Photoshop 2024 unable to open PDF files

[Jon Bull]

Similar to another user's problem but, in my case, Photoshop doesn't give an error and just freezes.

I use Photoshop to generate thumbnail images of PDFs created in InDesign, however this issue isn't restricted to files I've created but every other PDF which has, until the 2024 update, opened fine.

I've tried dragging and dropping the file into Photoshop as normal. I get the 'select pages to open' dialogue box, and this is where Photoshop freezes. I can't select the Images tab or click any text boxes or anything. The only way to proceed at this point is to open Task Manager and End Task, which feels great (it doesn't). I've also tried File -> Open from within Photoshop, and right clicking the file to open in Photoshop, both to the same effect.

I've uninstalled and reinstalled Photoshop 2024 with a system reboot in between, and I was able to click the 'OK' button fron the dialogue box, but Photoshop again froze before going any further, and now I'm back where I was (freezing at the dialogue box stage).

I'm using the latest update of Windows 11 (Version 21H2 Build 22000.2416).

[Liveshots]

I'm a Win10 user, (PS v2024) and don't suffer this.
TBH, I didn't know you could create thumbnails* for a PDF, but I did use to drag them into Photoshop to convert to images before I discovered Acrobat's own conversion tools.

*can somebody give me a clue how this is done?

[Jon Bull]

I'd use Windows 10 if I could! New laptop as of early this year so it came with Windows 11. But that's an entirely separate issue.

I'm just opening the PDF in Photoshop, shrinking it to the relevant pixel dimensions and saving as a jpg, nothing exciting, just a bit more control than Acrobat or InDesign. I have a workaround for that in exporting to JPG from InDesign then editing the JPG as needed in Photoshop, but the really vital thing I'm missing is being able to take the images out of the PDF.

Further update: as it turns out, I can't place a PDF into an existing Photoshop file, either. I've also just gone back to v2023 until the issue's sorted only to have the same issue occurring there, too, so now I'm wondering if it might be deeper than a PS update.

[Liveshots]

When you could, how did you give the PDF doc a thumbnail image? (if you don't mind me asking) When I started Googling the questions, I was getting Javascript and C popping up in the results. Surely not?

[Jon Bull]

Nothing so complicated! Literally just drag and drop the PDF into Photoshop, then you get this dialogue box:

which is where I'm currently freezing. Pick which page(s) you want to open and it just opens them as images you can shrink or recolour or whatever as needed. The 'Images' radio button at the top left lets you pick the individual images out from the PDF and you can save them individually to use in other projects. If, y'know, Photoshop doesn't freeze before you can open anything.

[Liveshots]

I understand the opening in Photoshop, but how do you attach the achieved JPEG to the PDF for file browsing?

[Jon Bull]

Oh, no, this is for completely different applications, sorry for the confusion. (I'm either saving them to proof to a customer so they don't get the editable PDF, or uploading to a web catalogue for customers to order, entirely unrelated).

[Jon Bull]

Update: I've completely removed everything Photoshop related on the computer (uninstalled, plus deleted the folders in Program Files, AppData, Temp, everything I could find) and restarted so I could do a properly virgin install of Photoshop. Installed Photoshop 2024, restarted again and tried opening a PDF. It's still broken, but in new and exciting ways. I now don't get so far as the 'Import PDF' dialogue box and Photoshop instead freezes for about 30 seconds then completely crashes, now with an error message! Is that progress? I have no idea. I'm starting to get the impression it's not Photoshop that's the problem but I'm at a loss as to where to go next.

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<hbLogSessionDllStatus>

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</crash>

<sessionId>
eeae3221-9cc3-4997-8294-b82eed9bdb68
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</crashreport>

[Jon Bull]

It works now, for no apparent reason. Would it have sorted itself out on its own without all the uninstalling and reinstalling? Who can tell? Mildly frustrated by no closure, but pleased it functions now, yay.

[ccalberti]

Same with my W11 system since the v16.0 update

[gndesign44]

Hey,
I've got the exact same issue on a mac. Simply opening a pdf in photoshop completely freezes dialog box. Can't cancel or click OK have to force quit photoshop and restart and hope this fixes it. Never had so many issues with photoshop like this before.

[David28902994rzdp]

having same problem with latest version of PS 2024. I've tried to open a PDF by dragging and dropping onto the icon and get the error "Could not complete your request because Photoshop does not recognize this type of file." I've been doing it the same way for 25+ years and thousands of times. Illustrator won't open it either. i thought it might be corrupt, but other PDFs have the same issue

[Kevin Stohlmeyer]

@David28902994rzdp See this thread https://community.adobe.com/t5/photoshop-ecosystem-bugs/not-compatible-with-this-version-of-photosho...

[Ahmad25020241sb72]

Kinda fixed that problem, i uploaded my pdf (that i btw created with Photoshop and Acrobat) to an online pdf to psd converter and then photoshop was finally able to open my file 

The file was 388kb before and now is around 200mb so maybe wont work for bigger files.