Photoshop 22.3 & Camera Raw 13.2 not opening DNG files From Network Drive on macOS 11.2.3

[IanBarber]

Camera RAW 13.2

Photoshop 22.3.0

MAC OSX 11.2.3 (Intel)

When opening DNG Raw files across my network from my Synology NAS drive I m getting the following error

"Could not open xxxx.dng because of a disk error"

If I select more than one DNG at the same time they open ok.

Any advise please

Ian

{Thread title edited by moderator}

[nikunj.m · Accepted solution]

Hi Ian,

We're sorry about the trouble with Camera Raw & Photoshop while trying to open DNG files from your NAS. Are you experiencing this issue with DNG files only or are you experiencing the same behavior while trying to open any Raw file?

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps.

You can try to reset the preferences of Photoshop using the steps mentioned here: Using the Preferences dialog

Please backup your settings prior to resetting the preferences. You can check: Migrate presets, actions, and settings

Let us know if it helps!

Regards,

Nikunj

[IanBarber]

Thank You, after doing what you suggested, all appears to be working again. I shall try it more tomorrow

Ian