resize without a crash so I'm guessing that did the trick... The crashing only happens from my work computer, my system at home has better hardware.

Sahil.Chawla

Adobe Employee

Hi there,

That shouldn't be happening. Could you please let us know the version of Photoshop you're on?

Could you please try resetting the preferences of Photoshop and let us know if that helps?

Preferences

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

S

Stet6C2A

Participant

This keeps happening to me and it is so frustrating! I have tried all the fixed given and have sent the reports to photoshop... can someone please help me figure this out. It is slowing down my workload!

thank you!

Stet

jrjones1950

Participant

As of 2/2/22: Same thing here. I tried the fixes previously reported and that didn't help. This has totally halted my work and business. I'm using CC 23.1.1 on Windows 11 on an HP Omen 17T.

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