Photoshop 2023 won't open files and then crashes

[Brandon268365292qdt]

When opening a file using Photoshop 2023 nothing happens and then the program crashes. Watch here:

https://screencast-o-matic.com/watch/c36uc7Vu0bR

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out.

Which version of macOS are you using? Does it work properly when you create a new file? Have you tried reinstalling the application? What file format are you trying to open?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

Let us know how it goes.

Thanks! 

Ranjisha

[Brandon268365292qdt]

Hi Ranjisha,

Yes I uninstalled and re-installed multiple times but nothing changed, I
also tried to create a new file and nothing happened. I also reset the
preferences. I'm using macOS Monterey Version 12.0

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[furiousfotog]

I can second this happening on PS 2023. I cannot open more than one jpg, PSD, or other files at the same time (eg. opening a folder). PS 2022 works fine.

[sara27059304aweu]

I am having exactly the same problem - nothing works - has anyone found a solution ? 

[Ranjisha Sengupta]

Hi there,

Thanks for highlighting that you see the same issue. Could you please share the system info of Photoshop from Help > System info > Copy and paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Have you tried sending us the crash report? If not, please do and let us know from which mail ID it's sent.

Looking forward to hear back soon.

Thanks,

Ranjisha

[Ranjisha Sengupta]

@furiousfotog Are you on macOS? Have you tried the steps mentioned above?

@Brandon268365292qdt  Thanks for the info. Can you please try the steps in this article and let us know if it helps: https://helpx.adobe.com/photoshop/kb/error-filenamepsd-could-opened-occurs.html#:~:text=Solution%201....

[Dan27116498rh5z]

Same problem.. please help!

[Ranjisha Sengupta]

Hi @Dan27116498rh5z ,

We checked the crash reports. Would you mind updating the application to the latest version and let us know if it helps? 

[Chris2712042780dw]

Same problem. Going crazy as I cannot work.

I have a MacBook Pro (16-inch, 2021) M1 PRO. Memory: 16GB.

It's not opening any any file format at all, and the software doesn't crash either, it just got frozen and unfunctional, no chances to send the issue report.

[EmanuelM1292]

Same here! Adobe please, do something..

[Betterslow]

Same problem.

Did you find a solution?
PS 24.0.1
Macbook Pro 16 M1
MacOS Monterey 12.0

[Ranjisha Sengupta]

Hi @Betterslow  and @EmanuelM1292 

We're sorry to hear about the issue. Can you please send your system info and crash report to us? Do you notice any error messages?

We're here to help.

[sugart64650781]

This is infuriating when you have work to do. 

[J E Cole]

I am having exactly the same issue - I have re-installed over 8 different versions of PS 2023 and none of them work at all. PS 2022 worked absolutely fine, no idea why I uninstalled 2022 before actually checking that 2023 works correctly. Maybe because I trust the world's largest creative software company to get it right first time.   

[Betterslow]

Hi JE,
I solved it by opening PS, Preferences/Performance and unchecking Use Graphic Processor.
Give it a try. Maybe it works for you, too.
Cheers,
SL

[Jake28088567yk3a]

This worked for me! Thanks!

[Justin28567455mzvb]

How on earth did you work that out? Works now. Thanks!

[Jim29013733oanm]

Thank you so much!!!!!

[jamesh3470928]

This worked for me, thanks!!!

[scottb43527330]

Worked for me. THANK YOU!

[Tyra29400364ea8i]

Thank you so much. I decided I would start over because I thought my file was bad and then, the new file (a template) wouldn't even open. So, I figured it was something else. Thanks again. 

[Brian25503593wzdn]

PC user having same problem,  Photoshop goes thru setup and crashes and unresponsive. Have to do a force quite to close it

any solution?

[Ranjisha Sengupta]

Hi @Brian25503593wzdn, sorry to hear about the issue. Have you tried any troubleshooting or the steps suggested above?

What is the exact version of the application? 

[Brian25503593wzdn]

Disabled plugins,
Reinstalled 3 times, going back to 23.5.3. it starts up thru the main screens, and when it gets to " new window" freezes and have to use task manager to quit... we use an enterprise copy thru whitecap. I did not want to go thru our IT because on something they are clueless..

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