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hd_tom
hd_tom
Participating Frequently
Nov 2, 2021 4:40 PM UTC
Question

Photoshop 2023.0.0 / Windows 11 Pro crashes when I want to start print dialog

PC INTEL I9-11900K, 64 GB RAM

Windows 11 Pro (German)

Photoshop 2023.0.0

Nvidea Pascal Titan X (latest driver 496.49)

Photoshop crashes when I want to start the print dialog. I've allready tested the suggestions from here: Probleme mit Grafikprozessor (GPU) und Grafiktreiber in Photoshop beheben (adobe.com)

Unfortunately without a solution.

Does anyone have an idea how I can solve the problem?

Regards

Thomas

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16 replies

J453
Legend
Nov 14, 2021 11:38 PM UTC

@hd_tom I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Which printer model are you trying to print to?

 

If you hold down the spacebar when you select the File > Print does it still crash?

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hd_tom
hd_tomAuthor
Participating Frequently
Dec 8, 2021 12:43 PM UTC

Hi Jeffrey,

sorry for late answer: Photoshop generates no crash report if it's crashing. PS crashes in front of the possibility to chose a printer.

Yes PS crashes also, when I press the spacebar during select "Datei / Drucken" (I use the German UI).

How to generate a crash report, if PS does it automatically?

Regards

Thomas

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PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
Dec 8, 2021 3:26 PM UTC

@hd_tom look at Jeffrey's link it tells you how you should get the crash report prompt.

Also, did you try updating to Ps23.0.2?

Did you uninstall any printer? is there an online printer that cannot be reached?

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