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Photoshop 2021 crashes when trying to resize images

New Here ,
Nov 24, 2021 Nov 24, 2021

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Photoshop crashes when trying to resize images. When I reopen, there is no pop up box to report the crash. I've completed the steps below as directed on your website, but nothing has changed.

 

This problem has gone on for at least a month. My IT department has checked my computers, updated all drivers, etc. and cannot identify a problem on our end.

 

Please advise.

 

Again, I have completed the steps below, and this does not fix the problem so that I can submit a crash report.

  1. Enter the following command:
    • REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
  2. Press the Enter key
  3. If asked “Value Never Ask exists, overwrite(Yes/No)?" choose Yes
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correct answers 1 Correct answer

Adobe Employee , Nov 24, 2021 Nov 24, 2021
Just to confirm, Photoshop crashes, not the entire system? Try these two steps: 1. Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists. 2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Just to confirm, Photoshop crashes, not the entire system?

 

Try these two steps:

1. Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Yes, Photoshop crashes, not the system.

 

Thank you, this seems to have worked. 

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Excellent. Which step above finally fixed it?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 24, 2021 Nov 24, 2021

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The first step fixed it. If it happens again, I'll try step 2.

 

Thanks again.

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