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defaultyxh5nx68wwv7
Participant
October 30, 2020
Answered

Photoshop 2021 freezes when using Select Color Range

  • October 30, 2020
  • 31 replies
  • 12024 views

Using the latest 2021 version of Photoshop, I'm having an issue where the program stops working when using Select Color Range.  The tool opens, but then everything freezes when the Range or Fuzziness sliders are moved.  The only option is to Force Quit the program. 

Is anyone else seeing this issue?

Details:

Hardware: Late 2013 iMac

Operating System: Catalina 10.15.7

Processor:  i7 with 24GB of memory

Graphics card: NVIDIA GeForce GTX 775M with 2GB of VRAM

 

    This topic has been closed for replies.
    Correct answer miromonti

    The problem seems to be Photoshop's rulers. Turn them off and Select Color Range operates as expected. I found the answer here and it worked for me. I hope that solution works for everyone else too.

    31 replies

    M
    maxh91187689
    Participant
    September 21, 2021

    I have been having this problem with my PC for about a month now.  Clicking on Color Range under Select immediately freezes PS and I have to force quit the program.

    J
    J453
    Legend
    September 22, 2021

    In Photoshop, go to Help > System Info... What version do you have installed? Make sure you on the latest version.

      M
      maxh91187689
      Participant
      September 23, 2021
      Yes, I have current version: Adobe Photoshop Version: 22.5.1 20210907.r.441 de74e1a x64
      StephenWebster
      StephenWebster
      Inspiring
      February 22, 2021

      Seems to have been resolved in Ver 22.2.0 update. Touching wood. 

      H
      henriw69438795
      Participating Frequently
      February 4, 2021

      I'm having the same problem. Turning off the ruleres seems to help.

      Details:
      Hardware: Late 2020 iMac, Core i7, 8 cores, 16 threads, 128 GB memory

      OS: Catalina 10.15.7

      Graphics: AMD Radeon Pro 5500 XT 8 GB

       

      G
      gilbertod94941862
      Participating Frequently
      February 5, 2021

      It is clear that the problem lies in the incompatibility of this latest version of the PS with AMD's video card from Apple. Adobe needs to do a new update, to fix this flaw, unfortunately I have no answer from any of them.

      C
      Charalex
      Participating Frequently
      January 30, 2021

      Same problem and lost hours of work due to force quit. I see this has been happening for moths and has not been solved yet.

      Photoshop 2021 up to date

      Mabook Pro /  2.9 GHz 6-Core Intel Core i9 /  16 GB 2400 MHz DDR4 / Intel UHD Graphics 630 1536 MB

      I will try the turning the rulers off, not happy with having to do that but better than the freeze.

      Adobe, please fix this soon. It's not a minor problem. 

      O
      olgi_a
      Participant
      January 28, 2021

      it worked for me too! thank you!

      F
      FloR38
      Participating Frequently
      January 25, 2021

      Exact same issue. Color range is for now useless. Adobe, please, do fix this! Thank you! 

      mglush
      Community Expert
      mglushCommunity Expert
      Community Expert
      January 25, 2021

      I know it's not the fix, but did the workaround of turning the rulers off in Photoshop work for you?

      StephenWebster
      StephenWebster
      Inspiring
      January 25, 2021

      Yes. It did. 

      G
      gilbertod94941862
      Participating Frequently
      January 22, 2021

      Exactly the same problem, Imac with 8 GB on the video card and 16 GB of memory. It is clear that the problem is incompatibility of the latest version of PS x Mac computers. Apple needs to solve this problem immediately.

      J
      jime90533359
      Known Participant
      January 6, 2021

      Miromonti's post has been deemed the correct answer, but to me a workaround is not an answer.

        J
        jime90533359
        Known Participant
        January 6, 2021

        Don't get me wrong, I'm glad he somehow figured out a workaround. But the only correct answer is for Adobe to fix the bug! Despite that - thanks Morimonti!

         

        gs0466
        gs0466
        Participant
        January 21, 2021

        Totally agree! Had this issue after an update last year.  Having it again now Jan 21, 2021 in version 22.1.1.  I am using a Wacom tablet and if I turn off rulers I do not have an issue, selecting a color then using the slider. So that is my work around for now, but prefer to use Ps with rulers on. Only Ps freezes nothing else. Hopefully Adobe is aware and will fix with another patch.  

        miromonti
        miromontiCorrect answer
        Inspiring
        January 6, 2021

        The problem seems to be Photoshop's rulers. Turn them off and Select Color Range operates as expected. I found the answer here and it worked for me. I hope that solution works for everyone else too.

          O
          Ole Pa
          Inspiring
          January 6, 2021

          Thank you, miromonti.  I just tried your fix and indeed, no lock up! - Jim

            O
            Ole Pa
            Inspiring
            January 5, 2021

            Not sure if this is definitive, but the lockup seems to happen only with I slide the Fuzziness slider.  If I enter a new fuzziness slider value via the keyboard, it does NOT lock up.  Anyone else have this experience?

            J
            jime90533359
            Known Participant
            January 5, 2021

            Yes, manually entering the value, instead of using the slider, eliminates the problem. It's not too painful a workaround, but Adobe should have fixed this months ago. They need to get their priorities straight, and focus on their professional users, not their amateur consumer users. They're spending far too much time pushing out silly neural filters, and not enough time resolving problems their professional users encounter. I mean, really, a filter that can make someone look twenty years older or younger? That's not a tool, that's a gimmick.

              D
              defaultyxh5nx68wwv7Author
              Participant
              January 5, 2021

              Your observation is spot-on.  I'm not a professional (just a serious amateur) but similarly would like Adobe to put a priority on fixing essential tools versus churning out filters that are "interesting" but have little day-to-day applicability. Selection tools are the bread and butter of PS, let's get these working!

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