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Answered

(Win11) Photoshop 2022 v23.5 won't open at all

Forum|Forum|3 years ago
September 9, 2022
3 replies
2937 views

OS : Windows 11 (Up to date)

Photoshop Version : 23.5

For the past 2 hours, I been trying to fix my Photoshop and have no luck, when I open it nothing will happen but yet it will show up in the Task Manager

List of things I already done :
Run as Administrator

Deleted the "Adobe Photoshop 2022 Prefs" File

Restart Computer (Multiple times)

Add Photoshop to my Anti-Virus exclusion

Disabled my Anti-Virus completely

I used the "Adobe Creative Cloud Cleaner Tool" and clean up everything, restart the computer and reinstall Photoshop and Creative Cloud

Tried to use an older version of Photoshop

Yet it won't work

{Thread title updated by moderator}

Windows

This topic has been closed for replies.

Correct answer Sameer K

Hi there,

Thanks for reaching out with the details. It helps us in guiding you further.

Go to the location of the preference folder mentioned below and rename it to backup.

https://helpx.adobe.com/photoshop/using/preferences.html

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If this does not help, it could be an OS-level issue. Try the following steps:

Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command SFC /scannow
Wait for the command to finish & restart the computer once.
Type the following command to repair the Windows 11 image
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: If the command appears stuck, this is normal behavior. After a few minutes, the process will complete successfully.
Restart the computer once again & try launching Photoshop now.

Let me know how it goes from here,

Thanks!

Sameer K

Jqqerry

Inspiring

Do you have any third-party plugin or extension for photoshop?
If you press hold shift, and launch Photoshop, is work? you should try i guess........

D

Dylan2603643072wlAuthor

Participating Frequently

Photoshop now launched, the first time it toke 15+ minutes to launched but I had no idea it was actually launching since there was no window or anything telling me that Photoshop was launching so every time I tried I was closing the program with Task Manager since after few minutes of Photoshop not launching there was no reason to get the program open in the background, but now it takes ~5 minutes to have Photoshop to show the loading screen thingy, I don't remember Photoshop taking that long to just open (and nop I don't have any plugins installed)

Jqqerry

Inspiring

Like I suggested, does it take 5 minutes even if you press the shift key and run PS? That's really weird.
Even if photoshop is installed on an HDD other than an SSD, it is abnormal to take 5 minutes. I think you should report your problem to the bug tab, not the discussion tab. Really weird.

Sameer K

Correct answer

Community Manager

Hi there,

Thanks for reaching out with the details. It helps us in guiding you further.

Go to the location of the preference folder mentioned below and rename it to backup.

https://helpx.adobe.com/photoshop/using/preferences.html

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If this does not help, it could be an OS-level issue. Try the following steps:

Search for Command Prompt, right-click the top result, and select the Run as administrator option.
Type the following command SFC /scannow
Wait for the command to finish & restart the computer once.
Type the following command to repair the Windows 11 image
DISM /Online /Cleanup-Image /RestoreHealth
Quick note: If the command appears stuck, this is normal behavior. After a few minutes, the process will complete successfully.
Restart the computer once again & try launching Photoshop now.

Let me know how it goes from here,

Thanks!

Sameer K

D

Dylan2603643072wlAuthor

Participating Frequently

Hi, thanks for the reply. I tried everything you said and still Photoshop is only open in the background (only in the task manager)

Nancy OShea

Community Expert

1. Restart your computer.

2. Go to Windows Start menu.

3. Right-click on PS icon and select > More > Run as Administrator.

Nancy O'Shea— Product User & Community Expert

D

Dylan2603643072wlAuthor

Participating Frequently

So I try 3 times to post my problem here to get help but I always get flag so I guess I will just post the picture of my topic

Kevin Stohlmeyer

Community Expert

What are your computer specs?

HD space, OS specific version, RAM (total and available), Graphics cards, etc.

D

Dylan2603643072wlAuthor

Participating Frequently

Space : 90 GB free of 930 GB (M.2 SSD)
OS : Windows 11 Pro - Version 21H2
Ram : 64 total and 45 GB available

GPU : NVIDIA GeForce RTX 2080 SUPER (Driver up-to-date)

CPU : i9-9900K (current GHz at 4.50)

I did contact the chat support since I was not able to get my post to work here (was getting marked as spam) and well I am currently waiting for a call but if anyone could find a fix before they call me it will great, I need photoshop..

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