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Photoshop 23.0.1 GPU crash

New Here ,
Nov 15, 2021 Nov 15, 2021

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while using photoshop/lightroom/bridge, they will crash after several steps or just doing nothing but put aside for a while. then my gpu meets the problem showed in attachment, which means my vram can't be recognized correctly i guess. after this problem, all adobe softwares will run very slow. it can't be fixed until reboot the whole system.

 

my system:

10710u 16g ram

mx250 2g vram

windows11QQ图片20211116134344.png

no vram being recognized

 

QQ图片20211116134351.png

it should be like this.

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Hi

Try the GPU troubleshooting steps here

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Especially sections 7 and  8

Also Adobe recommend not running Photoshop on Windows 11

https://helpx.adobe.com/download-install/kb/windows-11.html

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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