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16

Photoshop 2024 Keeps momentarily Freezing my Windows 10 Computer

Explorer ,
Jan 20, 2024 Jan 20, 2024

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Whenever I open Photoshop on my Dell XPS 15 9520 the computer keeps hanging for 5 or so seconds then works again. This happens every 30 seconds or so. The computer is unusable whenever photoshop is running, wether in foreground or if minimized. The computer is fine when Photoshop is not running. I tried all the recommended things like disabling GPU, clearing cache, disabling plug ins and deactivating native canvas. This is very frustrating as I am unable to use Photoshop at all.  

 

I updated to the latest Photoshop 25.3.1 and problem still occurs. I have made sure the XPS 15 is fully up to date including drivers as well. There is ample memory and over 1 TB of disc space free. Is anyone else experiencing this? What can I do. Any guidance appreciated.

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Adobe
Community Expert ,
Jan 21, 2024 Jan 21, 2024

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@Redsars try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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Also disable the integrated Intel GPU, just because dual GPUs is always a potential conflict, and something you should always do with laptops.

 

Photoshop uses the GPU for actual data processing. You can't send data to one and get it back from the other, so there can only be one GPU in that equation.

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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I failed to mention that this problem only started occuring a week ago, I have not had any issues with Photoshop on this laptop prior. I cannot think of anything that has changed on the laptop in that time.  I will try a restore point though and see if that resolves the issue

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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Thanks for the pointers, here is an update:

* I checked and I do not have any presets defined, so nothing to reset

* It is not possible to disable the internal GPU on the XPS-15 architecture as far as I know, as the external GPU uses the internal GPU as the pipeline from what I remember. I have been running Photoshop with the GPU enabled in Photoshop for several years without issue until now.

* I checked for restore points, but I only have one for a date after the problem started occuring unfortuntely

* The computer freezing happens when Photoshop  is in background or foreground. You can open Photoshop, and even if you have not opended a file, the freezing starts to occur, no matter what app on the computer you try to use. As soon as you shut down Photoshop, all is good on the laptop.

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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The same issue is occuring when I run Lightroom Classic

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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@Redsars "I checked and I do not have any presets defined, so nothing to reset" resetting the preferences has nothing to do with presets defined, it resets Photoshop to it's default state.

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Explorer ,
Jan 21, 2024 Jan 21, 2024

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Thanks again for the feedback. I think I have narrowed this down...when I removed a Windows security update from 12th Jan, all is now working as it should. There appears to be some incompatibility between the Adobe Software and this update. What do I do now? Report to Windows or Adobe?

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Engaged ,
Jan 22, 2024 Jan 22, 2024

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No issues here with Win updates and PS. I am using dual monitors. When I encounter a percieved sluggishness I open Performance monitor on the other screen. This helps in narrowing the concern. 

May want to post Sys Info for assistance. "Help/System Info"

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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I have been unable to resolve this issue. Whenever I have Photoshop or Lightroom Classic open, the computer keeps freezing for a few seconds every 20-30 secs. I have all latest Dell and Windows updates, and have latest Ps and LrC versions running. The problem started occuring around 2 weeks ago. Correction from original post, this is a Dell XPS 15 9510 machine with i9 processor, 32GB RAM and over 1 TB of free drive space. I have now checked the following

* Manually reset photoshop preferences - no change

* Disabled GPU - no change

* I removed any windows updates made around time issue started to occur with no effect so re-installed

* Cleared cache, disabled plug ins and deactivated native canvas - no change

 

Need help as I am unable to use these Adobe applications, which I need to run my photography business

 

The computer is fine when Ps or LrC are not running, but becomes unusable when they are running, whether or not they are in the foreground or background.

 

 

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Engaged ,
Jan 30, 2024 Jan 30, 2024

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Not sure what manually reset PS means. Are you are saying PS has been changed to default setttings?

Diagnosing intermittent glitches can be time consuming and difficult process.

 

Preferences - Performance - 70%

Preferences - File Handling 10 Minutes

 

You can try as suggested earlier to monitor the performance meterics in Windows. There should be some activity when this freezes. You can review the metrics before and after to see if anything unusual is occuring.

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Explorer ,
Jan 30, 2024 Jan 30, 2024

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Thanks for the ideas. Yes I reset the preferences to get Ps in its default state. During a freeze, CPU activity for all processes is 0%, the whole computer freezes.

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Engaged ,
Jan 30, 2024 Jan 30, 2024

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Should have stated if you look at the attached file in previous response.

In the lower part of the image you will see next to Task Group: Hanging Events

The Hang is where the app stops and normally shuts down completly.

Since you state it Freezes you want to look for this in the Task Group

Really not difficult to read the logs. However as stated may want to take a look at Event ID online

Not sure if Adobe Tech support still provides log support. They may be able to remote in and fix.

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Explorer ,
Feb 10, 2024 Feb 10, 2024

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I am still facing this issue, it occurs when I run any of my Adobe Apps; Bridge, LrC and Ps.  The Laptop runs fine as long as none of these apps are running. As suggested, below is my Sysinfo. Are there any clues here?......

 

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64
Number of Launches: 461
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3930
System architecture: Intel CPU Family:6, Model:13, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2496 MHz
Built-in memory: 32488 MB
Free memory: 20825 MB
Memory available to Photoshop: 24966 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0-ss/fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.36.0.10
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3050 Ti Laptop GPU
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,978 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3456, 2160)
Display scale: 2
Display Type: SDR
Display: 2
Display Bounds: (3456, 0) -> (6016, 1440)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=342219311 -comment=Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64

[1 ms]
Start GetSnifferResult

[2419 ms]
Start sniffer 2024-02-10 17:19:11
# Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=342219311 -comment=Photoshop Version: Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b x64

{40 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,456, 2,160)
Dimensions: (3,456 2,160)
Display scale: 2
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU index=0)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,456, 0) -> (6,016, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3050 Ti Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 3,978 MB
VRAM: 3,978 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,032 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-11-02 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.4609
Supports UMA: UNSUPPORTED
D3D-ID: 9632

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,160 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,032 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-06-15 000000.000000-000
Driver age: 8 months
Driver version: 31.0.101.4502
Supports UMA: SUPPORTED
D3D-ID: 39520
End platform native
{1335 ms}

{1335 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,456, 2,160)
Dimensions: (3,456 2,160)
Display scale: 2
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,456, 0) -> (6,016, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 4,171 MB
VRAM: 4,171 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,032 MB
API version: 2.1 (2.1.2 NVIDIA 546.09)
Device version: 2.1 (2.1.2 NVIDIA 546.09)
Vendor name: NVIDIA
Driver date: 2023-11-02 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.4609
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1504 ms}

{1504 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3050 Ti Laptop GPU
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 161 GB / s
Compute score: 2,731.73
Device name string: NVIDIA GeForce RTX 3050 Ti Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,626 MB
VRAM: 13,626 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 39 GB / s
Compute score: 284.314
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{2377 ms}

Exit code kExitNormal
End sniffer 2024-02-10 17:19:13
[kStatusNormal, kExitNormal]

[2420 ms]
Finish RunAllAPIs

[2443 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040744353862776017
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\anon\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.84T, 1.08T free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/11/23-09:21:32 151.d526588 151.d526588
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/11/07-13:18:05 79.82c92b1 79.82c92b1
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.4d9d554 79.4d9d554
AdobeXMP.dll Adobe XMP Core 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPFiles.dll Adobe XMP Files 2023/11/09-12:40:27 79.f354efc 79.f354efc
AdobeXMPScript.dll Adobe XMP Script 2023/11/09-12:40:27 79.f354efc 79.f354efc
AGM.dll AGM 2023/11/23-09:21:32 151.d526588 151.d526588
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/11/10-05:16:23 79.e59fc31 79.e59fc31
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/11/23-09:21:32 151.d526588 151.d526588
AXE8SharedExpat.dll AXE8SharedExpat 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
AXEDOMCore.dll AXEDOMCore 2023/11/01-19:10:59 79.a28ee6c 79.a28ee6c
BIB.dll BIB 2023/11/23-09:21:32 151.d526588 151.d526588
BIBUtils.dll BIBUtils 2023/11/23-09:21:32 151.d526588 151.d526588
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/11/23-09:21:32 151.d526588 151.d526588
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/10/17-19:30:38 79.eda3309 79.eda3309
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/11/07-13:18:05 79.7a67d56 79.7a67d56
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.4
PSViews.dll Adobe Photoshop 2024 25.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.968b720 79.968b720
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0


Required plugins:

Accented Edges 25.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.4 - from the file “Adaptive Wide Angle.8bf”
Analog Efex Pro 2 2.0.12.12 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 25.4 - from the file “Filter Gallery.8bf”
Average 25.4 - from the file “Average.8bf”
BackgroundFilter 2.2.21.12 - from the file “Background.8bf”
Bas Relief 25.4 - from the file “Filter Gallery.8bf”
BMP 25.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.1.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.1.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.4 - from the file “Filter Gallery.8bf”
Charcoal 25.4 - from the file “Filter Gallery.8bf”
Chrome 25.4 - from the file “Filter Gallery.8bf”
Cineon 25.4 - from the file “Cineon.8bi”
Clouds 25.4 - from the file “Clouds.8bf”
Color Efex Pro 4 4.3.24.12 - from the file “Color Efex Pro 4.8bf”
Color Halftone 25.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.4 - from the file “Filter Gallery.8bf”
Conté Crayon 25.4 - from the file “Filter Gallery.8bf”
Craquelure 25.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.4 - from the file “Filter Gallery.8bf”
Crystallize 25.4 - from the file “Standard MultiPlugin.8bf”
Cutout 25.4 - from the file “Filter Gallery.8bf”
Dark Strokes 25.4 - from the file “Filter Gallery.8bf”
De-Interlace 25.4 - from the file “Standard MultiPlugin.8bf”
Dfine 2 2.2.21.12 - from the file “Dfine2.8bf”
Dicom 25.4 - from the file “Dicom.8bi”
Difference Clouds 25.4 - from the file “Clouds.8bf”
Diffuse Glow 25.4 - from the file “Filter Gallery.8bf”
Displace 25.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.4 - from the file “Filter Gallery.8bf”
Entropy 25.4 - from the file “statistics.8ba”
Export Color Lookup Tables 25.4 - from the file “Export3DLUT.8be”
Extrude 25.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.4 - from the file “FastCore.8bx”
Fibers 25.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.4 - from the file “Filter Gallery.8bf”
Filter Gallery 25.4 - from the file “Filter Gallery.8bf”
FineStructuresFilter 2.2.21.12 - from the file “FineStructures.8bf”
Fresco 25.4 - from the file “Filter Gallery.8bf”
Glass 25.4 - from the file “Filter Gallery.8bf”
Glowing Edges 25.4 - from the file “Filter Gallery.8bf”
Grain 25.4 - from the file “Filter Gallery.8bf”
Graphic Pen 25.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.4 - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 2.2.24.12 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 25.4 - from the file “HDRMergeUI.8bf”
HotPixelsFilter 2.2.21.12 - from the file “HotPixels.8bf”
HSB/HSL 25.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.4 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.4 - from the file “Filter Gallery.8bf”
JPEG 2000 25.4 - from the file “JPEG2000.8bi”
Kurtosis 25.4 - from the file “statistics.8ba”
Lens Blur 25.4 - from the file “Lens Blur.8bf”
Lens Correction 25.4 - from the file “Lens Correction.8bf”
Lens Flare 25.4 - from the file “Standard MultiPlugin.8bf”
Liquify 25.4 - from the file “Liquify.8bf”
Matlab Operation 25.4 - from the file “ChannelPort.8bf”
Maximum 25.4 - from the file “statistics.8ba”
Mean 25.4 - from the file “statistics.8ba”
Measurement Core 25.4 - from the file “MeasurementCore.8me”
Median 25.4 - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 2.2.24.12 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 25.4 - from the file “Standard MultiPlugin.8bf”
Minimum 25.4 - from the file “statistics.8ba”
MMXCore Routines 25.4 - from the file “MMXCore.8bx”
Mosaic Tiles 25.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.4 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 2.1.28 - from the file “SelectivePalette.8li”
Note Paper 25.4 - from the file “Filter Gallery.8bf”
NTSC Colors 25.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.4 - from the file “Filter Gallery.8bf”
OpenEXR 25.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.4 - from the file “Filter Gallery.8bf”
Palette Knife 25.4 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.4 - from the file “Standard MultiPlugin.8bf”
PCX 25.4 - from the file “PCX.8bi”
Photocopy 25.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.4 - from the file “ChannelPort.8bf”
Pinch 25.4 - from the file “Standard MultiPlugin.8bf”
Pixar 25.4 - from the file “Pixar.8bi”
Plaster 25.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.4 - from the file “Filter Gallery.8bf”
Pointillize 25.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.4 - from the file “PBM.8bi”
Poster Edges 25.4 - from the file “Filter Gallery.8bf”
Radial Blur 25.4 - from the file “Standard MultiPlugin.8bf”
Radiance 25.4 - from the file “Radiance.8bi”
Range 25.4 - from the file “statistics.8ba”
Render Color Lookup Grid 25.4 - from the file “Export3DLUT.8be”
Reticulation 25.4 - from the file “Filter Gallery.8bf”
Ripple 25.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.4 - from the file “Filter Gallery.8bf”
Save for Web 25.4 - from the file “Save for Web.8be”
ScriptingSupport 25.4 - from the file “ScriptingSupport.8li”
ShadowsFilter 2.2.21.12 - from the file “Shadows.8bf”
Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “SHP3OS.8bf”
Shear 25.4 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 2.2.24.12 - from the file “Silver Efex Pro 2.8bf”
Skewness 25.4 - from the file “statistics.8ba”
SkinFilter 2.2.21.12 - from the file “Skin.8bf”
SkyFilter 2.2.21.12 - from the file “Sky.8bf”
Smart Blur 25.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.4 - from the file “Filter Gallery.8bf”
Solarize 25.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.4 - from the file “Filter Gallery.8bf”
Spherize 25.4 - from the file “Standard MultiPlugin.8bf”
Sponge 25.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.4 - from the file “Filter Gallery.8bf”
Stained Glass 25.4 - from the file “Filter Gallery.8bf”
Stamp 25.4 - from the file “Filter Gallery.8bf”
Standard Deviation 25.4 - from the file “statistics.8ba”
StrongNoiseFilter 2.2.21.12 - from the file “StrongNoise.8bf”
Sumi-e 25.4 - from the file “Filter Gallery.8bf”
Summation 25.4 - from the file “statistics.8ba”
Targa 25.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.4 - from the file “Filter Gallery.8bf”
Tiles 25.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.4 - from the file “Filter Gallery.8bf”
Twirl 25.4 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.4 - from the file “Filter Gallery.8bf”
Vanishing Point 25.4 - from the file “VanishingPoint.8bf”
Variance 25.4 - from the file “statistics.8ba”
Viveza 2 2.1.21.12 - from the file “Viveza2.8bf”
Water Paper 25.4 - from the file “Filter Gallery.8bf”
Watercolor 25.4 - from the file “Filter Gallery.8bf”
Wave 25.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.4 - from the file “WIASupport.8li”
Wind 25.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.4 - from the file “WBMP.8bi”
ZigZag 25.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.2.1.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.2.1\"
CmdN: 1.19.10
UAB: 2.18.0-4
Loaded at: 249 ms - launch time impact: 36 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.1.0.0 - from the file "Required Folder"
Loaded at: 5018 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 29.4.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.7.0 - from the file "Required Folder"
Loaded at: 4320 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
In app notifications (Loaded) 2.0.4.0 - from the file "Required Folder"
Loaded at: 5020 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 5022 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.1.9.0 - from the file "Required Folder"
Loaded at: 5023 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.34.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 5025 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 4322 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 4323 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2312.89.0.10 - from the file "Required Folder"
Loaded at: 5027 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 29

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

 

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New Here ,
Feb 12, 2024 Feb 12, 2024

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Exact same issue. Very frustrating!

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Engaged ,
Feb 13, 2024 Feb 13, 2024

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Have you tried looking at Event Viewer in Windows?

In Search window next to Start button enter "Event" this should open a dialog box for Event Viewer

When Event Viewer opens you should see a snap shot of your system.

Place your cursor over the top item in the left window pane. "Event Viewer Local"

Look to the Center window under Summary of Administrative Events

This will show any Errors or Warnings

You can post your findings and we can go from there. Event Viewer has a lot of information regarding your computer and is part of Windows. 
Windows_10_Event_Viewer_main_screen.png

 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@Redsars You have two GPUs one underpowered and your main one. Here’s how to resolve: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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Thanks for the suggestion re setting GPU performance for photoshop and sniffer. I followed the settings in the tips, but this made no difference unfortunately.

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Explorer ,
Feb 13, 2024 Feb 13, 2024

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Thanks for the suggestion to look at the Windows Event viewer.  I do not really know what I am looking for, but did notice a lot of errors with Event ID 131. 

Redsars_0-1707867021847.png

 

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Engaged ,
Feb 13, 2024 Feb 13, 2024

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This seems to be popular Windows error these days. https://answers.microsoft.com/en-us/windows/forum/all/device-setup-manager-metadata-staging-failed-e...

 

When you have an Error you can search on the Event ID.

 

I don't believe this is your problem though.

In the left window select Windows Log\Applications

Right Window pane select Find. In the dialog box enter a search for the app which hangs. ie Photoshop or whichever app. Once you locate the app double click the line. In the bottom window should be another clue as to why. May not be as descriptive though. Just send it over and we will try to follow it through.

 

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Explorer ,
Feb 15, 2024 Feb 15, 2024

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Hi, and thanks again for the feedback. I did as you suggested, I looked at the Application logs, and none were generated after I opened Photoshop and the computer froze. However, no system logs were generated either.  The only logs I see around the time of the computer freezing are the Windows security audit logs which state - "Audit Success". These occur every few seconds.......I am still at a loss.

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Engaged ,
Feb 16, 2024 Feb 16, 2024

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Will help you pursue this later today. Have some business to take care of first. In the interim run Windows Reliability Monitor to see if this will show you errors. When I have had Illustrator Stop errors in the past they show in Windows/Applications Logs. As I recall you are running a laptop? As I mentioned in previous post I am not a fan of running recent releases of PS. I am still on an older version of PS on my laptop which has an the Intel 11th i5-11400H @ 2.70GHz, 2688 Mhz, 6 Core(s), 12 Logical Processor(s). Yes, couple years old. Bought it to tether and work on images on the road. 

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Engaged ,
Feb 16, 2024 Feb 16, 2024

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While taking some screen shots of my backup system today I noticed there are some errors. Some of these was caused by disabling some services intentionally while testing. There is a Stop Error on 16 Feb. IOT to find the cause liik below the timeline, Shows AcrobatNotification Stopped working. Provides the path where the file is located. In order to deep dive the concern double click the path here. This provides additional information on the Error. 

 

To get to the Reliability Monitor you access through Control Panel/Security and Maintenance/Maintenance/ 

Click on View Reliability History

You should see the screens from there.

 

Caveat; Caution here if you get a screen which asks you if you want to activate. You want to insure the certificate is authenic and signed by a reputable software developer. I run additional MS software app to verify this.

 

Reliability Monitor Screen ShotReliability Monitor Screen ShotScreenshot 2024-02-16 114342.png

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Explorer ,
Feb 17, 2024 Feb 17, 2024

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I looked at the Reliability History, and that shows nothing unfortuntely. On recovery, I looked at that first, but I did not have a restore point for the time before the problem started occuring for some reason

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Explorer ,
Feb 17, 2024 Feb 17, 2024

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It may be possibly the pointer devices freezing, not the whole computer, as I can still navigate outlook with the up and down arrows when the pointer freezes. This only happens when I run Adobe LrC, Bridge or Ps, and the track pad or mouse will not move the pointer.  I am going to look into this some more

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