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Photoshop 2023 glitches when I zoom in and out

Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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My Photoshop 2022 all of a sudden stopped working today. It wouldn't even open the app, so I updated to Photoshop 2023.

 

When I opened a .psd file and zoomed in and out, the app got very glitchy and even obscured the image with a gray box. Any idea why this is happening? 

 

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correct answers 1 Correct answer

New Here , Nov 02, 2022 Nov 02, 2022

I just read this thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc2019-zoom-in-and-out-problem/td-p/10279604

I followed the top instruction to 'Reset Preferences on Quit', and this has solved the issue for me.

 

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Go to Photoshop Help Menu/System Info and copy/paste the details here.

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Adobe Photoshop Version: 24.0.0 20221013.r.59 3a3d761 x64 Number of Launches: 92 Operating System: Mac OS 12.6.0 System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2000 MHz Built-in memory: 16384 MB Free memory: 7105 MB Memory available to Photoshop: 12083 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.2 SAM SDK Version: 2.0.0-main.1415 ACP.local Status: - SDK Version: 2.7.1.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.9.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.4.12 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) Iris(TM) Plus Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,610 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1440 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=216372968 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

[559 ms]
Start sniffer 2022-10-28 11:02:02
# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64
sniffer -baseTimeMS=216372968 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

{60 ms}
Start platform native
# displays: 1
Display 0
Display: 69734208
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (285.75 179.294)
Pixel size: (0.0992187 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(TM) Plus Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 1
69734208
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{462 ms}

{462 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69734208
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,440, 900)
Dimensions: (2,880 1,800)
Physical size: (285.75 179.294)
Pixel size: (0.0992187 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16925953 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics OpenGL Engine
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
69734208
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-18.8.5)
Device version: 2.1 (2.1 INTEL-18.8.5)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925953
Display mask: 255
End platform OpenGL
{483 ms}

{483 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(TM) Plus Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 34 GB / s
Compute score: 226.591
Device name string: Intel(R) Iris(TM) Plus Graphics
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{555 ms}

Exit code kExitNormal
End sniffer 2022-10-28 11:02:02
[kStatusNormal, kExitNormal]

[559 ms]
Finish RunAllAPIs

[3063 ms]
Start GetSnifferResult

[3063 ms]
Finish GetSnifferResult

------- Sniffer output
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CmdN: 1.14.4
CDP: 1.151.0
Projects: 1.4.8 Loaded at: 150 ms - launch time impact: 585 ms Content Credentials (Loaded) 0.32.22.0 - from the file "Required Folder" Loaded at: 4129 ms - launch time impact: 0 ms ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 25.5.1.0 - from the file "Required Folder" Loaded at: 4129 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 152 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder" Loaded at: 153 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 4129 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 3937 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3938 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder" Loaded at: 4130 ms - launch time impact: 19 ms Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/manager.html” Installed TWAIN devices: NONE

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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@Bryan-M-W Your graphics card does not meet the minimum specs for running any modern version of Photoshop.

The minimum operations/second is 2,000 and your Iris plus clocks in at 900, well below the recommended minimum.

I'm guessing from your specs you are running an older Mac Mini model.

My recommendation is to either purchase a newer Mac with an updated graphics card, or downgrade your PS past 2022 but with a graphics card this low I'm not sure how far back you'd need to go. I'd start with 2020. You can direct download here. https://prodesigntools.com/

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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My work computer is a 2020 MacBook Pro. Seems odd that Adobe would put out a widely-used program that a very standard laptop could not handle.

 

Oddly enough, PS 2023 is not longer glitching and I'm not sure why.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Its more why did Apple put a substandard graphics card in a 2020 laptop?

Its also one of the reasons I went with the M1 the same year instead of the Intel.

Glad its working for you.

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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Yes i face the same issue as well. Very glitchy. Hope there is an update fix for this soon.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Same question to you - go to Photoshop Help and copy/paste your system info here.

Most often when users have these kinds of issues they have updated their PS past the point of hardware compatibility or meeting the minimum requirements.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Resetting Preferences when quitting fixed it for me! Thanks

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I'm getting the exact same issue today. Updated to PS 2023 yesterday, and I cannot work on my files. It seems to be worse when I open TIF files. 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I just read this thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc2019-zoom-in-and-out-prob...

I followed the top instruction to 'Reset Preferences on Quit', and this has solved the issue for me.

 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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quote

I just read this thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc2019-zoom-in-and-out-prob...BSG Game Help

I followed the top instruction to 'Reset Preferences on Quit', and this has solved the issue for me.

 


By @April2691990989ky

The max i have it all due to our graphic card issue or our CPU minimum requirments doesn't match with latest PS requirments. And who is post this question also have less Graphic detail.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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If your computer does not meet minimum requirements, you will have issues.

You can always downgrade your PS to a more compatible verison using the link I posted above.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Hi, that GPU is not very powerful, try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Resetting Preferences when quitting fixed it for me! Try it. 

 

Thank you 🙂 

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Running OS Ventura on a Macbook Pro M1 Max (32GB Memory) and so far all of the following suggestions offered in this discusson thread to stop this erratic glitching behaviour with an image within PS 2023 has not resolved the issue. This latest update has rendered PS unusable. 

 

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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Congrats on being an early OS adopter! Adobe has not released an update for Photoshop or anything else that was built specifically for that OS. Ventura was released after the latest PS builds. 

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Reached out to Adobe Tech Support to find a resolution that fixed the terrible glitching when trying to edit, zoom in/out an image. For anyone else who may encounter what I have with a similar OS and hardware setup, Adobe Tech Support suggested changing the following: Quit Photoshop first and then:

  • Apple icon > System Prefs > Privacy & Security > Accessibility > Add Photoshop
  • Apple icon > System Prefs > Privacy & Security > Full Disk Access > Add Photoshop

 

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Community Expert ,
Nov 05, 2022 Nov 05, 2022

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LATEST

Here are some suggestions from Adobe for GPU issues.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

 

Another possible option: Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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