Photoshop 2022 not saving why layer styles

New Here ,
Jun 23, 2022 Jun 23, 2022

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This actually started last year and has not gotten any better with updates. I no longer have capability of saving my layer style or importing my layer styles even know I tried to with import/export presets to import some that I have saved or downloaded. I used to be able to save the layer style and save it to my library. I no longer have that capability. It doesn't even offer me a way to open or import a saved layer style. The button in layers style that says new style doesn't even function.

 

This also goes for importing contours, gradients, brushes, and all the other things. Even actions. I've tried to remove Photoshop and put it back in but that did not solve the issue.

 

Any suggestions from Adobe would be appreciated.

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hi @GBGD  sorry to hear you have had this issue for a long time.  Tested here and were able to click the New Style button and get the next step popup... curious if maybe your preferences are corrupt?

Screen Shot 2022-06-23 at 4.38.05 PM.png

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Didn't work. Can't save style.

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adobe_caps.framework adobe_caps 11.0.0.14 1.584361
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Required plugins:

Accented Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Adaptive Wide Angle 23.4.1, © 2014-2022 Adobe. All rights reserved. -
from the file “Adaptive Wide Angle.plugin”
Angled Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Average 23.4 © 1993-2022 Adobe. All rights reserved. - from the file
“Average.plugin”
Bas Relief 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
BMP 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Camera Raw 14.4 (1121), Copyright © 2022 Adobe Systems Incorporated -
from the file “Camera Raw.plugin”
Camera Raw Filter 14.4 (1121), Copyright © 2022 Adobe Systems
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Chalk & Charcoal 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Charcoal 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Chrome 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Cineon 23.4 © 2002-2022 Adobe. All rights reserved. - from the file
“Cineon.plugin”
Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file
“Clouds.plugin”
Color Halftone 23.4.1, © 2003-2022 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Colored Pencil 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Conté Crayon 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Craquelure 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crop and Straighten Photos 23.4 © 2003-2022 Adobe. All rights reserved.
- from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 23.4.1, © 2003-2022 Adobe. All rights
reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crystallize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Cutout 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
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Dark Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
De-Interlace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Dicom 23.4 © 2003-2022 Adobe. All rights reserved. - from the file
“dicom.plugin”
Difference Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “Clouds.plugin”
Diffuse Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Displace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Dry Brush 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Entropy 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Export Color Lookup Tables 23.4 © 2012-2022 Adobe. All rights reserved.
- from the file “Export3DLUT.plugin”
Extrude 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
FastCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from
the file “FastCore.plugin”
Fibers 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Film Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Filter Gallery 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Fresco 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
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Glass 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
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Glowing Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
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Graphic Pen 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Halftone Pattern 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
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Halide Bottlenecks 23.4 © 2022 Adobe. All rights reserved. - from the
file “HalideBottlenecks.plugin”
HDRMergeUI 23.4, Copyright © 2002-2022 Adobe. All rights reserved. -
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HSB/HSL 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
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IFF Format 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
IGES 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
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Ink Outlines 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
JPEG 2000 23.4 © 2001-2022 Adobe. All rights reserved. - from the file
“JPEG2000.plugin”
Kurtosis 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Lens Blur 23.4.1, © 2002-2022 Adobe. All rights reserved. - from the
file “Lens Blur.plugin”
Lens Correction 23.4.1, © 2002-2022 Adobe. All rights reserved. - from
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Lens Flare 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Liquify 23.4.1, © 2001-2022 Adobe. All rights reserved. - from the file
“Liquify.plugin”
Matlab Operation 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “ChannelPort.plugin”
Maximum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mean 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Measurement Core 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “MeasurementCore.plugin”
Median 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mezzotint 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Minimum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
MMXCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from
the file “MMXCore.plugin”
Mosaic Tiles 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Multiprocessor Support 23.4 © 1990-2022 Adobe. All rights reserved. -
from the file “MultiProcessor Support.plugin”
Neon Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Note Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
NTSC Colors 23.4 © 1993-2022 Adobe. All rights reserved. - from the
file “NTSC Colors.plugin”
Ocean Ripple 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
OpenEXR 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
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Paint Daubs 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Palette Knife 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Patchwork 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Paths to Illustrator 23.4.1, © 2003-2022 Adobe. All rights reserved. -
from the file “Standard Multiplugin.plugin”
PCX 23.4 © 1989-2022 Adobe. All rights reserved. - from the file
“PCX.plugin”
Photocopy 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Picture Package Filter 23.4 © 1993-2022 Adobe. All rights reserved. -
from the file “ChannelPort.plugin”
Pinch 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Pixar 23.4 © 1989-2022 Adobe. All rights reserved. - from the file
“Pixar.plugin”
Plaster 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Plastic Wrap 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Pointillize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Polar Coordinates 23.4.1, © 2003-2022 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Portable Bit Map 23.4 © 1989-2022 Adobe. All rights reserved. - from
the file “PBM.plugin”
Poster Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
PRC 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“U3D.plugin”
Radial Blur 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Radiance 23.4 © 2003-2022 Adobe. All rights reserved. - from the file
“Radiance.plugin”
Range 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Render Color Lookup Grid 23.4 © 2012-2022 Adobe. All rights reserved. -
from the file “Export3DLUT.plugin”
Reticulation 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Ripple 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Rough Pastels 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Save for Web 23.4.1, © 1999-2022 Adobe. All rights reserved. - from the
file “Save for Web.plugin”
ScriptingSupport 23.4, © 2002-2022 Adobe. All rights reserved. - from
the file “ScriptingSupport.plugin”
Shear 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Skewness 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Smart Blur 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
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Smudge Stick 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Solarize 23.4 © 1993-2022 Adobe. All rights reserved. - from the file
“Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the
file “MaterialSuite.plugin”
Spatter 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Spherize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Sponge 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Sprayed Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Stained Glass 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Stamp 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Standard Deviation 23.4 © 2006-2022 Adobe. All rights reserved. - from
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Substance Filter 21.0 © 2019 Adobe. All rights reserved. - from the file
“MaterialFilter.plugin”
Sumi-e 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Summation 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Targa 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Texturizer 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Tiles 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Torn Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Twirl 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
U3D 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“U3D.plugin”
Underpainting 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Vanishing Point 23.4.1, © 2003-2022 Adobe. All rights reserved. - from
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Variance 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Water Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Watercolor 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Wave 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wind 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Wireless Bitmap 23.4 © 1989-2022 Adobe. All rights reserved. - from the
file “WBMP.plugin”
ZigZag 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.11.0.25 - from the file "/Library/Application
Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.11.0/"
CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10
Loaded at: 84 ms - launch time impact: 166 ms
Content Credentials (Loaded) 0.29.3.0 - from the file "Required Folder"
Loaded at: 9340 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required
Folder"
Loaded at: 9340 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required
Folder"
Loaded at: 85 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 86 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.19.218.0 - from the file
"/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/"
CAPTURE: 2.0.26 STOCK: 2.0.40
Photoshop UXP Export-As (Prepared) 5.8.7.0 - from the file "Required
Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required
Folder"
Loaded at: 9341 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file
"Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 8431 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 8432 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.6.0.20 - from the file "Required Folder"
Loaded at: 9341 ms - launch time impact: 13 ms
Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/index.html”
com.pantone.v1.1.auth 1.0.5 - from the file “/Library/Application
Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/auth.html”
Pantone Connect 1.0.5 - from the file “/Library/Application
Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/capture/capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file
“/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/stock-panel-licensing/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop
2022/Adobe Photoshop
2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html

Extensis 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop
2022/Adobe Photoshop
2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html

com.adobe.cclibraries.manager 1.0.0 - from the file
“/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/manager.html”

Installed TWAIN devices: NONE

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Didn't work. Can't locate that preferences folder either. It worked before but stopped.

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hi @GBGD, making sure we get you where you need to be.  Are you able to see this folder?

Screen Shot 2022-06-24 at 11.44.57 AM.png

 

Thank you,

-- Cory

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Can't find that folder.

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Let's try this:

 

  1. In the top menu bar, hold option and select Go and then down to Library. You should then be able to follow the flow from the helpx article.

Screen Shot 2022-06-24 at 12.01.57 PM.png

 

Did this work for you?

-- Cory

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Jun 24, 2022 Jun 24, 2022

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No

Get Outlook for iOS<>

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Ok, @GBGD It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Jun 24, 2022 Jun 24, 2022

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Adobe Photoshop Version: 23.4.1 20220615.r.547 3121b66 x64
Number of Launches: 4
Operating System: Mac OS 11.6.7
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE
Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 32768 MB
Free memory: 14266 MB
Memory available to Photoshop: 28959 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
SAM SDK Version: 2.0.0-main.1224
ACP.local Status:
- SDK Version: 2.5.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.12.0.35
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials enabled by user
Content Credential Helper Version: 0.3.3:release
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon R9 M290X
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop
2022.app/Contents/MacOS/sniffer" -baseTimeMS=1643117 -comment=Photoshop
Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64

[260 ms]
Start sniffer 2022-06-24 11:21:26
# Photoshop Version: Adobe Photoshop 23.4.1 20220615.r.547 3121b66 x64
sniffer -baseTimeMS=1643117 -comment=Photoshop Version: Adobe Photoshop
23.4.1 20220615.r.547 3121b66 x64

{14 ms}
Start platform native
# displays: 1
Display 0
Display: 69970152
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (3,200 1,800)
Physical size: (602.074 341.194)
Pixel size: (0.188148 0.189552)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon R9 M290X
index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon R9 M290X
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69970152
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{216 ms}

{216 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69970152
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (3,200 1,800)
Physical size: (602.074 341.194)
Pixel size: (0.188148 0.189552)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915458 index=0
preferred=1)

# devices: 1
Device 0
Name: AMD Radeon R9 M290X OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69970152
GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.6.21)
Device version: 2.1 (2.1 ATI-4.6.21)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915458
Display mask: 511
End platform OpenGL
{225 ms}

{225 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon R9 M290X Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Sep 5 2021 22:39:07))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 98 GB / s
Compute score: 1,002.43
Device name string: AMD Radeon R9 M290X Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{257 ms}

Exit code kExitNormal
End sniffer 2022-06-24 11:21:26
[kStatusNormal, kExitNormal]

[260 ms]
Finish RunAllAPIs

[7211 ms]
Start GetSnifferResult

[7211 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970642286414822190
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2022/
Photoshop scratch has async I/O enabled
Scratch volume(s):
8T, 931.6G, 191.1G free
5T, 4.55T, 411.7G free
500gb, 449.4G, 378.1G free
Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop
2022.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.566ebc5b4 79.566ebc5b4
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 13.1.0c6496f
ICUConverter.framework ICUConverter 13.1.0c6496f
AdobeCrashReporter.framework AdobeCrashReporter 10.3.2
boost_system.framework boost_system 22.0.0.0
AdobeACE.framework AdobeACE 3.4.0 79.494feda9fa.
dvanet.framework dvanet 22.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 22.0.0.0
dvascripting.framework dvascripting 22.0.0.0
dvaappsupport.framework dvaappsupport 22.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3
79.cbab484.
AIDE.framework AIDE 2.7.0 79.6814115e
boost_chrono.framework boost_chrono 22.0.0.0
dynamiclink.framework dynamiclink 22.0.0.0
dvaaccelerate.framework dvaaccelerate 22.0.0.0
dvametadataUI.framework dvametadataUI 22.0.0.0
AdobeARE.framework AdobeARE 2.0.0.1 79.625377
AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377
ICUInternationalization.framework ICUInternationalization
13.1.0c6496f
boost_filesystem.framework boost_filesystem 22.0.0.0
AdobeBIB.framework AdobeBIB 2.0.6 79.494feda9fa.
AdobeXMPFiles.framework AdobeXMPFiles 79.566ebc5b4 79.566ebc5b4
AdobeLinguistic.framework 14.4.2.353c9a5
dvaplayer.framework dvaplayer 22.0.0.0
filterport.framework filterport 26.0.0.670
PlugPlugOwl.framework PlugPlugOwl 11.2.0.100
libzip.framework libzip 22.0.0.0
AdobeAGM.framework AdobeAGM 5.3.0 79.494feda9fa.
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 7.1.0 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 16.0.7 79 . b01fe6e558
dvavulcansupport.framework dvavulcansupport 22.0.0.0
dvacore.framework dvacore 22.0.0.0
aiport.framework aiport 26.0.0.670
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.3 79.cbab484.
dvatransport.framework dvatransport 22.0.0.0
AdobeXMP.framework AdobeXMPCore 79.566ebc5b4 79.566ebc5b4
AdobeJP2K.framework AdobeJP2K 2.0.7 79.1198525
dvaaudiodevice.framework dvaaudiodevice 22.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 11.2.0.100
utest.framework utest 22.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 2.1.0 79.cb34c9e.
dvametadataapi.framework dvametadataapi 22.0.0.0
WRServices.framework WRServices 17.4.0 17.4.0.0
AdobeBIBUtils.framework AdobeBIBUtils 2.0.6 79.494feda9fa.
boost_threads.framework boost_threads 22.0.0.0
CloudAILib.framework CloudAILib 26.0.0.670
SPBasic.framework SPBasic 26.0.0.670
AdobeCoolType.framework AdobeCoolType 6.2.2 79.494feda9fa.
boost_regex.framework boost_regex 22.0.0.0
boost_program_options.framework boost_program_options 22.0.0.0
dvamediatypes.framework dvamediatypes 22.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 22.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 7.0.4.50775 79.c217c13f
dvaui.framework dvaui 22.0.0.0
MacMemory.framework MacMemory 26.0.0.670
AILib.framework AILib 26.0.0.670
ICUData.framework ICUData 13.1.0c6496f
dvamarshal.framework dvamarshal 22.0.0.0
aifm.framework aifm 26.0.0.670
Unified Extensibility Platform uxp-6.1.1-uxpr
UPIC 2.4.1


Required plugins:

Accented Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Adaptive Wide Angle 23.4.1, © 2014-2022 Adobe. All rights reserved. -
from the file “Adaptive Wide Angle.plugin”
Angled Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Average 23.4 © 1993-2022 Adobe. All rights reserved. - from the file
“Average.plugin”
Bas Relief 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
BMP 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Camera Raw 14.4 (1121), Copyright © 2022 Adobe Systems Incorporated -
from the file “Camera Raw.plugin”
Camera Raw Filter 14.4 (1121), Copyright © 2022 Adobe Systems
Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Charcoal 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Chrome 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Cineon 23.4 © 2002-2022 Adobe. All rights reserved. - from the file
“Cineon.plugin”
Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from the file
“Clouds.plugin”
Color Halftone 23.4.1, © 2003-2022 Adobe. All rights reserved. - from
the file “Standard Multiplugin.plugin”
Colored Pencil 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Conté Crayon 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Craquelure 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crop and Straighten Photos 23.4 © 2003-2022 Adobe. All rights reserved.
- from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 23.4.1, © 2003-2022 Adobe. All rights
reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Crystallize 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Cutout 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Dark Strokes 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
De-Interlace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Dicom 23.4 © 2003-2022 Adobe. All rights reserved. - from the file
“dicom.plugin”
Difference Clouds 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “Clouds.plugin”
Diffuse Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Displace 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Dry Brush 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Entropy 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Export Color Lookup Tables 23.4 © 2012-2022 Adobe. All rights reserved.
- from the file “Export3DLUT.plugin”
Extrude 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
FastCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from
the file “FastCore.plugin”
Fibers 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Film Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Filter Gallery 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Fresco 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glass 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Glowing Edges 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Grain 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the file
“Filter Gallery.plugin”
Graphic Pen 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Halftone Pattern 23.4.1, © 1991-2022 Adobe. All rights reserved. - from
the file “Filter Gallery.plugin”
Halide Bottlenecks 23.4 © 2022 Adobe. All rights reserved. - from the
file “HalideBottlenecks.plugin”
HDRMergeUI 23.4, Copyright © 2002-2022 Adobe. All rights reserved. -
from the file “HDRMergeUI.plugin”
HSB/HSL 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
IFF Format 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
IGES 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“U3D.plugin”
Ink Outlines 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
JPEG 2000 23.4 © 2001-2022 Adobe. All rights reserved. - from the file
“JPEG2000.plugin”
Kurtosis 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Lens Blur 23.4.1, © 2002-2022 Adobe. All rights reserved. - from the
file “Lens Blur.plugin”
Lens Correction 23.4.1, © 2002-2022 Adobe. All rights reserved. - from
the file “Lens Correct.plugin”
Lens Flare 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Liquify 23.4.1, © 2001-2022 Adobe. All rights reserved. - from the file
“Liquify.plugin”
Matlab Operation 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “ChannelPort.plugin”
Maximum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mean 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Measurement Core 23.4 © 1993-2022 Adobe. All rights reserved. - from
the file “MeasurementCore.plugin”
Median 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
Mezzotint 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the
file “Standard Multiplugin.plugin”
Minimum 23.4 © 2006-2022 Adobe. All rights reserved. - from the file
“statistics.plugin”
MMXCore Routines 23.4 © 1990-2022 Adobe. All rights reserved. - from
the file “MMXCore.plugin”
Mosaic Tiles 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Multiprocessor Support 23.4 © 1990-2022 Adobe. All rights reserved. -
from the file “MultiProcessor Support.plugin”
Neon Glow 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Note Paper 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
NTSC Colors 23.4 © 1993-2022 Adobe. All rights reserved. - from the
file “NTSC Colors.plugin”
Ocean Ripple 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
OpenEXR 23.4.1, © 2003-2022 Adobe. All rights reserved. - from the file
“Standard Multiplugin.plugin”
Paint Daubs 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Palette Knife 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Patchwork 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Paths to Illustrator 23.4.1, © 2003-2022 Adobe. All rights reserved. -
from the file “Standard Multiplugin.plugin”
PCX 23.4 © 1989-2022 Adobe. All rights reserved. - from the file
“PCX.plugin”
Photocopy 23.4.1, © 1991-2022 Adobe. All rights reserved. - from the
file “Filter Gallery.plugin”
Picture Package Filter 23.4 © 1993-2022 Adobe. All rights reserved. -
from the file “ChannelPort.plugin”
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Home Screen (Loaded) 5.11.0.25 - from the file "/Library/Application
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CDO: 1.120.0
CmdN: 1.11.2
CDP: 1.143.0
Projects: 1.3.10
Loaded at: 84 ms - launch time impact: 166 ms
Content Credentials (Loaded) 0.29.3.0 - from the file "Required Folder"
Loaded at: 9340 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.5.1.0 - from the file "Required
Folder"
Loaded at: 9340 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.6.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required
Folder"
Loaded at: 85 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 86 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.19.218.0 - from the file
"/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/"
CAPTURE: 2.0.26 STOCK: 2.0.40
Photoshop UXP Export-As (Prepared) 5.8.7.0 - from the file "Required
Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required
Folder"
Loaded at: 9341 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file
"Required Folder"
Plugins Panel (Loaded) 1.4.3.0 - from the file "Required Folder"
Loaded at: 1181579 ms - launch time impact: 0 ms
IC popup message (Loaded) 1.0.0.0
Loaded at: 8431 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 8432 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.6.0.20 - from the file "Required Folder"
Loaded at: 9341 ms - launch time impact: 13 ms
Free Skin Beauty Retouch (Loaded) 1.1.0.0 - from the file "Plugin Market
Place"
Loaded at: 1273153 ms - launch time impact: 0 ms
Color Designer (Loaded) 1.0.2.0 - from the file "Plugin Market Place"
Loaded at: 1274139 ms - launch time impact: 0 ms
Tools Enhancer (Loaded) 1.0.4.0 - from the file "Plugin Market Place"
Loaded at: 1323318 ms - launch time impact: 0 ms
1TouchPro Free Retouch (Loaded) 1.0.0.0 - from the file "Plugin Market
Place"
Loaded at: 1332459 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.12.2.0 - from the file "Required Folder"

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Libraries 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/index.html”
com.pantone.v1.1.auth 1.0.5 - from the file “/Library/Application
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Pantone Connect 1.0.5 - from the file “/Library/Application
Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/capture/capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file
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Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2/extensions/stock-panel-licensing/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop
2022/Adobe Photoshop
2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html

Extensis 1.0.0 - from the file “/Library/Application
Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop
2022/Adobe Photoshop
2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html

com.adobe.cclibraries.manager 1.0.0 - from the file
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Installed TWAIN devices: NONE

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Ok @GBGD, the team has requsted some more info so they can help figure out what is happening here.

 

You are mentioning 2 issues:

 

  1. Saving a style preset. Regarding this, from the screen captures and your comments we cannot determine what is the workflow. If the style effect is already applied to a layer and you want to create a preset, the layer should be selected and the + icon will become enabled.

    If you are using the Layers Styles dialog (as I posted in the forum), once the style is defined you can click on New Style. Preset Sync shouldn't be preventing the creation of a style preset. The style should be added to the Styles panel.


  2.  There is an intermittent bug currently where the Import/Export menu options are not enabled until a folder or preset is clicked on.

 

Please let us know if this makes sense and we will let the team know when you have replied.

 

Thank you for your patience,

-- Cory

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New Here ,
Jun 28, 2022 Jun 28, 2022

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Well there is no way to screen capture what I am seeing so I'm notating the
screen capture I did. When I design a layer style I hit save style and it
will not save it. It's like the button does not function. Therefore I can't
even save it in my Adobe cc library unless I have to drag the layer style
from the layer into the library folder, and that is the only way I can save
layer style. I cannot even drag it into the styles tab. That's fine for the
project I am working on, but if it is the style I would like to save and
use at some other point, I would prefer it if it was saved in layer styles.

As I try to explain, the button in the style dialog box will not save the
style either to Photoshop or to Library. The only other solution so that
you can see what is going on is to get into my computer and see for
yourself.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi,

Using Finder with Photoshop not running:

  1. can you go to the top menu commands Go> Go to folder...
  2. In the dialog paste in this path "~/Library/Preferences/Adobe Photoshop 2022 Settings"
  3.  drag the highlighted folder to your desktop (so you can restore them back later) 
  4.  launch Photoshop again
  5.  create a new default RGB 8bit document, add a new layer then add a brush stroke
  6.  double click on the layer to bring up the Layer Style dialog, and apply a Gradient Overlay
  7. now in the same dialog, click on the top left Styles label to see any existing Styles
  8. click on the New Style...button to save a new style
  9. click on OK, and note if style appears

    Screen Shot 2022-06-28 at 2.54.08 PM.png 

Is this working?

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Adobe Community Professional ,
Jun 28, 2022 Jun 28, 2022

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@CoryShubert Wrote:

In the top menu bar, hold option and select Go and then down to Library. You should then be able to follow the flow from the helpx article.

janee_0-1656457232878.png

 

Did this work for you?

 

 

 

 

@GBGD wrote:

No.

 

 

Instead of "no", can you show us how far did you got with this GBGD?

  • Macintosh HD > Users > [your login] > Library > Preferences > Adobe Photoshop [version] Settings

 

Please show a screenshot that shows how far you were able to navigate.

 

Jane

 

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Adobe Community Professional ,
Jun 28, 2022 Jun 28, 2022

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Well there is no way to screen capture what I am seeing
By @GBGD

 

 

You can record your screen with either QuickTime Player or Screenshot, GBGD. Both applications are built into macOS. A recording will help us to see what you are seeing.

 

Details here in Apple support:

https://support.apple.com/en-us/HT208721

 

Jane

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New Here ,
Jun 29, 2022 Jun 29, 2022

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 I tried to upload recordings to you but it does not allow me too.

Screen Shot 2022-06-29 at 2.41.51 PM.png

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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LATEST

Sorry about that permissions error while uploading videos, this is an issue we're working to resolve with the community.

If you could provide the video through any third-party storage solution and provide the link we could watch it that way.

 

Regards,

Pete

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