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Photoshop 2023 crashing

New Here ,
Oct 31, 2022 Oct 31, 2022

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photoshop 24.0.0 crashes on opening any type of image. will open a new file but will crash when any type of editing begins. installed on mac OS Ventura 13.0. lightroom crashes immediately. lightroom classic is unresponsive. 

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Adobe
Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Sounds like more than one app causing issues.

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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Photoshop is completely unusable for me right now. Crashed when I try to open a simple file

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Have you tried the suggestions in this thread that I've already suggested?

 

Can you let us know your system specs?

Have you tried starting in safe mode and seeing if the issue remains?

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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I'm not seeing any submitted crash reports from either of you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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