Photoshop 2022 (update) - Infinite textures does't work anymore

[Rui5F93]

Good morning community.
On my Desktop (Windows10) since upgrading to phothoshop 2022, Infinite Textures no longer works correctly. I can see the portfolio images but I can't load the layers. The add button stopped working.
If anyone can help, I will be very grateful.

[Sahil.Chawla]

Hi there,

Sorry to hear about this. Could you please let us know the exact version of Photoshop you're working with?
Also, please try resetting Photoshop's preferences and let us know if it helps.

https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

Regards,
Sahil

[Rui5F93]

Hi Sahil.Chawla

First of all, thanks for your reply.
Unfortunately the problem persists even after i reset Photoshop's preferences

In response to your question, I inform you that I am working with version 23.01, but this problem came up when I installed version 23.00 in October.

[PECourtejoie]

Hi, did you try to contact the manufacturer of the plugin?

Also, did you reinstall it to Ps 2022?

[Rui5F93]

No, I did not. I will do that. Thank you fou your help.

[JJMack]

I'm know nothing about Infinite Textures.  If its a third Party Plug-in did yo install the plug-in into Photoshop when you install Photoshop 2022.  Adobe photoshop installers will not migrate third party plug-ins you have installed in Photoshop 2021 into the version of Photoshop being installed..

[Lukem_Art]

i've the same problem with infinite visualizer. The problem came up when i installed photoshop version 23.00 too. 

and i did'nt find a solution. i sent an email at Infinite but i haven't got an answers  for this moment.

[Rui5F93]

Thank you. The problem is solved

[joym38258497]

How did you solve it? I am having the same problem.

[newhamburg]

I followed the instructions from MP Singh in this thread

[MP Singh]

Please got to the company website who has created this plugin/panel. 

https://infinite-tools.com/

If you are customer who has bought it, you will log in with your email id or license key, and it will take you to your download page where you can download the latest version. It will work with the latest updates of PS. They have all the instructions on how to do it. I am on PS 23.1.0 and updated this panel and its working again. 

Also pasting the instructions below, but first download the latest version. 

Hoping it helps. 

Installation Instructions

If you’ve updated to PS CC2022, please make sure to delete the folder “com.rawex.AIVisualizer” prior the installation.

Please follow the instructions step by step:

1. Download and unzip the manual installation file (.zip)
2. Find the folder (Visualizer_v2.1.20) and move it to this location:
   PC: C: > Program Files (x86) > Common Files > Adobe > CEP > extensions
   MAC: users > username > library > Application Support > Adobe > CEP > extensions
   please note: username is your actual OS X username
3. Restart Photoshop and find the extension in Windows > Extensions

[newhamburg]

Thanks you so much. I can now use it again

[jays93698888]

I tried this myself to no avail. I have also logged a message with the developers so will wait and see what they say. (tried on both my mac and windows machine, both failed)

[d keithm62841485]

where is the folder com.rawex.AIVisualizer located?

I do not see that folder in app support/adobe/cep/extensions

[kevin stohlmeyer]

@d keithm62841485 Sounds like the plugin was not migrated when you updated your Photoshop. Did you go through the steps to manually reinstall it?

[@saedphotos]

I have the same problem and followed the instructions installation but no use, I contacted them longtime ago but didn't answer yet, very expensive product but no support after