• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Photoshop 2023 crashes immediately after launch

Explorer ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

PS 2023 (v. 24.1.1) crashes immediately after launch. It will show the loading 'splash screen' and the landing page or file for about 1 second before closing and giving me a crash report.

I've tried opening it on it's own from the dock icon, double clicking it from the Applications folder, drag/droping files on it it, right click>open in on a file etc. and none made any difference.

 

Please let me know what other information you need besides all the crash reports that are probably in your system from this morning.
Thank you!

 

Additional Info:

Mac OS 13.1 (Ventura) all updates are current

2.6 ghz 6-core intel i7

AMD Radeon Pro 5500M 4 gb

 

All Adobe CC apps are up to date

TOPICS
macOS

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Feb 20, 2023 Feb 20, 2023

Thanks so much for these really helpful possibilities to check out. (I didn't realize that about my graphics cards). The suggestions didn't work for me initially and then I discovered that the newest Mac OS is actually 13.2.1 not 13.1. The computer wasn't giving any indication that I had updates that needed to happen so I thought I was fully up to date. Turns out that forcing Mac to search for updates brought it up and after updating, everything is working great!

Votes

Translate

Translate
Community Expert ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

HI @BethOlsonCreative what Mac are you running? How much RAM and free HD space do you have?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

Hi,

It's a Macbook Pro 16-inch, 2019 (75 of 500GB free)

Mac OS 13.1 (Ventura) all updates are current

2.6 ghz 6-core intel i7

AMD Radeon Pro 5500M 4 gb

Intel UHD Graphics 630 1536 MB

32 GB 2667 MHz DDR4

 

All Adobe CC apps are up to date

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

75 GB free space is not a lot of room to run PS.

Also you have two Graphics cards - the discreet UHD (does not meet minimum requirements) and the Radeon Pro.

Use this page to help setup the proper GPU:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

If you still crash after setting this up - try holding Shift+Ctrl+Opt+Cmd then open PS. It will ask if you want to reset your preferences. Confirm.

If you get into PS, I would highly recommend clearing out your HD and have at least 200 GB free space to effectively run PS with your Scratch Disk.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

LATEST

Thanks so much for these really helpful possibilities to check out. (I didn't realize that about my graphics cards). The suggestions didn't work for me initially and then I discovered that the newest Mac OS is actually 13.2.1 not 13.1. The computer wasn't giving any indication that I had updates that needed to happen so I thought I was fully up to date. Turns out that forcing Mac to search for updates brought it up and after updating, everything is working great!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines