Photoshop 2024 25.11 - Could not complete your request because of a program error

[Maria Elda_Vieira1699]

I can open and create PSD files, but cant open any image files, I always get the: "Could not complete your request because of a program error". Already did everything in this guide: https://helpx.adobe.com/br/photoshop/kb/program-error-opening-psd.html?trackingid=C12Y2WS7&mv=in-pro...

Photoshop Error information
Code: -1
Text: devido a erro no programa
Message: Não foi possível completar o seu pedido devido a erro no programa.
Stack:
Adobe Photoshop 25.11.0 20240716.r.706 b326a7d - x86
0 address: 00007FF6ABC98382 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
1 address: 00007FF6ABC45B4D base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
2 address: 00007FF6A91D0CD1 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
3 address: 00007FF6A91CE96C base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@AEBV0123@@Z:-1 in n.a.'
4 address: 00007FF6A9CE0C24 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF6A9CE0199 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF6A9CDFFD9 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF6A9CF544D base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF6A9200D05 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF6A9203E37 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF6A92037CA base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF6A91F2666 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF6A93B0528 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
13 address: 00007FF6A93B05BD base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
14 address: 00007FF6A9375E0C base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
15 address: 00007FF6A93A120A base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF6A960B58F base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF6A937892B base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
18 address: 00007FF6AABD8CB2 base: 00007FF6A8980000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FFFB362257D base: 00007FFFB3610000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FFFB4AAAF28 base: 00007FFFB4A50000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

[Sameer K]

Hey, @Maria Elda_Vieira1699. Welcome to the Photoshop Community. We've moved the post to discussions; I'll need more info to help you figure this out.

If you're able to launch Photoshop, please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[jane-e]

@Maria Elda_Vieira1699 

Can you see if the reply marked in this thread helps?

https://community.adobe.com/t5/photoshop-ecosystem-discussions/permanent-fix-for-quot-could-not-comp...

Jane