Photoshop 2024 Keeps momentarily Freezing my Windows 10 Computer

[Redsars]

Whenever I open Photoshop on my Dell XPS 15 9520 the computer keeps hanging for 5 or so seconds then works again. This happens every 30 seconds or so. The computer is unusable whenever photoshop is running, wether in foreground or if minimized. The computer is fine when Photoshop is not running. I tried all the recommended things like disabling GPU, clearing cache, disabling plug ins and deactivating native canvas. This is very frustrating as I am unable to use Photoshop at all.  

I updated to the latest Photoshop 25.3.1 and problem still occurs. I have made sure the XPS 15 is fully up to date including drivers as well. There is ample memory and over 1 TB of disc space free. Is anyone else experiencing this? What can I do. Any guidance appreciated.

[westdr1dw]

Have you tried removing the driver? Device Manager/Mouse and other Pointing device/ Right Mouse Click remove. If you are on a laptop  there should be at least 2 drivers. One is for the Touch Pad, and MS installs a generic driver for the mouse. You can remove the Windows driver (Uninstall). Reboot your computer. Win will find a driver. You can also try going to the mfr website downloads to download latest.

[westdr1dw]

If you are using a Logitech mouse you may want to try installing the Logitech Set Point driver; https://support.logi.com/hc/en-us/articles/360025141274-SetPoint. After installing I would either disable or remove the generic MS mouse driver. As two drivers may cause a conflict.

[Redsars]

Thanks again for the suggestions. I uninstalled mouse, trackpad and keyboard drivers, no change. I installed Logitech SetPoint, no change.  This issue is getting very frustrating.   When the pointer freezes, I can still use the up/down arrows to navigate menus in photoshop, so every must still be running.  Any other ideas?  How do we get official bug reports to Adobe on this?  Is this forum the only mechanism?

[westdr1dw]

You should be able to submit a bug report https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&filt...

They may have to remote in. 

[Shark75]

I have exactly the same problem on my Dell XPS 15 9500. I would be happy to go back to Photoshop CS5 or CS6 but that is no longer available to download with the Creative Cloud subscritpion. Is there a link to the old version so we can use that instead please?