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Photoshop 2023 won't open files and then crashes

Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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When opening a file using Photoshop 2023 nothing happens and then the program crashes. Watch here:

 

https://screencast-o-matic.com/watch/c36uc7Vu0bR

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Adobe Employee ,
Oct 27, 2022 Oct 27, 2022

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Hi there,

 

Thanks for reaching out.

Which version of macOS are you using? Does it work properly when you create a new file? Have you tried reinstalling the application? What file format are you trying to open?

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

Thanks! 

Ranjisha

 

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Hi Ranjisha,

Yes I uninstalled and re-installed multiple times but nothing changed, I
also tried to create a new file and nothing happened. I also reset the
preferences. I'm using macOS Monterey Version 12.0

--

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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I can second this happening on PS 2023. I cannot open more than one jpg, PSD, or other files at the same time (eg. opening a folder). PS 2022 works fine.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I am having exactly the same problem - nothing works - has anyone found a solution ? 

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hi there,

 

Thanks for highlighting that you see the same issue. Could you please share the system info of Photoshop from Help > System info > Copy and paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Have you tried sending us the crash report? If not, please do and let us know from which mail ID it's sent.

Looking forward to hear back soon.

 

Thanks,

Ranjisha

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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@furiousfotog Are you on macOS? Have you tried the steps mentioned above?

@Brandon268365292qdt  Thanks for the info. Can you please try the steps in this article and let us know if it helps: https://helpx.adobe.com/photoshop/kb/error-filenamepsd-could-opened-occurs.html#:~:text=Solution%201....

 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same problem.. please help!

 

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi @Dan27116498rh5z ,

We checked the crash reports. Would you mind updating the application to the latest version and let us know if it helps? 

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same problem. Going crazy as I cannot work.

I have a MacBook Pro (16-inch, 2021) M1 PRO. Memory: 16GB.

It's not opening any any file format at all, and the software doesn't crash either, it just got frozen and unfunctional, no chances to send the issue report.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Same here! Adobe please, do something..

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Same problem.

Did you find a solution?
PS 24.0.1
Macbook Pro 16 M1
MacOS Monterey 12.0

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi @Betterslow  and @Fluor25605608oxsz 

We're sorry to hear about the issue. Can you please send your system info and crash report to us? Do you notice any error messages?

We're here to help.

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