Photoshop 22.3.0/22.3.1 Crash during startup for Windows 10

Report · Apr 15, 2021

Hi there! I've tried to launch photoshop today, and for some reason it stopped working? It worked fine last time I used it last week.

It crashes during the splash screen loading and gives me the crahs log I posted at the end of this post.

I'm on Windows 10, and I've tried running it using the latest update, 22.3.1, but didn't work. I then looked at some similar posts and did the following:

Delete all the photoshops plugins (actually only had webp support plugin)
delete + reinstall photoshop completly from the CC app
downgrade to 22.3.0 (still on that version)
upgrade nvidia drivers to latest version
downgrade Camera Raw to prior version

So far none of this worked, so I'm kind of at a loss.

If anyone have any idea of what to do to fix this, it will be much apreciated! Thanks!

Here's the crash log:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="15" hour="23" minute="4" second="14" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="e3be46c4-1a8e-48c0-aa5c-3c5f3dad36c0"/>
<system platform="Windows 10 Education" osversion="10.0" osbuild="19042" applicationlanguage="fr-fr" userlanguage="en-US" oslanguage="fr-FR" ram="8075" machine="Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="2808 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 630" description="Intel(R) HD Graphics 630" driverDate="20201028000000.000000-000" driverVersion="27.20.100.8935" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_591B&#38;SUBSYS_11D51462&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="3072 MB" caption="NVIDIA GeForce GTX 1060" description="NVIDIA GeForce GTX 1060" driverDate="20210412000000.000000-000" driverVersion="27.21.14.6611" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C20&#38;SUBSYS_11D51462&#38;REV_A1&#92;4&#38;1CCC193C&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC596C0AF9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC596C0AF9" symbolname="Ordinal853"/>
<stackStatement index="1" address="0x00007FFC5966DBF2" symbolname="SHELL32_VerifySaferTrust"/>
<stackStatement index="2" address="0x00007FFC596A6130" symbolname="Shell_GetCachedImageIndexW"/>
<stackStatement index="3" address="0x00007FFC596A5958" symbolname="Shell_GetCachedImageIndexW"/>
<stackStatement index="4" address="0x00007FFC596A61AA" symbolname="Shell_GetCachedImageIndexW"/>
<stackStatement index="5" address="0x00007FFC596A8E05" symbolname="Shell_GetCachedImageIndexW"/>
<stackStatement index="6" address="0x00007FFC596A9151" symbolname="Shell_GetCachedImageIndexW"/>
<stackStatement index="7" address="0x00007FFC59659067" symbolname="SHGetPropertyStoreForWindow"/>
<stackStatement index="8" address="0x00007FFC596C7AA4" symbolname="Ordinal764"/>
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<stackStatement index="14" address="0x00007FFC1DCDB410" symbolname="UTAnonymize"/>
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<stackStatement index="16" address="0x00007FFC3E44B290" symbolname="AdobePIPIsThorNoticeShowed"/>
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<stackStatement index="26" address="0x00007FF624F756DD" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="27" address="0x00007FF6252E0724" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="28" address="0x00007FF624F539CD" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="29" address="0x00007FF624F6DC06" symbolname="AIDE::AIDEPoint::operator="/>
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<stackStatement index="31" address="0x00007FF624F32512" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="32" address="0x00007FFC590F7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="33" address="0x00007FFC59E82651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFC58FDDBA8"/>
<register name="RBX" value="0x000002CB8F03A940"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FFC58FDEC68"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00007FFC58F8E4D0"/>
<register name="RSP" value="0x000000DABE2FC320"/>
<register name="RBP" value="0x000000DABE2FC420"/>
<register name="RIP" value="0x00007FFC596C0AF9"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="15" hour="23" minute="4" second="14" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="e3be46c4-1a8e-48c0-aa5c-3c5f3dad36c0"/>
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</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC596C0AF9">
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<hbLogSessionDllStatus>

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</crashreport>

{Thread title edited by moderator}

Report · Apr 15, 2021

Hi,

We're sorry about the trouble with Photoshop. Are you able to launch the app if ou launch it as an administrtor?

Please ensure you have all available Windows updates installed on the computer. You can also try uninstalling & re-installing the Nvidia drivers to check if that helps.

If the issue persists, please go to C:\Program Files\Adobe\Adobe Photoshop 2021 & rename the sniffer.exe to sniffer.exe.old. Once done, restart the computer & then launch Photoshop to check if that helps.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

Report · Apr 16, 2021

Hi Nikunj and thanks for the help! I've did update windows and reinstalled my nvidia drivers fromscratch and it seems to work for now!

Thanks a lot and have a nice day!

Photoshop 22.3.0/22.3.1 Crash during startup for Windows 10

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