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J
Juven
Participant
August 15, 2021
Question

Photoshop 2021 shows could not open pdf because of a disk error on Win10

  • August 15, 2021
  • 1 reply
  • 2285 views

Couldn't open pdf files due to the disk error which i don't know how to solve, but no problem opening a jpg and etc.
Already tried several solutions found on web pages, like creating a new key for Photoshop in Windows Registry Editor、chaging the memory capacity of  PS......, but still having the same problem...

This topic has been closed for replies.

1 reply

Eugenio.NYC
Eugenio.NYC
Participating Frequently
August 15, 2021

Hi, sorry about that
I don't have a solution, but maybe if you try to reset the preferences will work, here the instructions:
https://helpx.adobe.com/photoshop/using/preferences.html

Another Option: You may try the Creative Cloud Cleaner Tool
https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
To remove the existing app installation & reinstall once done.
 
Another option: install a previous version of Photoshop
Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions
you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system
Let me know if that works

    J
    JuvenAuthor
    Participant
    August 18, 2021

    It works after using the reset preference on quit option in Edit > Preferences > General
    Thanks a lot !

      Eugenio.NYC
      Eugenio.NYC
      Participating Frequently
      August 18, 2021

      I am so glad, please if you can close this question with the correct answer

      Take care

      Eugenio

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