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Crashes crashes and more crashes. I have Photoshop 2022 mac OS Montery 12.5.1 Its a 2019 Mac, that works fine in every other way and has not given me any issues with any more program. But any time I try to use PS after a few minuets it crashes my whole computer. I have tried EVERYTHING anyone has ever suggested on any forum I can find. Nothing works, I have tried uninstaling it, installing a older version, doing all the " un click this to clear that". Nothing works, why am I paying for this program when its garenteed NOT to work? And why should I have to be the one to fix it? Adobe should be the one to fix it! And I don't want to hear " just go click on PS in your system prefernces" that's not the issue and you know it!
[Edited spelling in title for clarity to say "Monterey" — was "Montery"]
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Hi,
Sorry to hear about all your problems with Photoshop. Are you saying that all versions behave in the same way? 2022 and 2021?
Was it working fine on the same computer with previous versions?
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Hi @user6325431 sorry to hear this.
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
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Did you download the new update? Because that was supposed to fix the crashes. Check to see if you have installed the latest update.
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I was not having any issues with previous versions of PS, I have sence reinstalled a 21 version and that seems to be working.
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so I downloaded 22 version, it kept crashing, everyone said go back to 21 so I did. then this NEW 22 version came out that was "suposed" to fix this issue and it kept crashing. So I have gone BACK to 21.
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Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64 Number of Launches: 0 Operating System: Mac OS 11.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2 Physical processor count: 6 Processor speed: 3000 MHz Built-in memory: 16384 MB Free memory: 9425 MB Memory available to Photoshop: 12773 MB Memory used by Photoshop: 100 % ACP.local Status: - SDK Version: 1.34.1.4 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.0.36 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 300 seconds Native GPU: Enabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=1152, right=2048 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="16915465"
glgpu[0].GLVendor="AMD"
glgpu[0].GLRenderer="16915465"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun 17 2022 18:58:05)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="AMD Radeon Pro 560X Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=6.700000e+10
clgpu[0].CLCompute=755.732229
nativegpu[0].NativeName="AMD Radeon Pro 560X"
License Type: Subscription Serial number: 91190696617143576752 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 957.0G, 367.5G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164488 79.164488 ICUUnicode.framework ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe ICUConverter.framework ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe AdobeCrashReporter.framework AdobeCrashReporter 8.0.7 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.47209 79.623884 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46941 79.622927 AIDE.framework AIDE 1.5.0.47011 79.623154 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.47209 79.623884 AdobeXMPFiles.framework AdobeXMPFiles 79.164488 79.164488 AdobeLinguistic.framework 194855b5b2cb7a043e8696dc032154338fb09390 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 10.0.0.80 AdobeAGM.framework AdobeAGM 4.30.87.47209 79.623884 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.623146 AdobePDFL.framework AdobePDFL 15.0.0.46993 79.395135 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.1.0.73.49198 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46941 79.622927 dvatransport.framework dvatransport 12.1.0.0 AdobeXMP.framework AdobeXMPCore 79.164488 79.164488 AdobeJP2K.framework AdobeJP2K 1.2.2.46701 79.275695 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.1.0.73.49198 PlugPlugExternalObject.framework 10.0.0.80 AdobeSVGAGM.framework AdobeSVGAGM 1.0.47013 79.623146 dvametadataapi.framework dvametadataapi 12.1.0.0 WRServices.framework WRServices 16.0.0 16.0.0.0 AdobeBIBUtils.framework AdobeBIBUtils 1.1.47209 79.623884 boost_threads.framework boost_threads 12.1.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.47209 79.623884 dvamediatypes.framework dvamediatypes 12.1.0.0 AdbePM.framework AdbePM 5.0.00.377277 1.624362 boost_date_time.framework boost_date_time 12.1.0.0 dynamic-torqnative.framework Torq Native uxp-4.1.2.214 AdobeMPS.framework AdobeMPS 5.8.1.47011 79.623129 dvaui.framework dvaui 12.1.0.0 ICUData.framework ICUData dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe dvamarshal.framework dvamarshal 12.1.0.0 Unified Extensibility Platform uxp-4.1.2.214 Required plugins: Accented Edges 22.0.0, © 1991-2020 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: com.adobe.ccx.start (L) 3.7.0.120 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.start/" CDO: 1.76.8
CmdN: 1.5.14
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Sorry that this is happening @user6325431
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
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I am trying but it keeps getting flaged as spam
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[Thanks for the sysinfo @user6325431 - added by moderator]
It is suggested that memory for Ps should not go over 70%, yours is set to 100%
It could be you are hitting some issues due to the age of your Mac OS, it might be a good idea to go over the system requirements for Ps and see if your system does meet them.
https://helpx.adobe.com/photoshop/system-requirements.html
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the computer is from 2019?
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Sorry, was referring to the OS, have you tried updating to 12.5.1, your system info show:
Operating System: Mac OS 11.0.0
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it says it's up to date
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Sorry, we can only go by what the system info that Ps outputs, so that is what we are seeing.
"Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
You could try to do a clean wipe and restore from your Creative Cloud app to make sure you don't have any leftover files:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Thank you,
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@CShubert wrote:
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.
Hi @user6325431
In addition, have you checked your hard drive with Disk Utility recently? Launch it from Spotlight or the Applications folder, then select your disk and run First Aid.
Details here:
https://support.apple.com/en-us/HT210898
Jane
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no issues were detected with my disk utlity or drive.
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it's a 2019 computer, with NO other issues, no other programs crash my computer no reports have shown any errros.
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ran firstaid, nothing to report.
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Hi, in the past I remember many cases where Photoshop was using the memory sub-system in so big chunks that it was the sole program that showed when there is a memory error. If your computer has removable RAM, try to remove one of the sticks to troubleshoot, then put it back in and remove the other one. and test Ps again.
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I don't
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I had the exact same problem with PS22.0.0 and OS Sonoma 14.1, on a 2020 MBP 2.3GHZ Quad Core Intel i7
Through Creative Cloud, updated to 25.3.1 and VOILA, problem fixed.