Photoshop 2021 freezes when using Select Color Range

[defaultyxh5nx68wwv7]

Using the latest 2021 version of Photoshop, I'm having an issue where the program stops working when using Select Color Range.  The tool opens, but then everything freezes when the Range or Fuzziness sliders are moved.  The only option is to Force Quit the program. 

Is anyone else seeing this issue?

Details:

Hardware: Late 2013 iMac

Operating System: Catalina 10.15.7

Processor:  i7 with 24GB of memory

Graphics card: NVIDIA GeForce GTX 775M with 2GB of VRAM

[Abscons]

French here 🙂 Hi, See on Reddit and it work for me, i hope for you too : from jgarciaimagery

"If I type in the values for Fuzziness and Range, PS won’t crash. It’s a workaround I have no problem with for now."

[Suzanne Mathia]

Same issue here.  Im glad its not just me

[stephenr68484772]

Same issue here. But I can confirm that typing in values instead of using the sliders — as @Abscons suggested — does work.

[ChristopherB82A]

Same probledm. 20153 mac, 32 gigs RAM, running 0n Mojave. I wish Adobe would fix this.

[roundaboutrich]

I've been having the same problem for months. 

[Ole Pa]

Yep, me too!  Several times in fact.  Just since PS 2021 - Jim

[Gregor5E90]

Yes, same problem. I started when Lightroom was open in the background and quitting that seemed to solve the issue for a while but today it's back and I can't finish working on files as colorange just freezes. I'm posting so I'll get response to the solution... 

[johnp54161445]

Same Problem. 2019 iMac Pro, Radeon Pro Vega 64.

Whatever this is, it's started with the latest update in Sept./Oct.

Seems to happen when I open my files from LR, and keep it open.

[metino1096491]

Same Problem. using Mac Book Pro 

Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB  using the latest update of Photoshop. 

[Ole Pa]

Not sure if this is definitive, but the lockup seems to happen only with I slide the Fuzziness slider.  If I enter a new fuzziness slider value via the keyboard, it does NOT lock up.  Anyone else have this experience?

[jime90533359]

Yes, manually entering the value, instead of using the slider, eliminates the problem. It's not too painful a workaround, but Adobe should have fixed this months ago. They need to get their priorities straight, and focus on their professional users, not their amateur consumer users. They're spending far too much time pushing out silly neural filters, and not enough time resolving problems their professional users encounter. I mean, really, a filter that can make someone look twenty years older or younger? That's not a tool, that's a gimmick.

[defaultyxh5nx68wwv7]

Your observation is spot-on.  I'm not a professional (just a serious amateur) but similarly would like Adobe to put a priority on fixing essential tools versus churning out filters that are "interesting" but have little day-to-day applicability. Selection tools are the bread and butter of PS, let's get these working!

[miromonti · Accepted solution]

The problem seems to be Photoshop's rulers. Turn them off and Select Color Range operates as expected. I found the answer here and it worked for me. I hope that solution works for everyone else too.

[Ole Pa]

Thank you, miromonti.  I just tried your fix and indeed, no lock up! - Jim

[Gregor5E90]

This workaround seems to work for me as well. So far. Thanks for posting this here. 

[StephenWebster]

That worked for me, but my head is spinning as to why. How could the two be connected and how did someone figure out the connection. Please fix ad either one function or the other is not a good option. 

[defaultyxh5nx68wwv7]

Tried it and turning off the ruler does seem to fix the issue.  Thanks for sharing!

[Angiec]

Thank you very much for your answer. I am using an Early 13 27"iMac with 16Gb Ram and using Mojave 10.14.6.

Turning the rulers off worked straight away.  Like everybody else I kept having to force quit Photoshop so it has been great identifying that the problem was not just mine and that the Support Community has been able to help me.  Thanks

[jime90533359]

Miromonti's post has been deemed the correct answer, but to me a workaround is not an answer.

[jime90533359]

Don't get me wrong, I'm glad he somehow figured out a workaround. But the only correct answer is for Adobe to fix the bug! Despite that - thanks Morimonti!

[gs0466]

Totally agree! Had this issue after an update last year.  Having it again now Jan 21, 2021 in version 22.1.1.  I am using a Wacom tablet and if I turn off rulers I do not have an issue, selecting a color then using the slider. So that is my work around for now, but prefer to use Ps with rulers on. Only Ps freezes nothing else. Hopefully Adobe is aware and will fix with another patch.  

[gilbertod94941862]

Exactly the same problem, Imac with 8 GB on the video card and 16 GB of memory. It is clear that the problem is incompatibility of the latest version of PS x Mac computers. Apple needs to solve this problem immediately.

[FloR38]

Exact same issue. Color range is for now useless. Adobe, please, do fix this! Thank you! 

[mglush]

I know it's not the fix, but did the workaround of turning the rulers off in Photoshop work for you?

[StephenWebster]

Yes. It did.