Photoshop 2022 Crop Tool Glitch

Community Beginner ,
Dec 21, 2021 Dec 21, 2021

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Changing to crop tool does not automatically show a crop box on image. when i try to draw one with cursor, the frame lines come and go. Have tried resetting all 'view' options.
Photoshop 23.1.0
Mac Big Sur 11.6
Intel Core i9
GraphicsRadeon Pro Vega 20 4 GB
Intel UHD Graphics 630 1536 MB

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correct answers 1 Correct answer

Adobe Employee , Dec 21, 2021 Dec 21, 2021

First, if you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

If that doesn't work, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Employee ,
Dec 21, 2021 Dec 21, 2021

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First, if you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

If that doesn't work, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
May 31, 2022 May 31, 2022

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I came here with the same problem after updating the recent build. Your solution solved the crop tool bug on my Windows machine as well. Thanks! Perhaps this should be disabled by default? I'm sure there will be LOTS of people having similar issues! Thanks.

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Community Beginner ,
Dec 22, 2021 Dec 22, 2021

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Thank you, Jeffrey. this did the trick. Thanks for getting back to me so quickly.

I'm assuming now I can delete the folder I put aside for safe-keeping?

Happy holidays to you.

Peace

Jeff Kober

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

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Doesn't hurt it aside for safe keeping.


Senior Product Manager - Customer Advocacy - Digital Imaging

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