Inspiring

Answered

Photoshop 2022 (any version, including the most current) randomly hard reboots PC. IS GPU related.

Forum|Forum|3 years ago
April 28, 2022
28 replies
3146 views

So, I know that this is a GPU issue since turning off hardware accel fixes the issue, but who wants to deal with PS without hardware accel? 😕😕

I've tried many different drivers, Nvidia Studio, Game Ready, different versions. Some from only a couple months back to a couple from a year ago. No dice. GPU is a Gigabyte Nvidia 3080ti BTW.

A couple times I've gotten a crash to desktop instead of a hard reboot. Those I've sent to Adobe, but PS says the workaround is to turn off GPU accel and try different drives. BTW I've also tried turning off just some GPU options like OpenCL... Well, all of them but 30bit display, unless I have GPU totally off.

Also, this is a pretty new (4 months or so) computer so this install of Photoshop and all the other software is new on this PC. I did a completely clean install.

Does anyone know a version of the Nvidia drivers that doesn't do this?

System Info is attached as a txt file.

Lastly, my GPU passes all the requirements according to the GPU test in PS.

Thanks! This is driving me crazy and slowing down my work.

Ccomputer_Info.txt

Windows

This topic has been closed for replies.

Correct answer Greg Presseault

Final post on this matter. I hope...

This is part of an email I sent to Bruce. He requested that I post it on the forum so it's here for others to potentially use.

[Start of edited email. Email edited for clarity and easer reading.]

Hi Bruce

I do VHS tape restoration on Resolve, Gaming, and 3D modeling that I then render. I've seen my CPU at 100% more times then I can count. In fact, I need to buy a new UPS because this PC can overwhelm it. I've side-stepped that for the momment by moving a couple things off of it for now.

I'm sending you a report from HWMonitor. I have no idea what all is in it since it's longer then some novels.

Yes, I do build my own systems.

Thanks for replying and looking into this for me. I don't know if the extra info in my post or in HWMonitor will help, but I thought you should have the information.

I'll check out the links you've provided and check out the firmware.

Greg

By @Greg Presseault

[End of email.]

[Summary due to length and complexity of the above email.]

Lots of tests done on various CPU cores. Inital problem was with Adobe Camera Raw, but later tracked back to my CPU (AMD Ryzen 7 5800X)

Problem suddenly stopped when 2 things changed on my PC. We still don't know which, or even if, either actually caused the change. No other software, firmware, or drivers changed.

1. Photoshop updated from 23.3.1 to 23.3.2.

2. Windows installed 2 updates; KB5013942 & KB5013624.

Neither of these updates should have fixed the problem, leaving us with something of an unsolved mystery.

As for me, I very hope that this problem never returns. That said, I do hope that the information posted here is of some use to others facing similar problems.

Big thank you's go out to Jeff and Bruce for all their help during all of this. 🙂

Greg

Show previous replies

Greg PresseaultAuthor

Inspiring

It's always occasonally crashed instead of rebooting.

Greg PresseaultAuthor

Inspiring

Oh no. It still hard reboots if I use 23.3.1. Even with GPU accel turned off.

I did submit the crash report via the automated system, but not yet via the link you just provided.

Greg

J

J453

Legend

So, the whole computer isn't crashing anymore? If Photoshop is just crashing, and not the whole computer, that sounds like progress. If you're seeing the Crash Reporter dialog, lease submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

Greg PresseaultAuthor

Inspiring

I forgot to add (and I don't see an edit option) that I have no idea how long this took me since the crash was random. It actually crashed once on the very first raw file I opened. I didn't even get to use the interface! That being said, if you're throwing out discounts or partial refunds on subscription costs, sign me up. This crud has cost me a lot of time and may have hurt my standing with a new client; a rather large invenstment company which will remain nameless for privacy reasons.

It wasn't the testing that slowed me down. That just ate well into my weekend. It was the crashing before that. 😞

Greg

Greg PresseaultAuthor

Inspiring

OK...

So, I tried all suggestions and did a step by step "removal" of features to try to find the cause. I did this first by;

[Note: None of the below features were reintroduced later. They stayed removed.]

disabling plugins,

multi-threaded compositing,

openCL,

AA guides & paths,

GPU compositing,

30bit display,

use GPU processor... (That's right, it still did it even with hardware accel disabled. lawl.....)

Ironically, the couple of times it crashed instead of hard rebooting my PC, it sent me to the same GPU troubleshooting page that talks about all of this plus drivers, etc.

So, I looked at CPU and GPU temps. All well below anything that would be an issue.

Voltage (was I stressing my PSU,) but no, that was fine too.

Camera raw. Nope. PS 23.3.1 and PS 22.5.7 both are using Camera Raw 14.3.0.1072.

Crash does not happen on PS 22.5.7. I would have tried 23.0 but I didn't really want to uninstall PS yet again. At least, not until I heard back from you.

Lastly, I did "view crash report" during 1 of the 2 times it crashed instead of rebooting, and I saved it into a Word file.

I'm not including it here because it's very long and I have no idea if there's anything in there that I might not want to share. McD's secret sauce, or whatever. I'm pretty confused by it still rebooting with GPU hardware use turned off. I thought that was suppose to be the ultimate, last ditch effort fix? 🙂

Greg

J

J453

Legend

There's a couple of other things to try if disabling plug-ins doesn't work:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist?
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

Greg PresseaultAuthor

Inspiring

Hi Jeffery

Thanks for the response. I don't remember if I switched over right at 23 or at/after 23.3.0. That was right around the time I was putting together my new PC. I'll try to run PS without the plugins and if that doesn't work, I could try reinstalling with an older version. Do you suggest 23.0 or another version before 23.3.0?

The crash/reboots are very random, but I'll get back to you as soon as I know more.

Thanks!

J

J453

Legend

You said this goes back to 23.0.0? Or did it start with 23.3.0?

A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. So your intuition that it might be GPU related is probably correct.

I'm not seeing anything off in your system info but can ask someone on the GPU team to take a look.

I do see some 3rd party plug-ins. Try holding down the Shift key when launching Photoshop. Click "Yes" when it asks if you want to skip loading 3rd party plug-ins. Does the system crash still occur?

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