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Photoshop 2023 is NOT working!!!!!

Forum|Forum|3 years ago
October 20, 2022
10 replies
23543 views

This new version of photoshop is telling me I need a whole new computer. IN THIS ECONOMY? Are you all trying to run graphic designers out of business?

macOS

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Correct answer jane-e

I *did* give an example: Steam.

But it's still not relevant. That you asked this question, regardless of whether you got an answer (though you did), is not relevant to the simple statement of auto updates should not install software that is guaranteed to not work.

And I'm not sure how a user is supposed to "check system requirements first" when the requirements can change and updates can happen without the user even being prompted. Auto-updates are generally a good thing, but I guess your assertion is that if a user doesn't want the requirements to change out from underneath them and break some piece of previously working software, they just shouldn't enable automatic updates? By that criteria, nobody should use automatic updates, because face it, nobody wants the system requirements for their productivity software to change out from underneath them and break their software.

You're obviously going to blame the user no matter what, though, so I'm done here. But I'm legit still absolutely floored that "don't automatically install software that can't possibly work" is at all a controversial stance. Talk about needlessly punishing the user...

@jayg3263827

This post is in Photoshop "Discussions". Those of us labeled as "Community Experts" are volunteers and our opinions are our own. Adobe Staff has an "Employee" tag and a red Adobe "A" icon.

All the other software I use asks me if I want to update — nothing else is automatic. I turned off auto-updates in Creative Cloud so long ago that I don't remember when I did it, and I always keep the previous version when I do update. The screenshot I posted earlier was from a 2015 laptop with eight versions of Photoshop and macOS Catalina. I wasn't surprised to get the message and I don't plan on upgrading the OS. I have a newer iMac and a Windows laptop that both meet system requirements.

What you might do is to make a new post in the Creative Cloud desktop forum and tag it as "Ideas" instead of Discussions. Turning off auto-updates as the default affects all Creative Cloud apps. Put the link back here so others will see it and UpVote it.

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop

Volunteers can't change anything. We can only tell you how fix this after the fact and avoid it in the future.

Jane

A

Amy287238293d8f

Participant

Just a heads up to everyone using a PC. The most recent security update from Microsoft turned on all autoupdates. I am going to just buy an old version of PS and drop CC (the current version is not usable and I do not have time to take--yet another--PS class). Adobe should, however, NOT change the program so much that it is is unusable without retraining.

jane-e

Community Expert

I am going to just buy an old version of PS and drop CC
By @Amy287238293d8f

Adobe has been subscription only since 2013 and older versions are no longer sold. ProDesign tools has direct downloads to some older versions of CC that will work with your paid subscription. Turn off automatic updates in the CC app if you want to control the updates.

https://prodesigntools.com/

Jane

G

GruvyGraphics27463442

Participant

I appreciate the feedback and do apoligize if I offended any of the technical staff, but I wasn't aware of the automatic updates. Life is busy enough as it is to search for settings. Also, I appreciate Adobe keeping up with technological advances, I'm just getting a little overwhelmed with the updates. LOL

KR Seals

Community Expert

@Judi23688352o3wm Your question is totally different that what this thread is about. Please create a new post describing your problem.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

ArtofWarPosters

Participant

PS 2023 SUCKS!!!! Enormous memory load if does not crash first!!! Printer orientation is ALL MESSED UP!!!!! UNFIXABLE!!!! Literally CANNOT PRINT without correct orientation/measurments. Reverted back to old '2022' version.

PECourtejoie

Community Expert

Hi, @ArtofWarPosters sorry to hear that. Could you give the brand and model of your printer, and maybe a screen capture showing the problem at hand?

ArtofWarPosters

Participant

Hello,

My printers are Canon PRO 4100 and PRO 1000. I cannot provide a screen shot as I already uninstalled the 2023 version and installed the latest 2022 version, which I had been using successfully. This did rectify my printing issue!!! Also, the 2023 version uses a TON of memory and my Mac 5K could not operate other apps without being significantly slow to the point of being completely useless.

The printing issue, however, is the set width and set height measurments entered do not preview correctly as they always do. Orientation, width and height settings were not printing as set. There is obviously, a major syncing problem with multiple settings in the new PS 2023 when using the printing feature. I literally could not print. What I saw in the preview was not matching my settings. I had to swap measurements and image orientation just to try to get a preview that would match what I was intending to do and it still would not print correctly.

Hope that helps!!!

Any other questions, please let me know!

Regards,

Joshua

B

Benito26665181ov6a

Participant

It's true, the Photo Shop 2023 does not work on my MacBook Pro 2016, with oS Monterrey 12.6.

But the worst thing is that Adobe's service, at least here in Latin America, is null, I have two weeks trying to get technical support and I have NOT obtained anything.

Adobe´s chat does not work, the proposed solutions to address error 205, NOT working, your phone in Mexico, does NOT work, and your Messenger on Twitter, do not solve either!

L

Lumigraphics

Legend

Photoshop 2023 works on my 2015 15" MacBook Pro with Monterey.

G

Gruvy26710299d34oAuthor

Participating Frequently

Im using BigSur 11.6.8

I really wish I could just stick to the Photoshop I'm using and OPT OUT of these yearly updates.

jane-e

Community Expert

@Gruvy26710299d34o wrote:

I really wish I could just stick to the Photoshop I'm using and OPT OUT of these yearly updates.

You can. See the earlier post about turning off automatic updates in the CC app.

Jane

Conrad_C

Community Expert

You might not need a whole new computer if Apple still supports upgrading your model to a newer version of macOS (macOS 11 or later) that’s supported by the new Adobe apps.

What’s behind this? A few years ago, both Apple and Adobe decided to support only the last three major versions of macOS. Every year, when the new macOS comes out, Apple and Adobe drop support for the third oldest one. This year, with macOS 13 Ventura coming out this month, the last three versions Apple will support becomes macOS 11, 12, and 13, so this year macOS 10.15 Catalina will no longer get updates from Apple or Adobe. Because the pattern has become so regular, it’s reasonable to assume that a year from now, Apple and Adobe will probably support macOS 12, 13, and 14, so macOS 11 will probably be dropped.

Because of this, all of us Mac Adobe users have to plan for the fact that after a Mac passes a certain finite number of years (usually around 7 or 8 years), Apple drops macOS update support for it. At that point, the clock starts ticking on Adobe update support, because if you know your Mac can no longer install the latest macOS, that means after a couple years it will no longer be able to run the latest major updates from Adobe either.

Unfortunately, it is true that “planning” for what is now a known, regular Apple and Adobe schedule actually means “budgeting” for it — if we want to be able to use the latest macOS and Creative Cloud software every year, our business plans now have to budget to replace each Mac sooner than in the past. For example, if someone is running a Mac that can’t go past macOS 11, although they are OK for this year’s latest Adobe upgrades, they may want to start planning (and possibly saving up) to be ready when their Mac (probably) loses update support next year.

jane-e

Community Expert

@Gruvy26710299d34o

If your system does not meet the system requirements and you cannot upgrade to macOS11, turn off automatic updates in the CC app and keep the version you have that works on your current system and macOS.

Jane

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Gruvy26710299d34oAuthor

Participating Frequently

Turning off automatic updates does not reverse the update Adobe alrwady made on my system

Conrad_C

Community Expert

The link John posted also shows how to uninstall. So you can do both steps: Uninstall what you did not want, and use Other Versions to reinstall an older version that you did want.

Just be aware that Adobe only retains the last two major versions, so because the new 2023 version is out, you can install Photoshop 2023 or 2022, but 2021 has been dropped.

If you disable automatic updates and you also disable Remove Older Versions, then you could continue using the same version indefinitely, it will not be uninstalled. But because an older version eventually becomes unavailable in the Creative Cloud app, the main problem with keeping around a really old version is that it can’t be reinstalled if something goes wrong.

J

J453

Legend

Here are the system requirements for Photoshop 2023 (v24.x): https://helpx.adobe.com/photoshop/system-requirements.html You don't need a new mac, but macOS Big Sur (version 11.0) or later is required.

chrisg11235813

Participating Frequently

Do we get a discount on our subscription, because we are only using legacy software? (JK 🙂 But kinda serious)

TheDigitalDog

Inspiring

@chrisg11235813 wrote:

Do we get a discount on our subscription, because we are only using legacy software? (JK 🙂 But kinda serious)

To go back (revert) to previous subscription versions, use the Adobe Creative Cloud application, next to the product you want to revert, click on... (three little dots) and pick "other versions."

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"