Photoshop 2021 crashes when I try and resize a file

[ravelles56039589]

All of a sudden Photoshop, current version with recent update on subscription, crashes when I try try to resize.  I first flatten the image and disgard the unused layers.  Then I go to image>size  I have constrain proportions on and I changee W and H to 1000 pixels, I leave as 300 dpi, I resample using Bicubic Sharpener, it says the new file will be 2.86 M and when I press OK, photoshop just closes, any ideas  there is no error message, just closes and when I open PS back up its like its there as a full PSD filing but nothing more, does not even show as recents???  Help.

[Sahil.Chawla]

Hi there,

That shouldn't be happening. Could you please let us know the version of Photoshop you're on?

Could you please try resetting the preferences of Photoshop and let us know if that helps? 

Preferences

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

[Stet6C2A]

This keeps happening to me and it is so frustrating! I have tried all the fixed given and have sent the reports to photoshop... can someone please help me figure this out. It is slowing down my workload!

thank you!

Stet

[jrjones1950]

As of 2/2/22:  Same thing here.  I tried the fixes previously reported and that didn't help. This has totally halted my work and business.  I'm using CC 23.1.1 on Windows 11 on an HP Omen 17T.

[christopherkeane]

Same with me. Also using latest CC on windows 11 on an Omen. Crashes for all resizing

[chesneyb46815529]

I am also using windows HP Envy with latest photoshop and this error keeps happening

[Manuel221213461bvj]

I have the latest version of photoshop, and this is also happening to me. I can't resize any file because the program chrashes. 

[christopherkeane]

reset what in preferences? I read over all preferences settings and don't see what I should reset

[amberg1980]

This happened to me too! I searched online and eventually found a way to fix it by adjusting some setting. It's now happening again, so I'll need to hunt that link down again!

[J453]

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

[amberg1980 · Accepted solution]

That reporter pop-up module wasn't appearing after crashes. I looked at the link you sent and followed the steps in the command prompt to adjust the dialog settings though. Last time this was happening (every single time I tried to resize an image), I found a suggestion to increase the memory isage in the performance preferences and did that, and it seemed to work until just recently. I increased the usage to 90% and was able to resize without a crash so I'm guessing that did the trick... The crashing only happens from my work computer, my system at home has better hardware.

[beowulf22554225bu3e]

my system keeps crashing when I try to recale a file. when I click send the crash report it links me to a "solution" I follow the links in the crash report, but can't seem to fix it. please help. [email removed by moderator]

[jrjones1950]

OMG I found the solution!! Before you resize, go to Preferences, Performance and UNclick the box that says graphics card. It will then NOT CRASH.  I just checked it out.

[defaultt49oo53lq2pm]

This is the only thing that worked for me! I had the same issue! I had to turn it off my NVIDIA card processing and then I was able to resize the file. Thank you!

[janmariemc]

This worked for me as well! Crazy how disruptive that issue was - now fixed!

[JHSpecialty]

This is the actual solution 

[Kathy23545681otpl]

This is the only thing that worked for me as well. I am running windows 11 on a new laptop too. THANK YOU!!!

[gwend69597614]

THANK YOU!!!!  

[PostMatic BMUSA]

OMGEEEEE!! Thank you! 

That worked!

[Sangria237680558gwu]

Excellent. Solved the problem right away on Win 11 Pro with Adope 2022.

[Pham24161032ma44]

Thank you very much. I was stucked in this error in a week. Now i'm relax today  ❤️

[ncyrus]

Thanks so much! This worked. Will it affect anything else I do in photoshop where I would need that box checked? Perhaps I will only uncheck it when I have to resize and keep it checked for everything else. Thanks again for your help! 

[georgelevy]

You are a true rock superstar! I've been losing sleep from this issue as I couldn't get any work done and couldn't find an answer. You NAILED it... that UNclicking the box solved it.

Wow... THANK YOU for sharing the solution. 

[Julie24540090fdds]

You are welcome.  Not bad for an old lady. (I am ancient.)

[christopherkeane]

That seems to work! Did you figure that out yourself or did photoshop support provide that? It seems to me this ought to be posted in support--It would have saved me many hours of time and abandoned projects.